Related Manuals for Samsung FlexWash WV55M9600AV/A5-00
Summary of Contents for Samsung FlexWash WV55M9600AV/A5-00
- Page 1 FlexWash™ User manual WV55M9600A* WV55M9600A-03768B-00_EN.indd 1 2017-01-18 11:47:15...
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Page 2: Table Of Contents
Installation requirements Step-by-step installation Before you start Initial settings Laundry guidelines Guide to cleaning agents Operations Upper washer Lower washer Simple steps to start Samsung Smart Home Special features Maintenance General considerations Upper washer Lower washer English WV55M9600A-03768B-00_EN.indd 2 2017-01-18 11:47:15... - Page 3 Troubleshooting Checkpoints Samsung Smart Home Information codes Specifications Fabric care chart Protecting the environment Declaration of conformity Specification sheet Cycle chart English 3 WV55M9600A-03768B-00_EN.indd 3 2017-01-18 11:47:15...
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Page 4: Safety Information
Safety information Congratulations on your new Samsung washer. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washer’s many benefits and features. -
Page 5: Important Safety Precautions
Important safety precautions WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: 1. Read all instructions before using the appliance. 2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable or explosive substances as they give off vapors that could ignite or explode. -
Page 6: Critical Installation Warnings
Safety information Critical installation warnings State of California Proposition 65 Warning (US only) This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. The installation of this appliance must be performed by a qualified technician or service company. - Page 7 If the appliance, power plug, or power cord is damaged, contact your nearest Samsung service center for service. This appliance must be properly grounded. Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line. • This may result in electric shock, fire, an explosion, or problems with the product.
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Page 8: Installation Cautions
• Failure to do so may result in electric shock. If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest Samsung service center. • Failure to do so may result in electric shock or fire. - Page 9 Do not attempt to repair, disassemble, or modify the appliance yourself. • Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse. • If the appliance needs to be repaired or reinstalled, contact your nearest Samsung service center.
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Page 10: Usage Cautions
• Failure to do so may result in electric shock or fire. If any foreign substance enters the appliance, unplug the power plug and contact your nearest Samsung service center. • This may result in electric shock or fire. Do not let children (or pets) play in or on your washer. The washer door does not open easily from the inside and children may be seriously injured if trapped inside. - Page 11 Using the product for business purposes qualifies as product misuse. If the product is used for business purposes, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
- Page 12 Safety information • Do not wash throw rugs or doormats with rubber backing in the washer. The rubber backing may come off and stick to inside the drum, and this may result in a malfunction such as a drainage error. Do not operate the washer when the detergent drawer is removed.
- Page 13 Do not use water from water cooling/heating devices. • This may result in problems with the washer. Do not use natural hand-washing soap in the washer. • If it hardens and accumulates inside the washer. It may result in problems with the product, discoloration, rust, or bad odors.
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Page 14: Critical Cleaning Warnings
Safety information Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it. Do not use a strong acidic cleaning agent. Do not use benzene, thinner, or alcohol to clean the appliance. • This may result in discoloration, deformation, damage, electric shock, or fire. Before cleaning the washer or performing maintenance, unplug it from the wall socket. -
Page 15: Regulatory Notice
Regulatory notice FCC Notice CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of FCC Rules. Operation is Subject to following two conditions: 1. - Page 16 Regulatory notice IC Notice The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions: 1. This device may not cause interference, and 2. This device must accept any interference, including interference that may cause undesired operation of the device.
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Page 17: Open Source License Notice
The software included in this product contains open source software. You may obtain the complete corresponding source code for a period of three years after the last shipment of this product by sending an email to mailto:oss.request@samsung.com. It is also possible to obtain the complete corresponding source code in a physical medium such as a CD-ROM;... -
Page 18: Installation
Unpack your washer and inspect it for shipping damage. Make sure you have received all the items shown below. If your washer was damaged during shipping, or you do not have all of the items, contact 1-800-SAMSUNG (1-800-726-7864). To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the unit. -
Page 19: What's Included
What’s included Make sure all the parts are included in the product package. If you have a question about the washer or the parts, contact a local Samsung customer center or your retailer. 01 Lower detergent 02 Tub 03 Front door... - Page 20 • The number (7 to 9) of bolt caps provided depends on the model. • The appearance of the washer and provided accessories may differ by model. • To purchase an accessory or lost part, contact a local Samsung service center or your retailer.
