PCG-SR27/SR27K SERVICE MANUAL US Model Canadian Model S400 Illust : PCG-SR27K Includes PCG-SR33/SR33K Difference Manuals NOTEBOOK COMPUTER 9-872-215-11...
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Information in this document is subject to change without notice. Sony and VAIO are trademarks of Sony. Intel logo and Intel Inside logo are registered trademarks of Intel Corporation. Pentium MMX is a trademark of Intel Corporation. Microsoft, MS-DOS, Windows, the Windows 95 and Windows 98 logo are trademarks of Microsoft Corporation.
1-1. Flowchart POWER KEYBOARD PARM ASSY P1-2 TOUCH PAD SPEAKER (R) • P XX means pages that appears in this manual. • Remember that hard disk drives are easily damaged by vibration. Always handle with care. 1-2. Main Electrical Parts Location Diagram Keyboard Unit V/L Rechargeable Battery Speaker...
CHAPTER 2. SELF DIAGNOSTICS ATTENTION Please confirm “Self Diagnostics” method which will be informed you with distribution of “Self Diagnostics” software. Confidential PCG-SR27/SR27K (UC) (END)
CHAPTER 3. BLOCK DIAGRAM PCG-SR Series Block Diagram µ Mother PWB Large IC Cooling LCD unit INT CN EXT CN Sub PWB User I/F UNIT Confidential PCG-SR27/SR27K (UC) (END)
NOTE: • The mechanical parts with no reference number in the exploded views are not supplied. • Items marked “ * ” are not stocked since they are seldom required for routine service. Some delay should be anticipated when ordering these items. •...
® VAIO Notebook Quick Start PCG-SR27/PCG-SR27K Includes PCG-SR33 Update Notice...
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Contents Welcome ...5 Features... 5 Unpacking Your Notebook... 6 Notes on Use ... 7 Setting Up Your VAIO Locating Controls and Connectors ... 11 Connecting a Power Source ... 14 Starting Your Notebook ... 20 Registering Your Notebook ... 21 Shutting Down Your Notebook ...
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® VAIO Notebook Quick Start Troubleshooting ... 51 Troubleshooting Your Notebook ...51 Troubleshooting the LCD Screen ...55 Troubleshooting the Mouse and Touchpad ...56 Troubleshooting Drives, PC Cards, and Peripheral Devices ...57 Troubleshooting Software...59 Troubleshooting the Modem ...60 Troubleshooting Audio...61 Troubleshooting the Printer ...62 Index ...
Portability — The high-capacity lithium-ion battery provides hours of use without AC power. ❑ Sony audio and video quality — High-quality MPEG1 digital video, which supports full-screen display (10.4-inch Active Matrix LCD screen) and enables you to take advantage of today’s advanced multimedia applications, games, and entertainment software.
Specifications — Details the hardware specifications for your notebook. Software CDs ® ❑ Microsoft Word 2002 — Allows you to reinstall Microsoft Word 2002 to the Sony computer you purchased. Power Cord Optical Drive ® Millennium Edition Getting Started document AC Adapter...
Recovery CDs ❑ Application Recovery CD(s) — Enables you to reinstall individual applications if they become corrupted or erased. ❑ Driver Recovery CD(s) — Enables you to reinstall individual device drivers. Use it to restore corrupted or erased device drivers. ❑...
® VAIO Notebook Quick Start ❑ Lighting — Choose a location where windows and lights do not create glare or reflection on the display. Use indirect lighting to avoid bright spots on the display. You can also purchase accessories for your display that help reduce glare.
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❑ Do not place electronic equipment near your notebook. The notebook’s electromagnetic field may cause a malfunction. ❑ Provide adequate air circulation to prevent internal heat build-up. Do not place your notebook on porous surfaces such as rugs or blankets, or near materials such as curtains or draperies that may block its ventilation slots.
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If the notebook is brought directly from a cold location to a warm one, moisture may condense inside your notebook. In this case, allow at least an hour before turning on your notebook. If any problems occur, unplug your notebook, and contact your Sony Service Center.
Setting Up Your VAIO Notebook This section describes the controls and connectors on your VAIO Notebook, how to connect your notebook to a power source, and how to start and shut down your notebook Locating Controls and Connectors Front Power Indicator Battery Indicator MG Memory Stick Hard Disk Drive Indicator...
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® VAIO Notebook Quick Start Back Battery Connector Left DC In Port Air Vent VGA Adapter Port (For Connecting an External Display) USB Port Memory Stick Memory Stick Eject Button ® Media Slot...
