Samsung Q60A E-Manual
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Samsung Q60A E-Manual

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E-MANUAL
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Frequently Asked Questions (29)

  • Why is my Samsung Q60A TV not turning on?

    If your Samsung Q60A TV is not turning on, check the following:

    • Power Cord Connection: Ensure the TV's power cord is securely connected at both ends, to the TV and the wall outlet.
    • Remote Control: Verify that your remote control is operating normally. If the remote control sensor on the TV is not turned on, unplug the power cable and plug it back in. If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
    • Screen Tap Test: If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
    • One Connect Box/Cable: If your TV uses a One Connect Box, disconnect and reconnect the One Invisible Connection or One Connect Cable, ensuring it is not pinched or bent sharply.
    • External Device Power: If an external device is connected, ensure it is turned on and the correct source is selected on the TV's Home Screen.

    For more information, see pages 163, 190, 191, 192, 193, 194 and 198 of the manual.
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  • Why is there no picture on my Samsung Q60A TV?

    If there is no picture on your Samsung Q60A TV, consider the following troubleshooting steps:

    • Power and Connections: If the screen is black, it might be due to a loose power cord or an external device being turned off. Check the remote control sensor, tap the screen to see if it blinks, and ensure all HDMI cables are securely connected and external devices are powered on.
    • Signal and Cables: Check the antenna and input cable connections. Ensure the correct source is selected on the Home Screen.
    • External Device Output: Verify that the output resolution of your external device is supported by the TV. If using a PC, ensure its graphic card supports UHD resolutions.
    • Picture Test: Run a diagnostic Picture Test by navigating to Settings > Support > Device Care > Self Diagnosis > Picture Test to determine if the problem is with the TV or an external device/signal.
    • Signal Information: If the Picture Test shows no problems, check the signal strength by going to Settings > Support > Device Care > Self Diagnosis > Signal Information.

    For more information, see pages 164, 171, 185, 187, 188, 189, 190 and 194 of the manual.
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  • Why is there no sound coming from my Samsung Q60A TV?

    If there is no sound from your Samsung Q60A TV, try the following troubleshooting steps:

    • Volume Check: Press the Volume + button on your remote to increase the volume. If a number for the TV volume is not displayed, select Settings > Sound > Sound Output and then select TV Speaker.
    • External Device Volume: If an external device is connected, check its volume control.
    • Cable Connections: Ensure the audio cables between your external device and the TV are securely connected. If using an optical cable, ensure the external audio device is turned on before connecting.
    • Sound Output Setting: Set the TV's Sound Output to TV Speaker. If using an external device, check its audio output option (e.g., set to HDMI if using an HDMI cable).
    • Headphone Jack: If your TV has a headphone jack, make sure nothing is plugged into it.
    • Reboot Devices: Reboot connected devices by disconnecting and reconnecting their power cables.
    • Digital Output Audio Format: Check if Digital Output Audio Format is set to Pass-Through. It is recommended to set it to Auto if the connected receiver supports only limited audio formats.
    • Sound Test: Run a diagnostic Sound Test by navigating to Settings > Support > Device Care > Self Diagnosis > Sound Test to check if the problem is with the TV or an external device/signal.

    For more information, see pages 167, 196, 205, 206 and 207 of the manual.
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  • Why does my Samsung Q60A TV keep turning off by itself?

    If your TV appears to turn off by itself, it might be due to energy efficiency functions. You can try disabling the following settings:

    • Sleep Timer: Check if the Sleep Timer is enabled. This function automatically turns the TV off after a specified period.
    • Auto Power Off or Off Timer: If the Sleep Timer is not enabled, check and disable Auto Power Off or Off Timer.

    For more information, see page 163 of the manual.
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  • How do I perform a factory reset on my Samsung Q60A TV?

    To restore all TV settings to the factory defaults, follow these steps:

    1. Navigate to Settings > General > Reset.
    2. Select Reset.
    3. When the security PIN entry window appears, enter your PIN (the default PIN is "0000").
    4. Select Reset again. All settings will be reset, and the TV will turn off and on automatically, displaying the Initial Setup screen.

    For more information, see page 130 of the manual.
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  • What should I do if my Samsung Q60A Smart remote is not working?

