Samsung FlexWash WV60A9900A Series User Manual
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Samsung FlexWash WV60A9900A Series User Manual

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FlexWash™
User manual
WV60A9900A*
Untitled-5 1
2021-06-07
11:22:02

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Summary of Contents for Samsung FlexWash WV60A9900A Series

  • Page 1 FlexWash™ User manual WV60A9900A* Untitled-5 1 2021-06-07 11:22:02...

  • Page 2: Table Of Contents

    Contents Safety information What you need to know about the safety instructions Important safety symbols Important safety precautions CALIFORNIA PROPOSITION 65 WARNING Critical installation warnings Installation cautions Critical usage warnings Usage cautions Critical cleaning warnings Regulatory notice FCC Notice IC Notice Open Source Announcement Installation Unpacking your washer...
  • Page 3 Maintenance General considerations Upper washer Lower washer Troubleshooting Checkpoints Information codes Specifications Fabric care chart Protecting the environment Declaration of conformity Specification sheet English 3 Untitled-5 3 2021-06-07 11:22:02...

  • Page 4: Safety Information

    Safety information Congratulations on your new Samsung washer. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washer’s many benefits and features.

  • Page 5: Important Safety Precautions

    Important safety precautions WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: 1. Read all instructions before using the appliance. 2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable or explosive substances as they give off vapors that could ignite or explode.

  • Page 6: Critical Installation Warnings

    Safety information Critical installation warnings WARNING The installation of this appliance must be performed by a qualified technician or service company. • Failure to do so may result in electric shock, fire, an explosion, problems with the product, or injury. The appliance is heavy, therefore take care when lifting it.

  • Page 7: Installation Cautions

    Do not use an electric transformer to power the washer. • This may result in electric shock or fire. Do not use a damaged power plug, damaged power cord, or loose wall socket. • This may result in electric shock or fire. Do not pull or bend the power cord excessively.
  • Page 8 Safety information In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the power plug. Do not touch the appliance or power cord. • Do not use a ventilating fan. • A spark may result in an explosion or fire. Do not let children play in or on the washer.

  • Page 9: Usage Cautions

    • Failure to do so may result in electric shock or fire. If any foreign substance enters the appliance, unplug the power plug and contact your nearest Samsung Customer Service. • This may result in electric shock or fire.
  • Page 10 Using the product for business purposes qualifies as a product misuse. If the product is used for business purposes, it will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
  • Page 11 • Do not use the liquid detergent container (on applicable models only) for powdered detergent. Remove the container and put powdered detergent directly into the Main wash compartment. Do not place any objects (such as shoes, food waste, animals) other than laundry into the washer. •...

  • Page 12: Critical Cleaning Warnings

    Safety information Take care that children’s fingers are not caught in the door when you close it. • Failure to do so may result in injury. Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it. Do not use a strong acidic cleaning agent.

  • Page 13: Regulatory Notice

    Regulatory notice FCC Notice CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of FCC Rules. Operation is Subject to following two conditions: 1.

  • Page 14: Ic Notice

    Unintentional emitter per FCC Part 15 Product type : Electric Clothes Washing Machines Model : WV60A9900A* Responsible Party – U.S. Contact Information Samsung Electronics America, Inc. QA Lab America 19 Chapin Rd. Building D Pine Brook NJ 07058 Tel: 1-973-808-6375 Fax: 1-973-808-63 IC Notice The term "IC"...

  • Page 15: Open Source Announcement

    Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: The official Declaration of conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name.

  • Page 16: Installation

    Unpack your washer and inspect it for shipping damage. Make sure you have received all the items shown on the next page. If your washer was damaged during shipping, or you do not have all of the items, call 1-800-SAMSUNG (1-800-726-7864). To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the unit.

  • Page 17: What's Included

    What’s included Make sure all the parts are included in the product package. If you have a question about the washer or the parts, contact a local Samsung customer center or your retailer. 01 Lower detergent 02 Tub 03 Front door...
  • Page 18 • The number (7 to 9) of bolt caps provided depends on the model. • The appearance of the washer and provided accessories may differ by model. • To purchase an accessory or lost part, contact a local Samsung service center or your retailer. CAUTION •...

