LG C1100 User Manual
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For further information about Orange
products and services please visit our
website at the address below.
The information contained in this user guide is
correct at the time of going to press, but Orange
reserves the right to make subsequent changes
to it and services may be modified, supplement-
ed or withdrawn. All trademarks are acknowl-
edged. April, 2004.
© Orange Personal Communications Services
Limited 2004. Orange and wirefree™ and any
other Orange product or service names referred
to in this user guide are trade marks of Orange
Personal Communications Services Limited.
Orange Personal Communications
Services Limited.
PO Box 10
Patchway
the detail
Bristol
BS32 4BQ
www.orange.co.uk
PCN –DO441 ISSUE 1 Z : h 15
full user guide LG C1100
Produced by Clear ® the explanation agency
ISSUE 1.0
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Summary of Contents for LG C1100

  • Page 1 Personal Communications Services Limited. Orange Personal Communications Services Limited. PO Box 10 Patchway the detail Bristol BS32 4BQ www.orange.co.uk PCN –DO441 ISSUE 1 Z : h 15 full user guide LG C1100 Produced by Clear ® the explanation agency ISSUE 1.0...
  • Page 3 welcome This guide provides you with all the information you need to use your phone, from making a call to texting a friend. You can also find out more about the wide range of services offered by Orange to keep you in touch and informed whether you’re at home, at work or abroad.
  • Page 4: Table Of Contents

    contents get to know your phone Keys and their functions ...8 Explore the menus...10 Symbols on your display...14 make calls Make a call...16 Answer a call...18 Redial a number...18 Call Waiting ...19 Mute a call ...20 Missed calls ...21 Conference calling ...21 Line 2 ...23 Caller id ...
  • Page 5 Orange Email ...52 Bookmarks ...54 Orange Text Media...55 Orange Plus ...56 Orange Voice Media ...57 Orange Internet ...58 personalise your phone Profiles ...60 Favourites ...61 Download applications ...62 8 manage your time Set the time and date ...64 Alarm clock ...64 Add an appointment ...65 Calculator...66 Unit converter...67...
  • Page 6 C1100 you can... customise your profile settings to suit your surroundings access your favourite features quickly using the scroll key shortcuts slim and compact colour clam shell phone download applications personalise your phone keep up-to-date with the subjects that interest you...
  • Page 7 get to know your phone...
  • Page 8: Get To Know Your Phone

    get to know your phone soft keys the function of these change according to what you are doing scroll keys to move through the menu options and to access your phonebook, inbox and list of favourites call key to answer a call or to make an outgoing call clear key to delete a character when...
  • Page 9 get to know your phone headphone socket volume keys press to turn the volume up press to turn the volume down...
  • Page 10 get to know your phone switch your phone on To switch your phone on press and hold make your way around the menus To enter the menus, press Menu. Use the scroll keys to find your way around the menus. Each menu has its own set of submenus.
  • Page 11 get to know your phone From inside the menus, press the left soft key to Select an option and the right soft key to go Back to the previous screen. You can return to the main display at any time from any menu simply by pressing...
  • Page 12: Explore The Menus

    get to know your phone explore the menus...
  • Page 13 get to know your phone...
  • Page 14: Symbols On Your Display

    get to know your phone symbols on your display Antenna The more bars visible, the stronger the signal Battery level The more bars visible, the more battery power GPRS is active Roaming Call in progress Answer Phone message received Line 1/2 indicator Call divert How do I change my phone’s ring tone? Press Menu, scroll to Profiles and...
  • Page 15: 2 Make Calls

    make calls...
  • Page 16: Make Calls

    make calls press and hold this button to turn your phone on dial the number you want to call, but don’t forget to use the full area or international code press to make the call...
  • Page 17 make calls listen to calls at the right volume When you are on a call press the top button to increase the earpiece volume or the bottom button to decrease the volume...
  • Page 18: Answer A Call

    make calls avoid accidental calls It’s a good idea to keep the phone closed when you’re not using it to avoid pressing keys by mistake. choose whether you answer a call or not When your phone rings, open the flip and press Answer or to accept the call.
  • Page 19: Call Waiting

