Siemens WM14XEH5GB User Manual And Installation Instructions page 68

en Troubleshooting
Fault
The door cannot
be opened.
The water is not drain-
ing.
Water is not flowing
in. Detergent is not
being dispensed.
68
Cause and troubleshooting
Open the door using the emergency release.
▶
→ "Emergency release", Page 75
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 60
▶
⁠ is activated.
Rinse Hold
Continue the programme by selecting Spin or
▶
Drain and pressing Start/Reload.
→ "Resuming the programme when the programme
status is Rinse Hold", Page 50
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of
▶
1 metre.
Pump cover is not correctly assembled.
Correctly assemble the pump cover.
▶
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric
▶
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 52.
If you dose manually, reduce the amount of deter-
▶
gent for the next washing cycle with the same load.
Unapproved extension installed on the water drain
hose.
Remove any unapproved extensions from the water
▶
hose. Connecting the appliance
You have not pressed Start/Reload.
Press Start/Reload.
▶
The filter in the water inflow is blocked.
Clean the water inflow filter → Page 64.
▶
The tap is turned off.
Turn on the tap.
▶
The water inlet hose is kinked or jammed.