Troubleshooting The Modem - Sony PCG-SR33K VAIO User Manual

Troubleshooting the Modem

My modem does not work
Verify that the phone line is plugged into the line jack. See

Verify that the phone line is working properly by plugging the line in an ordinary phone and listening for a dial

tone.
Verify that the phone number the program is dialing is correct.

Verify that the software you are using is compatible with the notebook's modem. (All preinstalled Sony

programs are compatible.)
If you are still having problems with your modem, you may need to reinstall your device drivers. See

Driver Recovery CD(s)
My modem connection is slow.
Your notebook is equipped with a V.90/K56flex compatible modem. Many factors may influence modem connection
speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other
modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your
Internet Service Provider (ISP), try the following:
Ask your phone company to check that your phone line is free from any line noise.

If your problem is fax-related, check that there are no problems with the fax machine you are calling and that

it is compatible with fax modems.
If your problem is establishing an ISP connection, check that the ISP is not experiencing technical problems.

Try connecting the modem to a separate phone line.

for more information.
Connecting a Phone Line for more information.
Using the
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