    If your Samsung Q60A Smart Remote is not working, try the following:

    • Re-pairing: The connection between the remote and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, then press and hold the Return button and Play/Pause button simultaneously for 3 seconds or more to re-pair it.
    • Battery Check: If the remote control does not work properly or its response is slow, the battery might be low or dead. Charge the remote by using the solar cell or the USB-C port on the bottom. You can check the remaining battery by navigating to Settings > General > Power and Energy Saving > Available Remote Battery. If the remote uses batteries, replace them with new ones.
    • External Devices: If external devices cannot be operated with the TV remote, check the cable connection between the TV and external devices. If the symptom persists, set it manually in Source > Universal Remote.

    For more information, see pages 120, 176, 212 and 213 of the manual.
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  • Why is screen mirroring not working on my Samsung Q60A TV?

    If screen mirroring is not working on your Samsung Q60A TV, consider the following:

    • Mobile Device Compatibility: Ensure your mobile device supports mirroring functions like Smart View. Check your mobile device's user manual.
    • Network Environment: The Screen Sharing (Smart View) feature might not operate smoothly in a 2.4GHz environment; 5.0GHz is recommended for better performance. Video or audio may stop intermittently depending on network conditions.
    • Wi-Fi Direct: To use Wi-Fi Direct, your mobile device must support this function.
    • Network Connection: Ensure both your mobile device and the TV are connected to the same network.
    • Troubleshooting: If issues persist due to surrounding radio interferences, try changing the frequency of the wireless access band.

    For more information, see pages 21 and 171 of the manual.
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  • How do I reset my Samsung Q60A TV?

    To restore all TV settings to the factory defaults, follow these steps:

    1. Navigate to Settings > General > Reset.
    2. Select Reset.
    3. When the security PIN entry window appears, enter your PIN (the default PIN is "0000").
    4. Select Reset again. All settings will be reset, and the TV will turn off and on automatically, displaying the Initial Setup screen.

    For more information, see page 130 of the manual.
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  • How do I update the software on my Samsung Q60A TV?

    You can update the software on your Samsung Q60A TV using the following methods:

    • Through the Internet: If your TV is connected to the Internet, navigate to Settings > Support > Software Update > Update Now. An active Internet connection is required.
    • Through a USB Device: Download the update file from the Samsung website to your computer, save it to the top-level folder of a USB device, then connect the USB device to the TV's USB port. The update will begin automatically.
    • Automatically: If your TV is connected to the Internet, you can enable automatic updates. Navigate to Settings > Support > Software Update > Auto Update and set it to On. The update will be applied the next time the TV is turned on after a background download.

    For more information, see pages 121, 215, 217 and 219 of the manual.
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  • Why can't I download new apps on my Samsung Q60A TV?

    If you are unable to download new apps on your Samsung Q60A TV, ensure the following:

    • Samsung Account: You must first sign in to your Samsung account to download new apps.
    • Internet Connection: The TV must be connected to the Internet. An unstable Internet connection can cause delays or interruptions, potentially preventing app downloads.

    For more information, see pages 66 and 133 of the manual.
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  • How do I fix a dark picture on my Samsung Q60A TV?

    If the picture on your Samsung Q60A TV is dark, you can try the following:

    • Adjust Picture Settings: Go to Picture and adjust settings such as Brightness, Contrast, Sharpness, and Color.
    • Disable Brightness Optimization: If the screen appears too dim, try disabling Brightness Optimization under Settings > General > Power and Energy Saving.
    • Reset Picture: You can also try resetting the picture settings to default by navigating to Settings > Picture > Expert Settings > Reset Picture.

    For more information, see pages 162 and 165 of the manual.
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  • How do I connect my mobile device to the Samsung Q60A TV?

    You can connect your mobile device to the TV using several methods:

    • Screen Sharing (Smart View): This allows you to watch your mobile device's screen on the TV. You can disconnect by pressing the Return button on the remote control.
    • Tap View: By tapping your mobile device on the TV, you can watch Multi View or your mobile device's screen on the TV. Ensure Tap View is enabled in the SmartThings app.
    • Apple AirPlay: If you have an iPhone or iPad, you can use AirPlay to view content on the TV screen.

    For more information, see pages 5, 11, 12 and 130 of the manual.
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  • Does the Samsung Q60A TV support Bluetooth headphones or speakers?

