Getting Support; Getting Support Through Remote Management; Finding The Contact Information For Service; Requesting Service - Samsung Q60A E-Manual

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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings
Support
After consenting to our service agreement, you can use
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the
web. You can also turn
You can also start this function by pressing and holding the
This function requires an Internet connection.

Finding the contact information for service

Settings
Support
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's
software version, Open Source License and other information you may need to get service support from a Samsung
call agent or the Samsung website.
You can also view information by scanning the QR code of your TV.
You can also start this function by pressing and holding the
until the customer information pop-up window appears.

Requesting service

Settings
Support
You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, enter the required item, move the focus to Next, and then press the Select button. Select
Now
Send
or
Schedule Appointment
Contact Center will contact you to set up or confirm your service appointment.
You must agree to the terms and conditions for the service request.
This function may not be supported depending on the geographical area.
This function requires an Internet connection.
Remote Management
Remote Management
on and off.
About TV
Device Care
Request
Try Now
Remote Management
button for 5 or more seconds.
Try Now
button for 5 or more seconds. Continue holding the button
Request Support
Send. Your service request will be registered. The Samsung
- 184 -
to access Remote Support and have a
Try Now
Request

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Do you have a question about the Q60A and is the answer not in the manual?

Questions and answers

Bill G Tomlinson
March 20, 2025

How to connect a CD/DVD video player, without USB or HDMI connection ports, to your Samsung Q60A, 32", Model QN32Q60AAFXZA?

1 comments:
Mr. Anderson
March 20, 2025

The Samsung Q60A, 32" (Model QN32Q60AAFXZA) has an antenna port, which can be used to connect older devices like a VHS or DVD player that lacks USB or HDMI ports. To connect a CD/DVD video player without USB or HDMI, use an RF modulator to convert the composite or component output of the player to a coaxial RF signal. Then, connect the RF modulator to the TV’s antenna port. Set the TV to the appropriate channel (usually 3 or 4) to view content from the player.

This answer is automatically generated

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