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(IEEE1394) S400 Port Modem Jack * i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection. The i.LINK connection may vary, depending on the software applications, oper- ating system, and i.LINK-compatible devices. All products with an i.LINK connection may not communicate with each other.
® VAIO Notebook Quick Start Bottom Battery Lock Lever Battery Release Lever Connecting a Power Source You can use either AC power or a rechargeable battery pack as a power source. Using the AC Adapter Plug the cable attached to the AC adapter into the DC In port on the notebook.
Using Battery Power You can use a battery pack as a source of power. The battery pack that comes with your notebook is not fully charged at the time of purchase. Follow the steps below to insert and charge the battery pack. To Insert the Battery Pack You can insert or remove the battery pack without turning off the notebook when your notebook is connected to the AC adapter.
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® VAIO Notebook Quick Start To Charge the Battery Pack Connect the AC adapter to the notebook. Insert the battery pack. The notebook automatically charges the battery (the battery indicator light flashes in a double-blink pattern as the battery charges). When the battery is 85% full, the battery indicator light turns off.
To Remove the Battery Pack You can insert or remove the battery pack without turning off the notebook when your notebook is connected to the AC adapter. Before inserting or removing a battery pack, close the cover. Turn off the notebook and close the cover. Slide the lock lever to the Slide the release lever to the the notebook.
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® VAIO Notebook Quick Start Hardware Temperature ❑ The AC adapter or the bottom panel of your notebook may become warm. This is the result of CPU operation and does not indicate a malfunction of the notebook. The actual temperature varies depending on the peripherals and software you are using and the length of time that the unit is in use.
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❑ Keep the battery pack in the notebook while it is directly connected to AC power. The battery pack continues to charge while you are using the notebook. ❑ If your battery level falls to less than 10%, you should either attach the AC adapter to recharge the battery or shut down your notebook and insert a fully- charged battery.
® VAIO Notebook Quick Start Starting Your Notebook Slide the LCD lock lever in the direction of the arrow, and lift the cover. Opening Notebook LCD Lock Lever Slide the power switch to the right until the green power indicator turns on. ✍...
The notebook automatically transfers your registration information using your built-in modem and a toll-free telephone number or a local number. ✍ You may sign up for Internet access with a Sony preferred Internet Service Provider. Registering Your Notebook...
® VAIO Notebook Quick Start Shutting Down Your Notebook To avoid potential loss of data, follow these steps to shut down your notebook. Click the Start button on the Windows Click Shut Down at the bottom of the Start menu to display the Shut Down Windows dialog box.
Power Saving Modes When you use a battery as the source of power for your notebook, you can take advantage of power management settings to conserve battery life. In addition to the normal operating mode, which allows you to turn off specific devices, your notebook has two distinct power saving modes: Standby and Hibernate.
® VAIO Notebook Quick Start Hibernate Mode The state of the system is saved on the hard drive and power is turned off. The power indicator light is off in this mode. To activate Hibernate mode To activate Hibernate mode, press the key combination Fn+F12. ✍...
Notes on Using Power Management ❑ If you find that an application exhibits unexpected behavior (such as reduced video quality) after returning from a power saving mode, you should close that application before your notebook enters a power saving mode. ❑...
❑ An overview of the various software that come with your notebook and the activities you can perform with your software ❑ Details on your Sony application, driver, and system recovery CDs ❑ Software support information Overview Adobe Acrobat Reader Adobe Systems, Inc.
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Maximize your time online with CompuServe. ™ DVgate Sony Electronics Inc. Connect a digital video camera recorder to the i.LINK video clips and still images. You can edit the clips from your video, add others, and combine clips into new movie segments.
MovieShaker Sony Electronics Inc. Sony’s original MovieShaker software creates personal movies that have transitions, background music and text. Just import your video clips and “shake” with the click of a mouse. Your personal movies are easy to create and fun to share with family and friends.
Using RealJukebox, you can capture the contents of a music CD, manage and playback your music and view various music related information via the Internet. This Custom RealJukebox for Sony allows seamless check-out capabilities to a wide range of Sony personal audio devices and offers convenient links to Sony product and music service homepages.
VisualFlow™ Sony Electronics Inc. VisualFlow is a state-of-the-art Sony multimedia browser designed specifically for Memory Stick media. It displays any still picture, movie or sound files stored in a Memory Stick media in a visually pleasing, artistic manner. VisualFlow not only plays a selected movie or sound file, but also enables playback of files by other applications like PictureGear, Memory Stick Slideshow and Windows Explorer.