    Yes, the Samsung Q60A TV supports Bluetooth headphones or speakers. You can connect Bluetooth audio devices to the TV by pairing them. To connect a Bluetooth speaker, navigate to Sound Output and select Bluetooth Speaker List. For more detailed connection and usage instructions, refer to the user manual of your audio device.


    For more information, see pages 5, 37 and 115 of the manual.
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  • How do I activate Game Mode on my Samsung Q60A TV?

    To activate Game Mode on your Samsung Q60A TV:

    • Navigate to Settings > General > External Device Manager > (Game Mode Settings) > Game Mode. You can set Game Mode to optimize the TV screen for better gaming performance.
    • If you connect a video game console (such as PlayStation or Xbox), Game Mode is automatically set to Auto.
    • For other game sources like a PC, you will need to manually set Game Mode to On through the path mentioned above.
    • You can also quickly set Game Mode from the Home Screen by navigating to Home Screen > Settings > Game Mode.

    For more information, see pages 37 and 109 of the manual.
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  • What smart features are included with the Samsung Q60A TV?

    The Samsung Q60A TV includes various smart features, primarily accessible through Smart Hub:

    • Internet Search: Search for content online.
    • Apps: Install and use a wide range of applications for news, sports, weather, games, and more.
    • Media Playback: View photos and videos, or listen to music stored on external storage devices.
    • Digital Butler: Connect and control detected devices (Bluetooth, Wi-Fi) in the same space.
    • Multi View: Simultaneously view multiple screens.
    • Ambient Mode: Enhance your living space with decorative content or real-time information when not watching TV.
    • Universal Guide: Search for and enjoy various content (TV shows, dramas, movies) from one place, with tailored recommendations.
    • Samsung Account: Manage your Samsung account for personalized services.
    • Notifications: View notifications for scheduled viewing, recording, or registered device events.

    For more information, see pages 35, 39, 40, 239, 240 and 241 of the manual.
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  • How do I connect a soundbar or external audio system to the Samsung Q60A TV?

    You can connect a soundbar or external audio system to your Samsung Q60A TV using various methods:

    • HDMI (eARC): Connect via the HDMI (eARC) port. If you connect an audio device that supports eARC to this port, the TV and the audio device's power can turn off and on together.
    • Optical Cable: Connect an external audio device using an optical cable. The Sound Output setting will automatically change to the connected device if the external audio device is turned on before connecting. You can also manually change it via Quick Settings or Settings > Sound > Sound Output.
    • Bluetooth: Connect Bluetooth audio devices like speakers or headphones. These devices must be paired with the TV.
    • Wi-Fi: Connect Samsung wireless audio devices that support the Wi-Fi function to create a surround sound setup. These devices must be on the same wireless network as the TV.

    For more information, see pages 5, 20, 113, 115, 116 and 199 of the manual.
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  • Does the Samsung Q60A TV support Apple AirPlay?

    Yes, the Samsung Q60A TV supports Apple AirPlay. You can use AirPlay to view content from your iPhone, iPad, or Mac on the TV screen.


    For more information, see pages 5, 11 and 130 of the manual.
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  • How do I switch between different input sources on my Samsung Q60A TV?

    To switch between different input sources on your Samsung Q60A TV, press the Source button on your remote control, select Source, and then choose the desired input source.


    For more information, see pages 17 and 187 of the manual.
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  • Can I use voice commands with the Samsung Q60A TV remote?

    Yes, you can use voice commands with the Samsung Q60A TV remote. The TV supports Bixby as a Voice Assistant. To use it, you must be signed in to your Samsung account and the TV must be connected to the Internet. You can activate Bixby by pressing and holding the Voice Assistant button on your Samsung Smart Remote, speaking a command, and then releasing the button.


    For more information, see pages 23, 82 and 83 of the manual.
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  • How do I use the remote control for the Samsung Q60A TV?

    The Samsung Smart Remote allows you to control TV operations and external devices. Key functions include:

    • Power: Press to turn the TV on or off.
    • Voice Assistant: Press and hold to run Voice Assistant and give commands.
    • Number Button (123): Displays colored buttons and a virtual numeric pad for entering numbers or accessing specific options.
    • Multi View Button: Directly enters the Multi View function.
    • Directional Buttons: Navigate menus and highlight items.
    • Select Button: Selects or runs a focused item.
    • Return Button: Returns to the previous menu or terminates running functions.
    • Smart Hub Button: Returns to the Home Screen.
    • Play/Pause Button: Shows playback controls for media content. In Game Mode, press and hold to use Game Bar.
    • Volume Buttons (+/-): Adjust volume. Press and hold for 1 second or more to access Accessibility Shortcuts.
    • Channel Buttons (∧/∨): Change channels. Press and hold to quickly change channels.
    • Launch App Buttons: Launch indicated apps (e.g., Netflix).