    connection. Press Menu, scroll to Settings and press Select Scroll to Call settings and press Select. Scroll to Auto redial and press Select. Scroll to On and press Select. take two different calls at the same time not available to pay as you go customers When you are on a call, answer a second call without ending the first using Call Waiting.
  • Page 20: Mute A Call

    make calls To put an active call on hold, make a second call and then return to the original call: While you are in an active call, enter the new number you would like to call and press When the second call is connected, the first call will automatically be put on hold.
  • Page 21: Missed Calls

    call back a missed number To call back a missed call straightaway: 1 Call Missed will appear in your display. Press List. Your missed calls list will appear, with the most recent missed call at the top of the list. Scroll to the number you want to call back and press To call back a missed call at a later time:...
  • Page 22 make calls To start a conference call: Call someone in the usual way. Make a second call by entering the new number then pressing this call connects the first call will be put on hold. Press Options and select Multiparty/ Join call to connect the two calls.
  • Page 23: Line 2

    SIM update when the service has been activated. The following tariffs are not available on Line 2: Orange Everytime 20 if it includes an option to call other networks Orange Everytime 400 Orange Everytime 1000 Orange Talk 150 Orange Talk 200 Orange Talk 500 When you receive a call on Line 2, your phone will ring without you having to have...
  • Page 24: Caller Id

    make calls know who is calling you, or hide your number when you make a call Your Caller id identifies you to a person you are calling and identifies a caller to you. To hide your number when calling another person, simply dial before the number.
  • Page 25 manage your contacts...
  • Page 26: Manage Your Contacts

    manage your contacts store the names and numbers of your friends, family and colleagues in your phonebook To open your phonebook press . This opens your phonebook at the first alphabetical entry. To call an entry in your phonebook scroll to the person you would like to talk to and press To add a new entry to your phonebook:...
  • Page 27: Edit Your Contacts

    quickly, you will go to the names starting with the second letter on the key You can edit the contacts in your phonebook. To edit contact details: Press to open your phonebook. Scroll to the contact whose details you want to edit and press Options. Edit the fields as necessary and press Press Save.
  • Page 28: Copy Your Contacts

    manage your contacts It’s a good idea to copy numbers from your SIM Card to your phone. This enables you to add extra information to, and personalise, your contacts. Then, when you upgrade your phone you can easily copy key information to your SIM Card and move your contact details to your new phone.
  • Page 29 Card address book. Then, simply return to your Orange shop regularly to have any new information backed up at no additional cost. And, if you’re joining Orange from another network, Memory Mate can be used to transfer the contacts and text messages saved on your old SIM Card to your new Orange SIM Card, keeping your move totally hassle-free.
  • Page 30: Orange Directory Enquiries

    manage your contacts Orange Directory Enquiries Call Orange Directory Enquiries for one step access to any numbers you need. Simply call 118 000 and tell the operator the name or place you are looking for and they will tell you the number (you can request three numbers per call).
  • Page 31: Manage Your Calls

    manage your calls...
  • Page 32: Orange Answer Phone

    manage your calls what happens when you get an Answer Phone message? When someone leaves a message on your Answer Phone, the symbol will be highlighted on your phone’s display along with the words Voice mail. This symbol will remain until the message has been saved or deleted.
  • Page 33 You can use Answer Phone Call Return to return a call after someone has left a message on your Answer Phone, without having to remember or make a note of their number. To use Answer Phone Call Return: Listen to your Answer Phone message as normal.
  • Page 34 manage your calls personalising your Answer Phone greeting Your Answer Phone comes with a standard greeting but you can record your own personal greeting so your callers know they’ve got through to you. Call your Answer Phone by pressing and holding the 1 key. Listen to the simple steps and select option 3, then option 1, then option 1 again.
  • Page 35: Call Divert

    listen to your Answer Phone messages from any other phone and while abroad If you do not have access to your Orange phone, you can listen to your Answer Phone messages from any other phone even while abroad. To use this service you must set up an Answer Phone PIN.
  • Page 36 manage your calls If out of reach All data calls All fax calls To activate a divert: Press Menu, scroll to Settings and press Select. Scroll to Call settings and press Select. Call divert is highlighted. Press Select. Select which type of calls you would lie to divert.
  • Page 37: Fixed Dialling