  • Page 19: Installation Requirements

    Tools required for installation (not supplied) Measuring tape Phillips screwdriver Level Adjustable pliers Installation requirements Electrical supply and grounding • AC 120 V / 60 Hz / 15 AMP fuse or circuit breaker is required. • Use an individual branch circuit. Connect only the washer to the circuit. WARNING •...
  • Page 20 Before using the washer for the first time, check all connections at the water valve and taps for any leaks. Drain Samsung recommends a standpipe 18 inches (46 cm) high. The drain hose must be connected through the clamp ring to the standpipe, and the standpipe must fully cover the drain hose.
  • Page 21 Alcove or closet installation Minimum clearance for stable operation: Sides 1 in. (25 mm) Rear 6 in. (152 mm) 21 in. (533 mm) Front 2 in. (51 mm) If both the washer and a dryer are installed in the same location, the front of the alcove or closet must have two unobstructed air openings for a combined minimum total area of 72 in²...
  • Page 22 Installation Side by side installation 1 in. (25 mm) 34 in. (864 mm) 27 in. (686 mm) 2 in. (51 mm) 21 in. (533 mm) 6 in. (152 mm) *This clearance is not applicable to standalone washers. 61 in. (1550 mm) English Untitled-5 22 2021-06-07...

  • Page 23: Step-By-Step Installation

    Step-by-step installation STEP 1 Select a location Location requirements: • A solid, level surface without carpeting or flooring that may obstruct ventilation • No direct sunlight • Adequate room for ventilation and wiring • Ambient temperature always higher than the freezing point (32 °F / 0 °C) •...
  • Page 24 Installation STEP 3 Adjust the leveling legs 1. Gently slide the washer into position. Excessive force may damage the leveling legs. 2. Level the washer by manually adjusting the leveling legs. 3. When leveling is complete, tighten the nuts using the Phillips screwdriver. NOTE An adjustable wrench or 17 mm open-end wrench is required to loosen or tighten the leveling legs.
  • Page 25 • If there is a water leak, stop using the washer and contact a local Samsung service center. A water leak may cause electric shock. • Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high- pressure hose.
  • Page 26 Installation 4. Put the other ends of the hoses into a bucket and open the taps for 10-15 seconds to remove impurities. When done, close the taps. 5. Connect the other ends of the water hoses to the corresponding inlets on the rear of the washer as specified.
  • Page 27 7. Open both taps, and then check if there is a leak. CAUTION To prevent water hoses from being bent or kinked, make sure there is at least a 6-inch (150 mm) space between the washer and the rear wall. NOTE If you do not want to use hot water, insert the inlet cap into the hot water inlet.
  • Page 28 Installation WARNING Make sure to use the pipe connector before inserting the drain hoses. Without the pipe connector, the drain hose will not be positioned securely inside the wall standpipe, causing a water leak. To position with the pipe connector The pipe connector can be positioned in the following ways: Over the edge of a wash basin The pipe connector (B) must be placed at a height of...
  • Page 29 Dimensions of the pipe connector 172 mm 67 mm 112.5 mm Ø 35 85 mm 60 mm To position without the pipe connector If you do not use the pipe connector, each drain hose can be positioned in the following ways: Over the edge of a wash basin The drain hose must be placed at a height of between 24 inches (60 cm) and 35 inches (90 cm) from the...
  • Page 30 Installation CAUTION • Connect the hose guide (A) within 3–5 in. (7.6– 12.7 cm)* from the end of the drain hose. If the drain hose is extended beyond the end of the hose guide, mold or microorganisms could spread inside the washer.
  • Page 31 STEP 7 Final check and power on • Before using your washer, make sure to remove the dehumidifying agent (silica gel) from inside the upper washer. • Do not eat or swallow the dehumidifying agent (silica gel). • The protective cover may form moisture on its surface after the washer has checked for a leak to ensure normal operation.

  • Page 32: Before You Start

    Before you start Initial setup • When you turn on the washer for the first time, the screen shows the initial setup process. Follow the on-screen instructions to complete it. • Once you select a language, the language selection screen will not reappear. However, you must complete a wash cycle once to stop the tutorial screen from reappearing.

  • Page 33: Laundry Guidelines

    Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria: • Care Label: Sort the laundry into cottons, mixed fibers, synthetics, silks, wools, and rayon. • Color: Separate whites from colors. • Size: Mixing different sized items together in the drum improves the washing performance. •...
  • Page 34 Before you start STEP 4 Determine the load capacity Lower washer Do not overload the washer. Overloading may cause the washer to wash improperly. NOTE When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced.
  • Page 35 STEP 5 Add the correct detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and degree of soiling. Always use "low suds" HE laundry detergent which is designed for automatic washers. NOTE •...