    To pair the remote control, point it at the front of the TV and simultaneously press and hold the Return button and Play/Pause button for 3 seconds or more.


    For more information, see pages 22, 23, 24 and 28 of the manual.
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  • Does the Samsung Q60A TV support HDMI ARC?

    Yes, the Samsung Q60A TV supports HDMI eARC (enhanced Audio Return Channel). This allows you to connect an audio device that supports eARC via an HDMI-eARC port for audio output.


    For more information, see pages 5, 113 and 199 of the manual.
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  • How do I turn off the voice guide on my Samsung Q60A TV?

    To turn off the voice guide, navigate to Settings > General > Accessibility > Voice Guide Settings and set Voice Guide to Off.


    For more information, see pages 122 and 168 of the manual.
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  • How do I connect an antenna to my Samsung Q60A TV?
    You can connect an antenna to your Samsung Q60A TV by connecting a coaxial cable to the TV's ANT port.
    For more information, see page 6 of the manual.
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  • What types of HDMI ports are on the Samsung Q60A TV?

    The Samsung Q60A TV includes HDMI (eARC) ports, which support enhanced Audio Return Channel functionality. The TV also supports various HDMI cable types for connecting external devices, including High Speed HDMI Cable, Premium High Speed HDMI Cable, and Ultra High Speed HDMI Cable.


    For more information, see pages 5, 15 and 113 of the manual.
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  • What is the refresh rate of the Samsung Q60A TV?

    The Samsung Q60A TV supports various refresh rates depending on the resolution and input signal. For instance, it supports up to 120 Hz for resolutions such as 1920 x 1080, 2560 x 1440, 3840 x 2160, and 4096 x 2160 when Game Mode is active and FreeSync (VRR) is enabled. For video codecs, it lists frame rates up to 120 fps for various resolutions.


    For more information, see pages 139, 140, 149 and 153 of the manual.
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  • How do I connect the Samsung Q60A TV to cable without a set-top box?

    You can connect your Samsung Q60A TV to cable without a set-top box by connecting a coaxial cable to your TV's ANT port. This allows you to watch live broadcasts. If you subscribe to a local cable service without a set-top box, you can select 'Cable' in the Air or Cable setting under the Channel List to receive channels.


    For more information, see pages 5, 6 and 99 of the manual.
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  • How do I enable or disable subtitles on the Samsung Q60A TV?

    To enable or disable subtitles (captions) on your Samsung Q60A TV, navigate to Settings > General > Accessibility > Caption Settings and set Caption to On or Off.


    For more information, see pages 37 and 126 of the manual.
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  • What is Q-Symphony and does the Samsung Q60A TV support it?

    Q-Symphony is a function that allows your Samsung TV speaker and a compatible Samsung Soundbar to simultaneously output sound for enhanced surround effects. The Samsung Q60A TV supports the Q-Symphony function.


    For more information, see pages 13 and 115 of the manual.
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  • Does the Samsung Q60A TV have a built-in web browser?

    Yes, the Samsung Q60A TV has a built-in web browser. You can surf the Internet on your TV by selecting Internet from the Source menu.

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Questions and answers

Bill G Tomlinson
March 20, 2025

How to connect a CD/DVD video player, without USB or HDMI connection ports, to your Samsung Q60A, 32", Model QN32Q60AAFXZA?

0
1 comments:
Mr. Anderson
March 20, 2025

The Samsung Q60A, 32" (Model QN32Q60AAFXZA) has an antenna port, which can be used to connect older devices like a VHS or DVD player that lacks USB or HDMI ports. To connect a CD/DVD video player without USB or HDMI, use an RF modulator to convert the composite or component output of the player to a coaxial RF signal. Then, connect the RF modulator to the TV’s antenna port. Set the TV to the appropriate channel (usually 3 or 4) to view content from the player.

This answer is automatically generated

0
Byron Gardiner
September 7, 2025

cord to charge tv remote QLED tv/av9

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