Thinkware TW-Q800PRO32C User Manual
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Thinkware TW-Q800PRO32C User Manual

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Q800 PRO
User Guide
This product records videos while the vehicle is operating.
Read and follow the instructions in this guide to properly use and maintain the product.

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Summary of Contents for Thinkware TW-Q800PRO32C

  • Page 1 Q800 PRO User Guide This product records videos while the vehicle is operating. Read and follow the instructions in this guide to properly use and maintain the product.
  • Page 2 THINKWARE is not responsible for any loss caused by an accident, nor is it responsible for providing any support regarding the outcome of an accident.
  • Page 3 FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 4: Table Of Contents

    Contents Safety information  6 4.5 Cloud service  27 4.5.1 Log in to the THINKWARE account  27 1. Product overview  9 4.5.2 Locating the vehicle  28 4.5.3 Setting Geo-Fence  29 1.1 Included items  9 4.5.4 Using the driving impact notification 1.1.1 Standard items  9 feature  31 1.1.2 Accessories (sold separately)  9 4.5.5 Viewing driving impact videos on the 1.2 Part names...
  • Page 5 6.3 Setting recording features  43 6.6 Configuring network function settings  50 6.3.1 Setting the continuous impact detection 6.6.1 Setting the network function  50 sensitivity  43 6.6.2 Setting sensitivity for driving impact 6.3.2 Setting the Super Night Vision feature  43 notification  50 6.3.3 Setting parking mode  43 6.6.3 Setting driving impact video upload  50 6.3.4 Setting the impact sensitivity in parking 7. Accessing the product information  51 mode  44 6.3.5 Setting the motion detection sensitivity  44 7.1 Viewing the product information  51 6.3.6 Setting the record timer feature  44...

  • Page 6: Safety Information

    Safety information Read the following safety information to properly use the product. Safety symbols in this guide "Warning" - Indicates a potential hazard which, if not avoided, may result in injury or death. "Caution" - Indicates a potential hazard which, if not avoided, may result in minor injury or property damage. "Note"...
  • Page 7 • Do not modify or cut the power cable. Also, do not place heavy objects on the power cable or pull, insert, or bend the power cable using excessive force. Doing so may result in electrical fire or electrocution. • Use only genuine accessories from THINKWARE or an authorized THINKWARE dealer. THINKWARE does not guarantee compatibility and normal operation of third-party accessories.
  • Page 8 • THINKWARE is NOT responsible for the loss of any recorded video during operation. • Although the device was designed to withstand high-impact car collisions, THINKWARE does not guarantee the recording of accidents when the device is damaged as a result of the accident.

  • Page 9: Product Overview

    1. Product overview 1.1 Included items Ensure that all the items are included when you open the product box. 1.1.1 Standard items Front camera (main unit) Mount Car charger Adhesive cable holder MicroSD memory card Quick start guide & Warranty USB MicroSD card reader with adapter / CS information / User guide...

  • Page 10: Part Names

    Product overview 1.2 Part names 1.2.1 Front camera (main unit) - front view Voice recording button Press to enable or disable voice recording. GPS LED Manual recording button Indicates the GPS Press to start manual recording. connection status. Format button Press and hold to Recording LED format the memory...

  • Page 11: Front Camera (Main Unit) - Rear View

    Product overview 1.2.2 Front camera (main unit) - rear view Microphone Used for voice recording. Memory card slot Insert a memory card to save recordings. Reset button Insert the tip of a sharp object to reset the product when an error occurs.

  • Page 12: Removing And Inserting The Memory Card

    • Ensure that the memory card is in the correct direction before inserting it into the product. The memory card slot or the memory card may be damaged if it is inserted incorrectly. • Use only authentic memory cards from THINKWARE. THINKWARE does not guarantee compatibility and normal operation of third-party memory cards.

  • Page 13: Installing The Product

    2. Installing the product 2.1 Installing the front camera (main unit) Follow the instructions to properly install the product. 2.1.1 Selecting an installation location Select an installation location that can record the entire view in front of the vehicle without obstructing the driver’s vision.
  • Page 14 Installing the product Remove the protective film from the adhesive mount, and then press the mount to the installation location. Remove the product from the mount and push the mount against the windshield to ensure that the mount is firmly fixed. Align the product to the mount, and then slide it into the locking position until you hear a click.