  • Page 36: Guide To Cleaning Agents

    Before you start Guide to cleaning agents Upper washer The upper washer provides two cleaning agent compartments: the left-side compartment for bleach, and the right side for fabric softener. You can apply detergent manually into the tub using the provided Aqua Pebble.
  • Page 37 2. Put a recommended amount of liquid or powdered detergent into the provided Aqua Pebble. The Aqua Pebble has a guide line (marked ‘20 ml’) near its top, which is the max line. Do not exceed the max line. CAUTION •...
  • Page 38 Before you start 5. Add a recommended amount of non-chlorine bleach to the bleach compartment. Use caution not to overfill the compartment. 6. Close the protective cover, and then the top door. NOTE When the cycle is complete, take out the Aqua Pebble, turn it over, and put it on the softener compartment for later use (see the figure).
  • Page 39 Lower washer The lower washer provides three cleaning agent compartments: the left-most compartment for the main wash, the right-first one for bleach, and the far right for fabric softener. • Main wash compartment (A): Add a recommended amount of liquid (or powdered) detergent to the main wash compartment.
  • Page 40 Before you start 3. Add a recommended amount of fabric softener to the softener compartment. Do not exceed the max line. 4. If you want to add bleach, add a recommended amount of chlorine bleach to the bleach compartment. Do not exceed the max line. 5.

  • Page 41: Operations

    Operations Your dual loading washer features upper and the lower washers for your convenience. The upper washer is an automatic tub loader that is designed to wash relatively small loads while the lower washer is a drum loader that takes care of normal or relatively heavy loads. WARNING To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this washer.
  • Page 42 Operations The display shows current cycle information and estimated time remaining, or 05 Display an information message when a problem occurs. Tap to confirm your selection of function or setting. 06 OK • The button is inactive when the selected function or setting is not supported. Tap the desired button to change the default wash cycle settings.

  • Page 43: Operating A Cycle

    Operating a cycle 1. Tap to turn the power on. 2. Tap UPPER or LOWER. Tap UPPER to select the upper washer and use its features. Tap LOWER to select the lower washer and use its features. 3. Turn the Navigation dial to select the cycle you want. For more information on Cycle overview, see page 45.
  • Page 44 Operations To change the cycle during operation 1. Tap of the upper or lower washer to stop the operation temporarily. 2. Turn the Navigation dial to select a different cycle. 3. Tap and hold of the upper or lower washer to start the new cycle. WARNING •...

  • Page 45: Cycle Overview

    Cycle overview Cycle descriptions You can add or delete cycles to personalize the cycle list in the My Cycles option. See page 52 for more information. Upper washer Cycle Description • For lightly soiled cotton, t-shirts, towels, and mixed loads. Normal •...
  • Page 46 Operations Lower washer Cycle Description • For cottons, bed linens, table linens, underwear, towels, or shirts. Normal The washing time and the rinse count are automatically adjusted according to the load. Heavy Duty • For sturdy, colorfast fabrics and heavily soiled items. •...
  • Page 47 Cycle Description • This cycle washes items in low-temperature water to prevent Colors discoloration. • For wash-and-wear, synthetic fabrics, and lightly to normally soiled Perm Press items. • For normally and lightly soiled items. This cycle uses only cold water Eco Cold to save energy.

  • Page 48: Cycle Chart

    Operations Cycle chart Use this chart to set the best cycle and options for your laundry. Upper washer Setting Temp. Spin Soil Level  : factory setting 3 : Warm  : can be selected 2 : Cold 2 : Low 2 : Light 1 : Tap Cold 1 : Extra Low...
  • Page 49 Lower washer Setting Temp. Spin Soil Level  : factory setting 5 : Extra Hot 5 : Extra High 5 : Extra Heavy  : can be selected 4 : Hot 4 : High 4 : Heavy 3 : Warm 3 : Medium 3 : Normal 2 : Cold...
  • Page 50 Operations Options Cycle Pre Soak Super Speed Extra Rinse Normal   Steam Normal   Colors   Power Rinse   Super Speed   Heavy Duty    Power Steam    Bedding   ...