    To cancel your diverts: Press Menu, scroll to Settings and press Select. Scroll to Call settings and press Select. Call divert is highlighted. Press Select. Scroll to Cancel all and press Select. Note: There is no charge to set up or cancel a divert.
  • Page 38: Call Barring

    manage your calls To store Fixed dialling numbers: Once you have activated Fixed dialling numbers, follow the simple steps below to store them: Enter the phone number of the contact whose details you want to add. Press Save. Enter your PIN2 code which is preset to 1111 and press OK.
  • Page 39: Missed, Dialled And Received Calls

    Orange Answer Fax not available to pay as you go customers If you spend a lot of time away from the office, you can still keep on top of your faxes with Orange Answer Fax. This service enables your Orange phone to store faxes until it is convenient for you to print them.
  • Page 40: Call Length

    manage your calls keep an eye on how long you spend on your calls Your Orange phone allows you to keep track of the length of your calls and, consequently, estimate how much you spend. Press Menu, scroll to Call history and press Select.
  • Page 41 text messaging...
  • Page 42: Text Messaging

    text messaging text messages are fun, quick and convenient When a phone call is inappropriate, or you only want to convey a short and simple message you can send a text message. From the main display press Message. A blank screen with a flashing cursor will be displayed.
  • Page 43 Press 0 to accept the word or press repeatedly to view the alternative word options. When the right word appears press 0. A space will automatically be added and you can start to enter the next word. switch to standard text input While writing the message press and hold the key.
  • Page 44: Picture Messaging

    Text templates save you having to key in messages that you send frequently. Your LG C1100 comes with six text message templates preset to your phone. You can also add templates of your own. To write a text template: Press Menu then Select to open your Messages menu.
  • Page 45: Group Text Messaging

    Press Options, scroll to Add new and press Select. Enter a template message and press OK. To use a text template: From the main display press Message. Press Insert, scroll to Text message template and press Select. Scroll to the template you want to use and press Select.
  • Page 46: Receive A Text Message

    text messaging to read a text message When you receive a text message, Message 1 is shown in the display. Press Select and your message inbox will open. Scroll to the message you would like to read and press Options. The most recent message will appear at the top of the list.
  • Page 47 view a list of options while writing your message While writing a text message, press Options at any time and choose from: Send Send the message. Save Save the message to your Drafts folder to send later. Font Change the size or style of your text. Colour Change the background or foreground colour of the message.
  • Page 49: Orange Multi Media Services

    Orange Multi Media services...
  • Page 50: Orange World

    Orange Multi Media services one click to your new Orange World Just one click on your new LG C1100 transports you to the latest games, ringtones and sports news from around the world. Find your nearest cashpoint then pick out...
  • Page 51 create your own Orange World The great thing about using Orange World is that you can constantly update it to suit your interests. When you first enter Orange World, spend a minute or two completing the Orange World wizard, which will ask you about your interests in order to provide the most relevant services to you.
  • Page 52: Orange Email

    Freeserve and Yahoo by clicking Other email services. read your emails Your LG C1100 gives you direct access to your Orange Email as well as alerting you on receipt of new messages. Register at www.orange-today.co.uk from any PC...
  • Page 53 Clear cache Delete the information in the cache. Note: The Options menu is dynamic in that its content may vary according to which wap site you are visiting. empty your cache Your phone has a cache to temporarily store wap files. To ensure your phone remains confidential should it be used by anyone else, or to free up memory space, you may wish to empty it.
  • Page 54 Orange Multi Media services bookmark your favourite sites When you find a site that you like you can bookmark it. This means that when you want to visit the site in the future you can shortcut to it from the Orange homepage. To bookmark a site: Press Options, scroll to Save as bookmark and press Select.
  • Page 55: Orange Text Media