  • Page 15: Connecting The Power Cable

    The location and specifications of the power socket may differ by vehicle make and model. • Use the authentic THINKWARE car charger. Use of third party power cables may damage the product and result in electrical fire or electrocution due to the voltage difference.

  • Page 16: Installing The Rear Camera (Optional)

    Installing the product 2.2 Installing the rear camera (optional) Refer to the following instructions to properly install the rear camera. 2.2.1 Selecting an installation location Select a location on the rear windshield where there is no defrost grid wire and the camera can record the entire rear view.

  • Page 17: Securing The Rear Camera

    Remove the protective film from the adhesive mount and camera lens. Attach the product with the THINKWARE logo facing indoors and press the adhesive tape firmly to secure the camera. If the product is fixed in reverse, the rear view will be recorded upside down.

  • Page 18: Connecting The Rear Camera Cable

    Installing the product 2.2.3 Connecting the rear camera cable Power off the product and connect the rear camera cable to the front camera (main unit). Connect one end of the rear camera cable to the front camera’s V-IN port. Connect the other end of the rear camera cable to the rear camera's connection port.

  • Page 19: Using Recording Features

    In the memory card Play videos on Window/Mac computer or using the Thinkware mobile app. If you play videos by inserting the memory card in devices such as a smartphone or a tablet PC, the video files may be lost.

  • Page 20: Recording Manually

    Using recording features During continuous recording, the product operates as follows. Mode Operation description Recording LED (REC) Continuous During driving, videos are recorded in 1 minute segments and stored (light on) recording in the "cont_rec" folder. Incident When an impact to the vehicle is detected, a video is recorded for 20 continuous seconds, from 10 seconds before the detection to 10 seconds after (flickers)
  • Page 21 Using recording features If you do not want to use parking mode or you want to change the mode settings, from the mobile viewer, tap Dash Cam Settings Record Settings. > Refer to the following table to set the Parking Mode options. Option Operation description Recording LED (REC)

  • Page 22: Using The Mobile Viewer

    4.1 Connect the product to a smartphone 4.1.1 Connecting the product to an Android device On your Android device, open the Play Store, and download and install THINKWARE CLOUD. Run THINKWARE CLOUD. Tap Dash cam connection is required. at the bottom of the screen and follow the on-screen instructions to connect the product to an Android device.

  • Page 23: Connecting The Product To An Ios Device

    4.1.2 Connecting the product to an iOS device Connecting via Wi-Fi On your iOS device, open the App Store, and download and install THINKWARE CLOUD. Run THINKWARE CLOUD. Tap Dash cam connection is required. at the bottom of the screen.
  • Page 24 Using the mobile viewer Connecting via hotspot On your iOS device, open the App Store, and download and install THINKWARE CLOUD. Run THINKWARE CLOUD. Tap Dash cam connection is required. at the bottom of the screen. Tap Hotspot Connection Configure New Connection.

  • Page 25: Mobile Viewer Screen Layout

    Using the mobile viewer 4.2 Mobile viewer screen layout The following provides brief information about the mobile viewer’s screen layout. View notifications for firmware update, entering and departing View the connected GEO-Fence zones, and impacts. product or configure a new connection. Move to the live view screen.

  • Page 26: Playing Recorded Videos On The Mobile Viewer

    On your smartphone, run the Thinkware Cloud application and connect the product to the smartphone. From the home screen of the mobile viewer, tap File List. The categories will be displayed.

  • Page 27: Cloud Service

    "6.6.1 Setting the network function" on page 50. • You must log in to the THINKWARE account to use the cloud service. If you do not have an ID, select ThinkWare Sign Up on the SIGN IN screen, and create an account first.

  • Page 28: Locating The Vehicle

    Using the mobile viewer 4.5.2 Locating the vehicle The cloud service receives GPS information from your product and displays the location of your vehicle. Follow the instructions to locate your vehicle. Q800 PRO Your mobile phone's location Your vehicle's location and is marked on the map.

  • Page 29: Setting Geo-Fence

    Using the mobile viewer 4.5.3 Setting Geo-Fence You can receive notifications when your vehicle enters to or departs from the Geo-Fence zones. Turning on the Geo-Fence notification Follow the instructions to turn on the Geo-Fence notification. Tap Push Notification Settings. Tap GEO-Fence Notification.
  • Page 30 Using the mobile viewer Adding a Geo-Fence zone Follow the instructions to add a Geo-Fence zone. Q800 PRO Tap Set Geo-Fence. Tap +. ➊ ➋ ➌ ➊ Tap the desired location on the map. ➋ Tap Radius and select a distance.