  • Page 51: Options

    Options Using Options 1. Tap UPPER or LOWER to select the upper or lower washer. 2. Tap Options. 3. Turn the Navigation dial to select the desired additional function. 4. Tap OK to change the selected function’s settings or start the function. NOTE •...
  • Page 52 Operations My Cycles Add or remove cycles to create a personal cycle list. 1. Tap UPPER or LOWER to select the upper or lower washer. 2. Tap Options. 3. Turn the Navigation dial to select My Cycles, and then tap OK. You can only edit a cycle to create a personal cycle when the washer is not operating.
  • Page 53 Child Lock To prevent children or infants from accidentally starting or setting the washer, Child Lock locks all buttons except for and Options. 1. Tap Options. 2. Turn the Navigation dial to select Child Lock, and then tap OK. 3. Tap OK to select On or Off. NOTE •...

  • Page 54: System Functions

    Operations System Functions Using System Functions 1. Tap and hold Options for 3 seconds. 2. Turn the Navigation dial and select the desired system function, and then tap OK. 3. Tap OK to change the selected function’s settings or start the function. NOTE To return to the main screen, tap Options again or turn the Navigation dial to select Back, and then tap OK.
  • Page 55 Calibration You can run calibration again for accurate weight detection. 1. Tap and hold Options for 3 seconds. 2. Turn the Navigation dial to select Calibration, and then tap OK. Calibration does not start if the door is not closed properly. The drum rotates clockwise and anticlockwise for about 4 minutes.

  • Page 56: Special Features

    Operations Special features Smart control You can connect to the SmartThings app and control your washer remotely. Connecting your washer 1. Download and open the SmartThings app on your smartphone or tablet (Android & iOS). 2. Tap to turn on the washer. 3.
  • Page 57 Stay Connect Set up the Stay Connect function in your SmartThings app to keep Smart Control turned on at the end of a cycle. Your washer stays connected to the app so you can send additional instructions, whether you are at home or away.

  • Page 58: Smartthings

    You don’t need a separate app to create your account. NOTE If you have a Samsung account, use the account to log in. A registered Samsung smartphone or tablet user automatically logs in. To register your appliance to SmartThings 1.

  • Page 59: Maintenance

    Maintenance Keep the washer clean to prevent its performance from deteriorating and to preserve its life cycle. WARNING Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump.
  • Page 60 Maintenance Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washer, and then unplug the power cord. 2. Close the taps. 3. Loosen and disconnect the water hose from the back of the washer.
  • Page 61 Recovery from freezing The washer may freeze when the temperature in its location drops below 32 °F (0 °C). 1. Turn off the washer, and then unplug the power cord. 2. Pour warm water over the tap to loosen the water hose. 3.

  • Page 62: Upper Washer

    Maintenance Upper washer Self Clean Certain usage and environmental conditions may result in some residue build-up or odor in the washer tub. To prevent this build-up of residue or odor causing bacteria and keep your washer tub fresh and clean, perform the Self Clean cycle at least once a month or every 20 cycles. Perform the recommended procedure below when using the Self Clean cycle.
  • Page 63 Fabric softener/bleach compartment Both the fabric softener compartment and the bleach compartment on the upper washer are not removable by design to facilitate visual feedback to users. To clean the softener compartment, follow these instructions. Cleaning the bleach compartment is basically the same. 1.
  • Page 64 Maintenance Lint filter We recommend cleaning the lint filter every 10 washes. 1. Remove the lint filter from the filter case on the tub of the upper washer. 2. Open the filter, and clean it with running water and a brush. 3.