    What are my Orange wap settings? Option Setting Provider title Orange wap Homepage http://orange.multimedia/ Preferred connect GSM GSM parameters - Mode Digital Login Orange Password Multimedia IP Address 192.168.071.035 Port type Non-Secured Dial-up number +447973100500 Note: Your username and password are case sensitive.
  • Page 56: Orange Plus

    Orange Multi Media services Note: You can receive text alerts when roaming but you cannot set them up. access information direct from your phone’s Orange Plus menu Press Menu, scroll to Orange and press Select. Scroll to Orange Plus and press Select. Scroll to Information and press Select.
  • Page 57: Orange Voice Media

    if you prefer to listen to the news rather than read it simply call 177 When you call 177 you can listen to up-to- date information on a variety of subjects including lotto results, the weather in your local area, your horoscope and a selection of topical information from around the UK.
  • Page 58: Orange Internet

    Orange Multi Media services register with Orange Internet To register with Orange Internet just visit www.orange.co.uk/register manage your Orange phone account online not available to pay as you go customers Check how many inclusive minutes you have remaining View your latest bill Set up a Direct Debit or pay by credit card securely Change your Service Plan...
  • Page 59: Personalise Your Phone

    personalise your phone...
  • Page 60 personalise your phone change the way your phone behaves in seconds A profile is a phone setting that determines how your phone behaves when for example you receive new text messages or Answer Phone messages. To choose a profile from six preset options: Press Menu, scroll to Profiles and press Select.
  • Page 61 Keypad tone Select a tone for keypad presses. Flip tone Set the flip tone. Effect sound volume Set the sound volume. Power on/off volume Set the volume of your power key. set a list of your favourite applications You can set up a list of Favourites which you can shortcut to from your main display.
  • Page 62: Favourites

    personalise your phone Delete Delete the Favourite currently in use. Delete all Delete the whole list of Favourites. Information View the details of the Favourite. download applications Your phone is preconfigured with Java™ technology. This allows you to download Java™ games and applications to your phone via wap, which you can then use and update wherever you are.
  • Page 63: Manage Your Time

    manage your time...
  • Page 64: Set The Time And Date

    manage your time set the time and date To set your phone’s time and date: Press Menu, scroll to Settings and press Select. Date & Time is highlighted. Press Select. Set date is highlighted. Press Select. Enter the date using the keypad and press OK.
  • Page 65: Add An Appointment

    Enter a name for the alarm and press OK. use your phone’s organiser to remind yourself of important events Your C1100 has a built-in calendar so you can keep track of important meetings you need to attend. You can save up to 20 appointments.
  • Page 66: Calculator

    Delete all Delete all appointments. keep track of your time and finances Your LG C1100 has built-in calculator and unit converter functions. To use the calculator: Press Menu, scroll to Fun & Tools and press Select. Scroll to Calculator and press Select.
  • Page 67: Unit Converter

    You can use your LG C1100 to record, save and listen to voice memos.You can record up to 10 voice messages which can each be up to 20 seconds long.
  • Page 68: Manage Your Time

    manage your time Speak into your phone. As you record your memo, the time you have remaining will show on the display. Press Save to save the recording. Enter a name for the memo and press OK. To listen to a recorded voice memo: Press Menu, scroll to Fun &...
  • Page 69: Have Fun On Your Phone

    have fun on your phone...
  • Page 70: Games

    With the full colour screen and excellent sound quality, gaming on your LG C1100 is more fun than ever. You can also download new games to play from Orange using wap when you’ve completed the game we’ve...
  • Page 71: International Services

    International services...
  • Page 72: Pay Monthly Customers

    International services Orange International services for pay monthly customers Whether it’s two weeks in the sun or a quick business trip, take Orange with you when you go abroad and have the reassurance that it’s the affordable way to keep talking. You can call or send text messages or photo messages from abroad by simply adding the international dial code before...
  • Page 73: International Services