  • Page 31: Using The Driving Impact Notification Feature

    Using the mobile viewer 4.5.4 Using the driving impact notification feature You can receive notifications if any impacts occur to the vehicle. Follow the instructions to turn on the driving impact notification. Tap Push Notification Settings. Tap Driving Impact Notification.

  • Page 32: Viewing Driving Impact Videos On The Cloud Service

    Using the mobile viewer 4.5.5 Viewing driving impact videos on the cloud service You can view driving impact videos uploaded on the cloud service if an impact is detected while driving. Follow the instructions to view the driving impact videos. Q800 PRO Q800 PRO Q800 PRO...

  • Page 33: Using The Pc Viewer

    Insert the memory card into a memory card reader connected to your PC. Run the installation file, and complete the installation according to the instructions given in the installation wizard. After the installation is complete, there will be a shortcut icon to THINKWARE Dashcam Viewer.

  • Page 34: Pc Viewer Screen Layout (For Windows)

    PC viewer. screen. Tap the Back button ( Minimize, expand, or close to return to the previous screen. the software. Visit the THINKWARE website. Open a file, or save a video with a different name. Displays the GPS...

  • Page 35: Playing Recorded Videos On The Pc Viewer (For Windows)

    Using the PC viewer 5.2.3 Playing recorded videos on the PC viewer (for Windows) Follow the instructions to play recorded videos. Turn off the product and remove the memory card. Insert the memory card into a memory card reader connected to your PC. Double-click the shortcut to the PC viewer ( ) to open the program.

  • Page 36: Video Control Menu Overview (For Windows)

    Using the PC viewer 5.2.4 Video control menu overview (for Windows) The following provides brief information about the PC viewer's video control menu. ➐ ➑ ➒ ➓ ➊ ➋ ➌ ➍ ➎ ➏ Number Item Description Play the previous file Play the previous file in the currently selected folder.

  • Page 37: Pc Viewer For Mac

    5.3 PC viewer for Mac 5.3.1 Installing the PC viewer (for Mac) You can download the latest PC viewer software from the THINKWARE website (http://www.thinkware.com/ Support/Download). The PC viewer installation file is stored in the root folder of the memory card that is provided with the product.

  • Page 38: Pc Viewer Screen Layout (For Mac)

    Print the current Set the language for the videos. scene. PC viewer. Visit the THINKWARE website. Displays the current rear video. Displays the current front video. Right-click this pane to display the current video in full screen.

  • Page 39: Playing Recorded Videos On The Pc Viewer (For Mac)

    Using the PC viewer 5.3.3 Playing recorded videos on the PC viewer (for Mac) Follow the instructions to play recorded videos. Turn off the product and remove the memory card. Insert the memory card into your Mac using a SD card reader or SD card adapter provided. Open the PC viewer.

  • Page 40: Video Control Menu Overview (For Mac)

    Using the PC viewer 5.3.4 Video control menu overview (for Mac) The following provides brief information about the PC viewer's video control menu. Q800 PRO ➊ ➋ ➌ ➍ ➎ ➏ ➐ ➑ ➒ ➓  Number Item Description Play/Pause Play or pause the selected video file.

  • Page 41: Settings

    6. Settings You can set the product features according to your needs and preferences using the mobile viewer or the PC viewer. The following procedures are based on the mobile viewer. The product will stop recording while configuring settings on the mobile viewer. 6.1 Managing the memory card 6.1.1 Partitioning the memory card You can partition the memory card to adjust the storage space for different types of video recordings.

  • Page 42: Setting The Camera

    Settings 6.2 Setting the camera You can adjust the brightness of the front and rear view or reverse left and right of the rear view. 6.2.1 Setting the brightness of the front camera You can set the brightness of the front view recording. Refer to the following instructions to set the brightness.

  • Page 43: Setting Recording Features

    Settings 6.3 Setting recording features You can set and adjust various features for recording, including the detection sensitivity for recording when the product detects an impact during continuous recording. 6.3.1 Setting the continuous impact detection sensitivity You can set the detection sensitivity for recording when an impact is detected while driving. When you set the sensitivity, you must consider the road conditions, traffic situation, and your driving style.

