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There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited commercial or financial loss or
damage, loss of data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of
indirect, incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
You are advised to fully charge (
•
Avoid storing large amounts of data in your phone as this may affect
its performance.
Use Factory data reset to perform phone formatting or software
•
upgrading. ALL User phone data: contacts, photos, messages, files, and
downloaded applications will be permanently lost. It is strongly advised
to fully back up the phone data and profile via Smart Suite before doing
formatting or upgrading.
and carry out the following checks:
My phone can't be switched on or is frozen
•
When the phone can't be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed, then try to switch
on again.
•
Long press Power key,then long press "Power off" option to enter
safe mode. This eliminates any abnormal OS booting issues caused
by 3rd party APKs.
My phone has not responded for several minutes
Restart your phone by pressing and holding the Power key for more
•
than 10s.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due to
unlocked screen.
•
Check the battery charge level.
36
) the battery for optimal operation.
My phone can't charge properly
•
Make sure you are using the Alcatelonetouch charger included in
the box.
•
Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C to
+40°C).
•
When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is
displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialed a valid number and have touched
•
Make sure your phone is connected to a network, and the network is
not overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in flight mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure you have not forwarded incoming calls.
.
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