    What are the international dialling codes I need to add to numbers when I am calling to or from the UK? country Austria Belgium Cyprus Denmark France Germany Greece Italy Luxembourg Netherlands Northern Cyprus Portugal Rep. of Ireland Spain and islands* Sweden *includes the Canary and Balaeric islands.
  • Page 74: Pay As You Go Customers

    International services If you have Line 2 we recommend that you divert all Line 2 calls to your Orange Answer Phone before you leave as this service is not available while you are abroad. Remove any temporary bars on international calls using the menu options on your phone.
  • Page 75 If you call or send a text or photo message abroad from the UK it makes sense to use your Orange phone. Orange’s low fixed price rates make it simple to work out exactly what you will be charged, so now you can stay in touch around the world.
  • Page 76 International services pay as you go check list before you travel Remove any temporary bars on international calls using the menu options on your phone. Top up your Talk Time by: Credit or debit card Register your card 72 hours before you go and you can then call 450 from your Orange phone to top up your talk time.
  • Page 77: Select A Network

    when you go abroad, you need to select the partner network to use Orange has partnerships with a range of networks in a variety of countries. When you go abroad, you need to select the partner network to use. Press Menu, scroll to Settings and press Select.
  • Page 78 International services using GPRS abroad If you use GPRS abroad you may need to manually select the network you use to ensure that you are roaming on a network that supports GPRS Roaming. Call customer services on 150 from your Orange phone, or 07973 100 150 from any other phone, to get an up-to-date list of foreign operators that support GPRS...
  • Page 79: Ensure Your Phone Is Secure

    ensure your phone is secure...
  • Page 80: Orange Care

    ensure your phone is secure Orange Care Life’s difficult enough, without having to worry about the expense and hassle of replacing your phone. With Orange Care you get: Worldwide cover against loss, theft, accidental or malicious damage and handset breakdown. A replacement phone of the same model despatched within 24 hours of our acceptance of your claim, to any...
  • Page 81: Ensure Your Phone Is Secure

    Don’t leave your phone in a vehicle. If this can’t be avoided, please make sure it’s locked in the boot or locked in the glove compartment. Never loan your phone to someone else. How to claim: Report the loss, theft or damage to Orange as soon as possible.
  • Page 82 ensure your phone is secure free of charge for 12 months. Small Business customers will receive a replacement for their lost, stolen and damaged phones sent out within 24 hours of our acceptance of your claim. manufacturer’s warranty If you do not have Orange Care you still receive a 12-month manufacturer’s warranty which covers you against phone faults.
  • Page 83: Sim Card Pin

    ensure that only authorised people can use your phone If your phone’s SIM Card PIN is activated a four-digit PIN (Personal Identification Number) will be requested each time you switch your phone on. This PIN is preset to 1111. To increase your phone’s security you can change the PIN to a number only you know.
  • Page 84: Security Codes

    ensure your phone is secure security code protects your phone against unauthorised use The security code can be set to activate when a different SIM Card is used in your phone, to prevent unauthorised use. The security code is preset to 0000. Press Menu, scroll to Settings and press Select.
  • Page 85 chapter header ensure your phone reference is secure...
  • Page 86: Reference