  • Page 65: Lower Washer

    Lower washer Self Clean+ Certain usage and environmental conditions may result in some residue build-up or odor in the washer drum. To prevent this build-up of residue or odor causing bacteria and keep your washer drum fresh and clean, perform the Self Clean+ cycle at least once a month or every 40 cycles. Perform the recommended procedure below when using the Self Clean+ cycle.
  • Page 66 Maintenance Main wash compartment The main wash compartment needs to be cleaned periodically to remove buildup of laundry additives. 1. Open the top-front cover. Grasp the main wash compartment, and then pull up to remove. 2. Remove all residue and traces of accumulated laundry agents from the compartment.
  • Page 67 Fabric softener/bleach compartment Both the fabric softener compartment and the bleach compartment on the lower washer are not removable by design to facilitate visual feedback to users. To clean the softener compartment, follow these instructions. Cleaning the bleach compartment is basically the same. 1.
  • Page 68 Maintenance Door diaphragm 1. Open the door and empty the drum. 2. Turn out the diaphragm (sealing or gasket of the drum (A)), and check if it is stained. If so, follow the steps below. 3. Combine 3/4 cups of liquid chlorine bleach and 1 gallon of warm tap water.
  • Page 69 3. Put an empty, spacious container in front of the cover, and stretch the emergency drain tube to the container while holding the tube cap (A). 4. Open the tube cap and let water in the Emergency drain tube (B) flow into the container. 5.
  • Page 70 Maintenance 5. Clean the pump filter using a soft brush. Make sure the drain pump propeller inside the filter is not clogged. 6. Reinsert the pump filter, and then turn the filter knob to the right. 7. Close the filter cover. NOTE •...

  • Page 71: Troubleshooting

    Troubleshooting Checkpoints If you encounter an issue to check with the washer, first check the table below and try the suggestions. Problem Action • Make sure your home electrical system is providing electrical Does not turn on. power that matches the requirements of the washer. See page 19 •...
  • Page 72 Troubleshooting Problem Action • Make sure the drain hose is neither kinked nor obstructed all the way to the drain system. If there is a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and tap and hold .
  • Page 73 Problem Action • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door, and then tap and hold to start the washer. For your safety, the washer will not tumble or spin unless the door is closed.
  • Page 74 • Make sure the washer drains completely if it is turned off by force. If you operate the washer before it has drained completely, the washer may supply water and drain simultaneously. If an issue continues to occur, contact a local Samsung service center. English Untitled-5 74...

  • Page 75: Information Codes

    Information codes If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions. Code Action Upper Lower washer washer The door is open. Close door and restart • Close the door, and then press Start/Pause to resume operation. Check the drain system.
  • Page 76 • Do not spray or use water when cleaning the top door of the upper washer. Use a cloth to wipe up. Check the washing heater. 1 HC • Power off the washer, and then contact a Samsung customer service center. 1 8C Check the MEMS sensor.
  • Page 77 1 AC • Try powering off and restarting the cycle. • If the information code remains, contact a customer service center. If any information code keeps appearing on the screen, contact a local Samsung service center. English 77 Untitled-5 77 2021-06-07...

  • Page 78: Specifications

    Specifications Fabric care chart The following symbols provide garment care Normal direction. The clothing care labels include Permanent press/Wrinkle resistant/ symbols for drying, bleaching, drying and ironing, Wrinkle control or dry cleaning when necessary. The use of symbols ensures consistency among garment Gentle/Delicates manufacturers of domestic and imported items.

  • Page 79: Protecting The Environment

    Warning symbols for laundering Dry-clean Do not wash Dry-clean Do not wring Do not dry-clean Do not bleach Line dry/Hang to dry Do not tumble dry Drip dry No steam (added to iron) Dry flat Do not iron Protecting the environment •...

  • Page 80: Specification Sheet

    Specifications Specification sheet Type Dual loading washer A. Height - top door 46.9 in. (1192 mm) closed B. Height - top door 61 in. (1550 mm) Dimensions (inches opened (mm)) C. Width 27 in. (686 mm) D. Depth with door open 54.6 in.
  • Page 81 Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service.
  • Page 82 God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG; damage caused by incorrect electrical line current, voltage, fluctuations and surges; damage caused by failure to operate and maintain the product according to instructions;...
  • Page 83 LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
  • Page 84 To receive in-home service, product must be unobstructed and accessible to the service agent. If service is not available, SAMSUNG may elect to provide transportation of the product to and from an authorized service center. SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above.
  • Page 85 OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • Page 86 Memo Untitled-5 86 2021-06-07 11:22:19...
  • Page 87 Memo Untitled-5 87 2021-06-07 11:22:19...
  • Page 88 Scan this with your smartphone QUESTIONS OR COMMENTS? COUNTRY CALL OR VISIT US ONLINE AT U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com/us/support www.samsung.com/ca/support (English) CANADA 1-800-SAMSUNG(726-7864) www.samsung.com/ca_fr/support (French) DC68-04316A-01 Untitled-5 88 2021-06-07 11:22:19...

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