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Page 21: Installation Requirements
Tools required for installation (not supplied) Measuring tape Philips screwdriver Level Adjustable pliers Installation requirements Electrical supply and grounding • To prevent unnecessary risk of fire, • AC 120 V / 60 Hz fuse or circuit breaker electrical shock, or personal injury, all is required. -
Page 22: Water Temperature
Drain belts, the pump, and other components of Samsung recommends a standpipe 18 in the washer. (46 cm) high. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose. - Page 23 Alcove or closet installation Minimum clearance for stable operation: Sides 1 in. (25 mm) Rear 6 in. (152 mm) 21 in. (533 mm) Front 2 in. (51 mm) If both the washer and a dryer are installed in the same location, the front of the alcove or closet must have at least a 72 in²...
- Page 24 Installation Side by side installation 1 in. (25 mm) 34 in. (864 mm) 27 in. (686 mm) 2 in. (51 mm) 35 in. (890 mm) 6 in. (152 mm) *This clearance is not applicable to standalone washers. 61 in. (1550 mm) English WV55M9600A-03768B-00_EN.indd 24 2017-01-18...
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Page 25: Step-By-Step Installation
Step-by-step installation STEP 1 Select a location Location requirements: • A solid, level surface without carpeting or flooring that may obstruct ventilation • No direct sunlight • Adequate room for ventilation and wiring • Ambient temperature always higher than the freezing point (32 ˚F/0 ˚C) •... - Page 26 Installation STEP 3 Adjust the levelling legs 1. Gently slide the washer into position. Excessive force may damage the levelling legs. 2. Level the washer by manually adjusting the levelling legs. 3. When levelling is complete, tighten the nuts using the wrench. NOTE An adjustable wrench or 17 mm open- end wrench is required to loosen or...
- Page 27 A water hose without the gasket may leak. • If there is a water leak, stop using the washer and contact a local Samsung service center. A water leak may cause electric shock. • Do not stretch the water hose by force.
- Page 28 Installation To connect the water hoses to the taps: 1. Connect one end of each water hose to the Hot or Cold tap. 2. Turn the fittings by hand until they are tight, and then tighten them an additional two-thirds of a turn with a pliers.
- Page 29 5. Connect the other ends of the water hoses to the corresponding inlets on the rear of the machine as specified. Make sure the hot water hose is connected to the hot inlet, and the cold water hose to the cold inlet. 6.
- Page 30 Installation STEP 6 Position the drain system NOTE A : Upper drain hose B : Lower drain hose C : Pipe connector In a wall standpipe drain system The drain hose must be placed into a wall standpipe drain system. After inserting 2 drain hoses into the pipe connector, use tie straps to bind the drain hoses, and then insert the pipe connector...
- Page 31 The pipe connector can be positioned in the following ways: Over the edge of a wash basin The pipe connector (B) must be placed at a height of between 24 in. (60 cm) and 35 in. (90 cm) from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A).
- Page 32 Installation To position without the pipe connector If you do not use the pipe connector, each drain hose can be positioned in the following ways: Over the edge of a wash basin The drain hose must be placed at a height of between 24 in.
- Page 33 CAUTION • Connect the hose guide (A) within 3–5 in. (7.6–12.7 cm)* from the end of the drain hose. If the drain hose is extended beyond the end of the hose guide, mold or microorganisms could spread inside the washer. •...
- Page 34 Installation NOTE To position using the pipe connector You washer comes with a pipe connector that is designed to join the upper drain hose and the lower drain hose. You can choose to use the connector to combine two drain hoses into a single outlet. 1.
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Page 35: Before You Start
Before you start Initial settings Run Calibration (recommended) 4. When complete, the upper washer turns off automatically. Calibration ensures accurate weight detection by the washer. Make sure the To calibrate the lower washer tub or drum is empty before running 1. - Page 36 Before you start STEP 2 Empty pockets STEP 4 Determine the load capacity Empty all the pockets of your laundry Lower washer items Do not overload the washer. Overloading • Metal objects such as coins, pins, and may cause the washer to wash improperly. buckles on clothing may damage other NOTE laundry items as well as the drum or...