    reference safety network services The mobile phone described in this guide is approved for use on the Orange network. A number of features included in this guide are called Network Services. These are special services that you can arrange through Orange. Before you can take advantage of the Network Services, you must subscribe to them through Orange.
  • Page 87 keeping calls brief and to a minimum. If you don’t have a personal handsfree kit or personal handsfree car kit, stop and park your vehicle safely with the engine off before using your phone, although never on a motorway slip road or hard shoulder even if it is urgent.
  • Page 88 reference improperly installed and the air bag inflates, serious injury could result. Check regularly that all mobile phone equipment in your vehicle is mounted and operating properly. Your mobile phone is a low power radio transmitter and receiver. When it is switched on, it receives and sends out radio frequency (RF) signals.
  • Page 89 To make an emergency call: If the phone is not on, switch it on. Check for adequate signal strength. From the main display key in the emergency number for your location (eg 999, 112 or other official emergency number). When making an emergency call, remember to give all the necessary information as accurately as possible.
  • Page 90 reference Your Orange phone, like any mobile phone, operates using radio signals, mobile and fixed line networks which cannot always guarantee connection in all conditions. Therefore never rely solely upon your mobile phone for essential communication such as medical emergencies. Do not hang up during an emergency call until you are told to do so by the operator.
  • Page 91 Users with pacemakers should therefore: Always keep your phone at least 20 cm (8 inches) away from your pacemaker when the phone is switched on. Never carry your phone in your breast pocket. Use the ear opposite to the pacemaker to minimise the potential for interference.
  • Page 92 reference explosive materials You are advised to switch off your phone when at a petrol station or other refuelling point. You must observe restrictions on the use of radio equipment in fuel depots (fuel storage and distribution areas); chemical plants or where blasting operations are in progress.
  • Page 93 Your phone must be switched on to access games, ring tone composer, calendar, calculator, wap, infrared, timer and other similar features. Do not switch your phone on when mobile phone use is prohibited or when it may cause interference or danger. The information or services you have accessed using wap are stored in the cache of your phone, which is a memory...
  • Page 94 reference Do not use your phone in dusty, dirty areas. Its moving parts can be damaged. Your phone is powered by a rechargeable battery. Note that a new battery’s full performance may only be achieved after two or three complete charge and discharge cycles.
  • Page 95 connection between the + and - terminals of the battery). Therefore, always take adequate precautions when carrying a spare battery in a purse or pocket. Batteries must be recycled or disposed of properly and according to your local regulations, and must never be disposed of in household waste.
  • Page 96: Radio Waves And Your Phone

    Orange believes that new and existing customers should be fully informed about SAR. The SAR value for your LG C1100 is 1.12w/kg. Note: The SAR value for your phone has been provided to Orange by the manufacturer.
  • Page 97 form for your records. data protection We will use the personal information you supply us to help manage your Orange account efficiently, for example, to assist in handling queries, sending bills (excluding pay as you go) or to send you information on products and services which may be of particular interest to you.
  • Page 98: Orange Care Terms And Conditions

