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General Troubleshooting
I can't get the modem to establish an Ethernet
connection.
•
Even new computers don't always have Ethernet capabilities – be sure to verify that
your computer has a properly installed Ethernet card and the driver software to
support it.
•
Check to see that you are using the right type of Ethernet cable (see page 24).
The modem won't register a cable connection (Cable light
not on continuously).
•
If the modem is in Initialization Mode, the Power Light will be flashing. Call your
Cable company if it has not completed this 5-step process within 30 minutes, and
note which step it is getting stuck on. (See page 25 for details.)
•
The modem should work with a standard RG-6 coaxial cable, but if you're using a
cable other than one your Cable company recommends, or if the terminal
connections are loose, it may not work. Check with your Cable company to
determine whether you're using the correct cable.
•
If you subscribe to video service over cable, the cable signal may not be reaching the
modem. Confirm that good quality cable television pictures are available to the
coaxial connector you are using by connecting a television to it. If your cable outlet
is "dead" call your Cable company.
•
Verify that the cable modem service is DOCSIS-compliant by calling your cable
provider.
For more Usage and Troubleshooting Tips use the web site links
provided on the CD-ROM: http://www.cable-modem.rca.com/help
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Table of Contents
Troubleshooting