- Page 37 Upper washer • Do not use detergent that has hardened or solidified. This detergent may remain Laundry guidelines after the rinse cycle, blocking the drain Use the upper washer for small loads outlet. under 3.3 lbs (1.5 kg). Use HE detergent only Short- Blue Cotton...
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Page 38: Guide To Cleaning Agents
Before you start Guide to cleaning agents Upper washer The upper washer provides two cleaning agent compartments: the left-side compartment for bleach, and the right side for fabric softener. You can apply detergent manually into the tub using the provided Aqua Pebble. •... - Page 39 2. Put a recommended amount of liquid or powdered detergent into the provided Aqua Pebble. The Aqua Pebble has a guide line (marked ‘20 ml’) near its top, which is the max line. Do not exceed the max line. CAUTION •...
- Page 40 Before you start 5. Add a recommended amount of non-chlorine bleach to the bleach compartment. Use caution not to overfill the compartment. 6. Close the protective cover, and then the top door. NOTE When the cycle is complete, take out the Aqua Pebble, turn it over, and put it on the softener compartment for later use (see the figure).
- Page 41 Lower washer The lower washer provides three cleaning agent compartments: the left-most compartment for the main wash, the right- first one for bleach, and the far right for fabric softener. • Main wash compartment (A): Add a recommended amount of liquid (or powdered) detergent to the main wash compartment.
- Page 42 Before you start 2. Add a recommended amount of liquid or powdered detergent to the detergent compartment. Do not exceed the max line (A). NOTE To apply powdered detergent, first remove the liquid detergent container. 3. Add a recommended amount of fabric softener to the softener compartment.
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Page 43: Operations
20 washes) is recommended. No detergent or bleach is needed. Make sure the tub is empty. After connecting the upper washer to your home network using the Samsung Smart Home app, you can control the washer remotely. When started, the Smart Control indicator blinks and 08 Smart Control the top door locks. - Page 44 Operations Cycle overview Cycle Description • For lightly soiled cotton, t-shirts, towels, and mixed loads. NORMAL • Use to wash lightly soiled normal items, except delicate fabrics such as silk or handwash-only fabrics. • For sheer fabrics, bras, lingerie, silks, and other handwash-only DELICATES fabrics.
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Page 45: Lower Washer
Lower washer Control panel Press the button repeatedly to select a desired cycle listed above each button. For more information, see the Cycle overview section on page 48. 01 Cycle buttons • CYCLE 1: NORMAL, HEAVY DUTY, SANITIZE • CYCLE 2: DELICATES, WHITES, BEDDING •... - Page 46 Operations • High: Underwear, t-shirts, jeans, and sturdy cottons. • Medium: Jeans, wrinkle-free or wash-and-wear items and synthetics. • Low: Delicate items that require a lower spinning speed. • No Spin: The drum does not spin after the final drain process. •...
- Page 47 • Do not add any drum cleaning agents. After connecting the lower washer to your home network using the Samsung Smart Home app, you can control the washer remotely. When started, the Smart Control indicator blinks and the 13 Smart Control front door locks.
- Page 48 Operations Cycle overview Standard cycles Button Cycle Description • For sheer fabrics, bras, lingerie, silks, and other handwash- CYCLE 2 DELICATES only fabrics. For best performance, use liquid detergent. • For lightly soiled items that you want to finish washing CYCLE 3 QUICK WASH quickly.
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Page 49: Simple Steps To Start
Simple steps to start 1. Press POWER on the control panel of a desired washer (upper/lower) to turn the washer on. 2. Put laundry into the washer. 3. Select a cycle. 4. Change the cycle settings (temperature and/or soil level) as appropriate to the laundry. 5. -
Page 50: Samsung Smart Home
Electronics to your smart device. NOTE • The Samsung Smart Home app is designed for Android 4.0 (ICS) or higher, or iOS 8.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). • On other devices, some functions may operate differently. - Page 51 Getting started Using Samsung Smart Home, you can control your washer from your smart device remotely. For improved performance, the content and design of the app is subject to change without notice. 1. Launch the Samsung Smart Home App on your smartphone.