You can also use the Application Recovery CD to install Windows 2000 drivers on your notebook. ✍ You must be in Windows to run the Application Recovery CD. If you have any questions on using the Application Recovery CD, contact Sony Customer Support. ® Notebook you purchased. This CD restores...
To use the Application Recovery CD(s) Turn on your notebook. If your notebook is already on, close all applications. When the Windows desktop appears, insert the Sony Application Recovery CD in the optical drive. The Application Recovery utility loads automatically.
Sony Customer Support. To use the System Recovery CD(s) Insert the Sony System Recovery CD in the optical drive. Shut down your notebook as described in “Shutting Down Your Notebook” . Wait four seconds then turn on your notebook.
Press the power button and hold it for more than four seconds to turn off the notebook. Turn on the notebook. When the Sony logo is displayed, press the F2 key. The BIOS setup menu screen appears. Press the arrow keys to select the Exit menu.
® VAIO Notebook Quick Start Software Support Information ® Acrobat Reader, Adobe Photoshop Elements, (Adobe Systems, Inc.) Web site http://www.adobe.com/ phone 206-628-2746 (fee-based support) 206-628-5737 e-mail techdocs@adobe.com hours M-F, 6 AM-5 PM PT ® America Online (America Online, Inc.) Web site http://www.aol.com phone 800-827-3338...
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* Support from 1-888-4SONYPC is free of charge for 90 days after the original date of purchase. Sony Service Center For the Sony Service Center nearest you, call 1-888-4SONYPC (1-888-476-6972) or find Sony Customer Service on the Web at http://www.sony.com/pcsupport/. Software Support Information ®...
This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can use this automated service to request a list of available topics then select the topics that you want to receive. To contact the Sony fax- on-demand service, call:...
These diagnostics protect and store information in a retrievable format that enables you to restore your software to a previous working state. Sony has identified the software items that are protected by the VAIO Support Agent utility.
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To use the Quick Fix Wizard, follow these steps: From the VAIO Support Agent main window, click the Quick Fix Wizard button. The Welcome window appears. Click Next. The “Quick Fix Wizard: Begin VAIO Support Agent Diagnostics” dialog box appears. Select the “Diagnose and fix my software”...
Common Solutions dialog box (1st level) ✍ Connect to the Internet before attempting to view the category, “Vaio Support Local Server (http://sdcglobal4.sel.sony.com...).” This category is unavailable without an Internet connection. Click the resize arrows next to the SupportAction categories to expand or...
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Common Solutions dialog box (2nd level) Select the appropriate SupportAction from the list. Click Run or double-click the desired SupportAction. The available SupportActions are shown in bold type. ✍ You cannot undo One-Click Fixes. VAIO Support Agent...
® VAIO Notebook Quick Start Using Support Central The Support Central feature uses Internet resources to help you fix your software. Support Central searches the Internet for answers to your questions, additional information from knowledge base systems, and the latest software updates for your protected software.
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VAIO Support Agent ✍ Support Central retains your registration information, so you are only required to register once. If you log on to your notebook with a different user name or have recovered your system using the System Recovery CDs, Support Central may require you to register again.
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® VAIO Notebook Quick Start Support Central: Current Issues page When you log on to Support Central, the Current Issues page displays, enabling you to continue working on your open issues or to close them if you are finished. Support Central has a tracking feature that stores your current issues, enabling you to return and work on them later.
About Automatic Updates The VAIO Support Agent is dormant as a background process. Every 24 hours, the Agent self-activates to contact the Sony Support Server to check for new updates or fixes needed for your system. This updating action only occurs while you are connected to the Internet and when more than 24 hours has passed since the last update.
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You can choose from four response options: ❑ Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your notebook. The Agent continues to prompt you for your permission to retrieve updates.
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VAIO Support Agent Properties To control the VAIO Support Agent automatic update feature, follow these steps: In the VAIO Support Agent main screen, select Tools, then select Properties. The VAIO Support Agent Properties dialog box appears. Select one of three options to customize the automatic update feature. Click OK.
Troubleshooting This section describes how to solve common problems you may encounter when using your notebook. Since many problems have simple solutions, try these suggestions before you contact Sony PC Support (http://www.sony.com/pcsupport). Troubleshooting Your Notebook (Windows Me only) When starting your notebook for the first time, the VAIO InitManager dialog box will appear.
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Turn off the notebook. Remove any peripheral devices connected to the notebook. Turn on the notebook. Press the F2 key when the Sony logo appears. The BIOS setup menu screen appears. Press the directional arrow keys to select the Exit menu.