  • Page 44: Setting The Impact Sensitivity In Parking Mode

    Settings 6.3.4 Setting the impact sensitivity in parking mode You can set the detection sensitivity for recording when impact is detected while parking. Refer to the following instructions to set the parking impact sensitivity. From the mobile viewer, tap Dash Cam Settings Record Settings.

  • Page 45: Setting The Battery Cutoff Voltage Feature

    Settings 6.3.8 Setting the battery cutoff voltage feature You can set the voltage limit to stop recording at when using the Low Voltage Off feature. Refer to the following instructions to set the voltage. • The battery cutoff voltage can be set only when the Battery Protection setting is set to Enabled. • If the Off voltage value is too low, the product may consume the battery completely depending on the conditions like the vehicle type or temperature.

  • Page 46: Setting The Mobile Zone Alert

    Settings 6.4.2 Setting the mobile zone alert Follow the instructions to turn on or off the mobile zone alert. From the mobile viewer, tap Dash Cam Settings Road Safety Settings. > From Mobile Zone Alert, select Enabled or Disabled. The new setting is applied automatically. 6.4.3 Identifying the vehicle type Refer to the following instructions to initialize the ADAS calibration setting.

  • Page 47: Setting The Lane Departure Detection Speed

    Settings 6.4.6 Setting the lane departure detection speed You can change the lane departure detection speed. Refer to the following instructions to set the lane departure detection speed. From the mobile viewer, tap Dash Cam Settings Road Safety Settings. > From LDWS Speed, select the desired sensitivity.

  • Page 48: Configuring The System Settings

    Settings 6.5 Configuring the system settings This menu allows you to configure the hardware settings that are globally applied to the system during operation, such as the display language and screen brightness. 6.5.1 Setting the display language Select a language to display on the screen. Follow the instructions to select a language. From the mobile viewer, tap Dash Cam Settings System Settings.

  • Page 49: Setting The Time Zone

    Settings 6.5.5 Setting the time zone Follow the instructions to set the time zone. From the mobile viewer, tap Dash Cam Settings System Settings. > From Time Zone, select the desired time zone. The new setting is applied automatically. 6.5.6 Setting the daylight saving time Follow the instructions to set the daylight saving time.

  • Page 50: Configuring Network Function Settings

    Settings 6.6 Configuring network function settings You can activate or deactivate network function and driving impact notification. 6.6.1 Setting the network function Follow the instructions to turn on or off the network function. From the mobile viewer, tap Dash Cam Settings > Network Function Settings. From Network Function, select Enabled or Disabled.

  • Page 51: Accessing The Product Information

    7. Accessing the product information New users may benefit from the basic product information that can be accessed from the Menu screen. 7.1 Viewing the product information From the mobile viewer, tap Dash Cam Info to view product information. The following product information will be displayed on the screen.

  • Page 52: Upgrading The Firmware

    Follow the instructions to upgrade the firmware. On your PC, open a web browser and go to http://www.thinkware.com/Support/Download. Select the product and download the latest firmware upgrade file.

  • Page 53: Troubleshooting

    • Ensure that the memory card is an authentic product distributed by THINKWARE. THINKWARE does not guarantee compatibility and normal operation of third-party memory cards. The recorded video cannot be The recorded videos are stored as MP4 video files. Ensure that the video player played on a PC.

  • Page 54: Specifications

    11. Specifications To see the product specifications, refer to the following table. Item Specification Remarks Model name Q800 PRO 107 x 60.5 x 30 mm / 104.5 g Dimensions / Weight 4.2 x 2.4 x 1.18 inch / 0.23 lb Memory microSD memory card 16 GB, 32 GB, 64 GB, 128 GB (UHS-I)
  • Page 55 Specifications Item Specification Remarks Operating temperature 14 – 140℉ / -10 – 60℃ Storage temperature -4 – 158℉ / -20 – 70℃ Connection Interface 1 x V-IN port...
  • Page 56 Every product requested for repair is regarded as a device that has had its data backed up. The customer service center does not back up your data. THINKWARE is not responsible for any loss, such as data loss.
  • Page 57 Ver. 1.1 (Feb. 2019)

This manual is also suitable for:

Q800 proTw-q800prod32ch

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