Getting Support; Getting Support Through Remote Management - Samsung UA55MU7350 E-Manual

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings
After consenting to our service agreement, you can use
a Samsung service technician diagnose your TV, correct problems, and update your TV's software, remotely, via the
web. You can also turn Remote Management
" This function requires an Internet connection.
" You can also start Remote Management
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
●
Adjust the TV settings for you
●
Perform a factory reset on your TV
●
Install recommended firmware updates
●
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the
3.
Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the agent.
4.
The agent will then access your TV.
Support Remote Management
on and off.
function by pressing and holding the
Support
Remote Management to access Remote Support and have
section.
- 7 -
button for 5 or more seconds.