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Page 52: Special Features
Operations Special features Child Lock To prevent children or infants from accidently starting or setting the washer, Child Lock locks all buttons except for the POWER button. Note that each washer operates independently and has its own Child Lock function. If you want to activate Child Lock for the upper or lower washer, you must press the appropriate buttons on the upper or lower washer's control panel. - Page 53 3 seconds to enter the Smart Care mode. 2. Run the Samsung Smart Washer app on your mobile device, and then tap Smart Care. 3. Hold the mobile device so that the mobile device and the washer’s status bar face each other.
- Page 54 Operations Sound Mute or unmute the sound (button beeps, indicator beeps and chimes, etc.) Upper washer • To mute the alarm sound or beep on the upper washer, press and hold Extra Rinse and Self Clean for 3 seconds. To unmute, press and hold the buttons for 3 seconds again. Lower washer •...
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Page 55: Maintenance
Maintenance Keep the washer clean to prevent its performance from deteriorating and to preserve its life cycle. WARNING Control board, heat sink, motor, inlet valve and pump are intentionally not grounded and may present a risk of electric shock only during servicing. General considerations Cleaning Surface of the washer... - Page 56 Maintenance Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washer, and then unplug the power cord. 2. Close the taps. 3. Loosen and disconnect the water hose from the back of the washer. Cover the hose with a cloth to prevent water from gushing out.
- Page 57 Recovery from freezing The washer may freeze when the temperature in its location drops below 32 °F (0 °C). 1. Turn off the washer, and then unplug the power cord. 2. Pour warm water over the tap to loosen the water hose. 3.
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Page 58: Upper Washer
Maintenance Upper washer Self Clean Self Clean is a self-cleaning cycle that removes dirt and bacteria that may occur inside the tub. We recommend running Self Clean every 20 washes. 1. Make sure the tub is empty. 2. Press. 3. Press Self Clean. 4. -
Page 59: Lint Filter
2. Use a soft brush (for example, a toothbrush) to clean inside the compartment and remove impurities. 3. Run the RINSE+SPIN cycle to rinse the compartment. After supplying water and draining 5 times, the 18-minute cycle completes with the final spin process. -
Page 60: Lower Washer
Maintenance Lower washer Self Clean+ Perform this cycle regularly to clean the drum and to remove mold from it. 1. Make sure the drum is empty. 2. Press POWER to turn on the washer. 3. Press Self Clean+. 4. Press START/PAUSE. CAUTION •... - Page 61 Main wash compartment The main wash compartment needs to be cleaned periodically to remove buildup of laundry additives. 1. Open the top-front cover. Grasp the main wash compartment, and then pull up to remove. 2. Remove all residue and traces of accumulated laundry agents from the compartment.
- Page 62 Maintenance Fabric softener/bleach compartment Both the fabric softener compartment and the bleach compartment on the lower washer are not removable by design to facilitate visual feedback to users. To clean the softener compartment, follow these instructions. Cleaning the bleach compartment is basically the same.
- Page 63 Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Power off the washer, and then unplug it from the electrical outlet. 2. Gently press the top area of the filter cover to open.
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Page 64: Pump Filter
Maintenance Pump filter It is advisable to clean the pump filter 5 or 6 times a year to prevent it from clogging. A clogged pump filter may reduce the bubble effect. 1. Turn off the washer, and then unplug the power cord. 2. - Page 65 NOTE • Some pump filters feature a safety knob that is designed to prevent children from accidently opening the filter compartment. To open the safety knob of the pump filter, push in and turn it counterclockwise. The spring mechanism of the safety knob helps open the filter.
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Page 66: Troubleshooting
Troubleshooting Checkpoints If you encounter an issue to check with the washer, first check the table below and try the suggestions. Symptom Action • Make sure your home electrical system is providing electrical power that matches the requirements of the washer. See page Does not turn on. - Page 67 Symptom Action • Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the levelling feet to adjust the height of the washer. • Make sure the shipping bolts are removed. •...
- Page 68 Troubleshooting Symptom Action • Make sure you use the recommended types of detergent. • Use high efficiency (HE) detergent to prevent oversudsing. Excessive suds. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. • Non-HE detergent is not recommended. Cannot add additional •...