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10 Select Yes, then press Enter. The notebook restarts. If your notebook continues to display the message “Operating system not found”, and Windows does not start, contact Sony Customer Support. My notebook stops responding or does not shut down. It is best to shut down your notebook using the Shut Down command on the Windows Start menu.
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If you are connecting an optical disc drive with a PC card, disconnect it by stopping the PC card. Use the Sony Notebook Setup utility to disable devices that you are not currently using. See “Removing a PC card” for more information.
The sound of my notebook’s fan is too loud. Use the PowerPanel utility to change the Thermal Control Strategy setting to Quiet. This setting slows down the CPU speed. See PowerPanel Help for more information. Troubleshooting the LCD Screen My LCD screen is blank. ❑...
See “Connecting a Universal Serial Bus (USB) Device” for details. ❑ If you are using an optional Sony USB mouse PCGA-UMS1 series, verify that the mouse is plugged into the USB connector, and restart your notebook. My touchpad does not work properly.
Troubleshooting Drives, PC Cards, and Peripheral Devices Troubleshooting Drives, PC Cards, and Peripheral Devices My (optional) floppy disk drive can not write to a floppy disk. ❑ If the floppy disk is write-protected, disable the write-protect feature or use a floppy disk that is not write-protected.
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® VAIO Notebook Quick Start ❑ Click Start, point to Settings, point to Control panel, then double-click System. The System Properties dialog box appears. ❑ Click the Device Manager tab. ❑ Verify that the correct drivers are installed properly. ❑ Do not use adhesive labels to identify the CD.
Use the Sony Notebook Setup utility to disable devices you are not currently using. ❑ If you are using two PC cards, use the Sony Notebook Setup utility to disable the devices you are not currently using. Troubleshooting Software My software program stops responding or crashes.
Verify that the phone number the program is dialing is correct. ❑ Verify that the software you are using is compatible with the notebook’s modem. (All preinstalled Sony programs are compatible.) My modem connection is slow. Your notebook is equipped with a 56K/V.90 compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems).
Troubleshooting Audio My speakers have no sound. ❑ If the built-in speakers are turned off, press Fn+F3 or use the Jog Dial control to turn on the speakers. ❑ If the speaker volume is turned to the minimum, press Fn+F4, then press ➜...
The default setting for the printer port mode is correct for most printers. If you cannot print, try changing the printer port mode. In Sony Notebook Setup, select the Printer tab. If the printer port mode is set to ECP, change it to bi-directional.
Index AC adapter 14, 17 AC power 14 air circulation 9 Application Recovery CD 32 Batteries 18 battery pack 15, 18 charging 16 connector 12 indicator lights 11, 16 inserting 15 loading 15 power status 16 rechargeable 14 removing 17 battery power 14 brightness adjusting 20...
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See LCD Scroll Lock 11 selecting power source 14 setting up your PC support 39 Shut Down Windows dialog box 22 Sony Fax-on-Demand service 39 speakers built-in 11 troubleshooting 61 Standby mode 23 Start button 22 starting computer 20...
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Using Batteries 18 VAIO Support Agent 40 ventilation 9 Windows 53 Start button 22 taskbar 22 Index...
SERVICE MANUAL Lineup : PCG-SR33 Basic performances of PCG-SR33 are the same as those of PCG-SR27. Therefore, this manual describes the differences from PCG-SR27. Refer to the following manual that is already issued for repair and inspection. PCG-SR27/SR27K SERVICE MANUAL (9-872-215-11) COMPARISON OF SPECIFICATIONS Items Mobile Pentium III 750MHz...
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: Additional Models This manual and the constituent data may not be replicated, copied nor reprinted in whole or in part without prior written authorization of Sony Corporation. Sony Corporation — 2 — Published by MNC IT Planning & Control Dept.
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SERVICE MANUAL Ver 1-2001J All the supplementary information are attached at the end of data files. Update List Lineup : PCG-SR33K Basic performances of PCG-SR33K are the same as those of PCG-SR27K. Therefore, this manual describes the differences from PCG-SR27K. Refer to the following manual that is already issued for repair and inspection.
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9-872-297-01 : Additional Models This manual and the constituent data may not be replicated, copied nor reprinted in whole or in part without prior written authorization of Sony Corporation. Information Technology Company Sony Corporation — 2 — Printed in USA...
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: Additional Models This manual and the constituent data may not be replicated, copied nor reprinted in whole or in part without prior written authorization of Sony Corporation. Sony Corporation — 30 — Published by MNC IT Planning & Control Dept.
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Revision History Suffix Contents QM No. Ver. Date First Ver. 1 2001.10.15 Edition Remarks [Conf i denti al ] SR33K (UC)
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