- Page 69 Symptom Action • Fully open both taps. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct taps. Flush the water lines. • Make sure your water heater is set to supply hot water with a minimum temperature of 120 °F (49 °C) at the tap.
- Page 70 • Make sure the drain hose is installed correctly. See the installation section of this manual and adjust the position of the drain hose as instructed. If an issue continues to occur, contact a local Samsung service center. English WV55M9600A-03768B-00_EN.indd 70...
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Page 71: Samsung Smart Home
• The old Samsung Smart Washer app cannot connect with operate. Samsung Smart Home models. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. The Samsung Smart • If the Smart Control indicator on the washer’s display... -
Page 72: Information Codes
Troubleshooting Information codes If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions. Code Action Upper Lower washer washer Check the water level sensor. • Power off and then power the washer on after 2-3 minutes, and then try again. - Page 73 1 5C • If the drain filter is clogged, clean the filter, and then restart the washer. Check the washing heater. 1 HC • Power off the washer, and then contact a Samsung customer service center. English 73 WV55M9600A-03768B-00_EN.indd 73 2017-01-18...
- Page 74 • If the information code remains, contact a Samsung service 1 9C2 center. System failed. • Power off the washer, and then contact a Samsung service 1 SF center. Check communications between main and sub PBAs. • Try powering off and restarting the cycle.
- Page 75 PBA. • Try powering off and restarting the cycle. • If the information code remains, contact a customer service center. If any information code keeps appearing on the screen, contact a local Samsung service center. English 75 WV55M9600A-03768B-00_EN.indd 75...
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Page 76: Specifications
Specifications Fabric care chart Bleach The following symbols provide garment care direction. The clothing care labels Any bleach (when needed) include symbols for drying, bleaching, drying and ironing, or dry cleaning when Only non-chlorine (color-safe) necessary. The use of symbols ensures bleach (when needed) consistency among garment manufacturers Tumble dry... -
Page 77: Protecting The Environment
Iron dry or steam temperatures No steam (added to iron) High Do not iron Medium Dry-clean Dry-clean Warning symbols for laundering Do not dry-clean Do not wash Line dry / Hang to dry Do not wring Drip dry Do not bleach Dry flat Do not tumble dry Protecting the environment... -
Page 78: Specification Sheet
Specifications Specification sheet Type Dual loading washer A. Height - top door closed 46.9 in. (1192 mm) B. Height - top door opened 61 in. (1550 mm) Dimensions C. Width 27 in. (686 mm) (inches (mm)) D. Depth with door open 54.6 in. -
Page 79: Cycle Chart
Cycle chart Use this chart to set the best cycle and options for you laundry. Upper washer NOTE Setting Temp. : factory setting W : Warm : can be selected C : Cold Functions Options Cycle Temp. Extra Rinse NORMAL ... - Page 80 Specifications Lower washer NOTE Setting Temp. Spin Soil level : factory setting EH : Extra hot H : High H : Heavy : can be selected H : Hot M : Medium N : Noraml W : Warm L : Low L : Light CL : Cool NS : No spin...
- Page 81 Options Cycle Pre soak Steam Extra Rinse Delay End NORMAL HEAVY DUTY BEDDING WHITES SANITIZE RINSE + SPIN DELICATES ...
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Page 82: Warranty (U.s.a)
United States. In-home service is not available in all areas. To receive in-home service, product must be unobstructed and accessible to the service agent. If service is not available, SAMSUNG may elect to provide transportation of the product to and from an authorized service center. - Page 83 SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG.
- Page 84 BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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Page 85: Warranty (Canada)
SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the warranty period at no charge, subject to availability within the Canada. - Page 86 Warranty (CANADA) SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG.
- Page 87 BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- Page 88 Scan this with your smartphone QUESTIONS OR COMMENTS? COUNTRY CALL OR VISIT US ONLINE AT 1-800-SAMSUNG (726-7864) U.S.A www.samsung.com/us/support 1-844-SAM-PAYS (726-7297) www.samsung.com/ca/support (English) CANADA 1-800-SAMSUNG(726-7864) www.samsung.com/ca_fr/support (French) DC68-03768B-00 WV55M9600A-03768B-00_EN.indd 88 2017-01-18 11:47:33...
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