    reference access which will allow changes to be made. Please call customer services who will send you a form. Orange useful booklets If you would like to receive a free booklet containing useful information on an Orange product or service call Orange Customer services on 07973 973 150 or, if you are a pay as you go customer, 450 from your Orange phone.
  • Page 99 100 150 from any other phone. Small Business customers should call 345 from their Orange phone or 07973 100 345 from any other phone and Business Solutions customers should call 158 from their Orange phone or 07973 100 158 from any other phone. Pay as you go customers can purchase Orange Care by calling 450 from their Orange phone or 07973 100 450 from any...
  • Page 100 reference the master policy, a copy of which can be obtained from HSBC Insurance Brokers Limited. Requests should be made in writing, stating your Orange phone number. cover for lost stolen and damaged phones Your phone which must be in your possession or in the possession of an authorised user is insured worldwide subject to the terms and conditions of the...
  • Page 101 respect of claims arising outside the United Kingdom please refer to Clause 6.14. To make a claim you must provide the following: 3.2.1 the crime reference number in respect of theft or malicious damage claims or the lost property reference number if the phone has been lost;...
  • Page 102 reference 4.1.5 breakdown of or interruption to the network service; 4.1.6 loss of use or consequential loss of any kind; 4.1.7 cosmetic damage which does not impair the normal functions of the phone; 4.1.8 loss of or theft of items left unattended in a public place;...
  • Page 103 4.2.1 Orange has reason to believe you have made a fraudulent claim; 4.2.2 you do not make reasonable efforts to recover any lost or stolen items; 4.2.3 the phone is not registered and connected to the Orange network in your name; 4.2.4 at the time of loss, theft or damage the phone was not...
  • Page 104 reference will continue to apply from the date the Insurance first came into force. 6.5 Should you find a phone that you have reported lost or stolen before you have received a replacement, you must report this to Orange immediately so that the delivery of the replacement can be cancelled.
  • Page 105 6.12 You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone. 6.13 A replacement item will be refused or you will be charged for any replacement if you have not complied with the terms of the Insurance policy and of Orange Care.
  • Page 106 reference 6.18 Orange will use its reasonable endeavours to dispatch any replacement phone to you within 24 hours of agreeing to issue such replacement, however, for reasons beyond our control this may not always be possible. 6.19 Orange will arrange with you a place and time period for any replacement phone to be delivered, on payment of the administration fee detailed in...
  • Page 107 been, or are to be undertaken have been arranged by Orange; 7.1.3 you have complied with the foregoing terms and conditions; 7.1.4 the Orange phone is registered and connected to the Orange network in your name; 7.2 This Warranty is an extra benefit and is additional to your legal rights;...
  • Page 108 reference will be sent to you within 30 working days after the end of the month in which cover becomes effective. 9.2 Premiums will be invoiced monthly by Orange on behalf of the Insurer on your Orange account and must be paid along with your Orange charges.
  • Page 109 (including standard battery and charging unit but excluding reconditioned and/or second hand phones) where the defective material or workmanship has been brought to Orange’s attention within 6 months of the date of purchase of the phone. 9.6.2 For the avoidance of doubt the administration fee is not refundable.
  • Page 110 reference term and payments – pay as you go Service Plan 10.1 When you are connected to a pay as you go service plan which requires Orange Care to be purchased as an optional extra the premium must be paid in advance. 10.2 The policy only applies to approved and branded Orange pay as you go phones and may be purchased for...
  • Page 111 switching between Service Plans 11.1 In the event that you wish to switch from one pay monthly service plan to another both of which include Orange Care, or, from one pay monthly service plan to another both of which require Orange Care to be purchased as an optional extra then Orange Care will continue unaffected.
  • Page 112 reference remaining of that period unless you have already made a claim on the policy in which event no refund will be due. 11.5 In the event you switch from a pay as you go service plan to a pay monthly service plan which includes Orange Care then from the date such switching takes effect you will be...
  • Page 113 Orange phone or 07973 100 451 from any other phone. Small Business customers should call 345 from their Orange phone or 07973 100 345 from any other phone and Business Solutions customers should call 158 from their Orange phone or 07973 100 158 from any other phone.
  • Page 114 reference 13.2 If your queries or complaints regarding this Insurance are not satisfied, you can in the second instance write to Product Insurance, Orange PCS, Senhouse Road, Darlington, DL1 4YG. 13.3 If you are not satisfied with the way a complaint has been dealt with you should write to HSBC Insurance Brokers Limited, Quay West, Trafford...
  • Page 115: Pay Monthly Terms And Conditions

    pay monthly terms and conditions definitions The following words and expressions shall have the following meanings: Accessories products approved by Orange which you use in conjunction with your phone. They include (without limitation) batteries, chargers, car kits, headsets and carry cases. Account our records of your payments and outstanding Charges, plus your personal...
  • Page 116 reference Service. Line 1 and Line 2 Line 1 is the primary means by which you have access to the Services. Line 2 is a second line on the same phone with its own phone number. Minimum Term the period of 12 months commencing on the date of Registration.
  • Page 117 Roaming An optional Service which allows you to use your Phone on other operators’ networks, usually in foreign countries. Services Network and other Services, including Orange Additional Services, provided or procured by us for you to use. a card or other device which contains your personal telephone number and which is programmed to allow you to access the Network.
  • Page 118 reference The Services are only available within the range of the base stations that make up our Network. However, please note that: the quality and availability of 3.1.1 Services may sometimes be affected by factors outside our control - such as local physical obstructions, atmospheric conditions, other causes of radio interference, and faults in other...
  • Page 119 you've paid everything you owe us. At our discretion, we may charge you for Re-connection and removal of the Bar. We also reserve the right to 3.3.2 Suspend Services if a complaint has been made against you. The complaint will be thoroughly investigated, and Services will remain suspended until we know the results of that investigation.
  • Page 120 reference notice. You are free to restore your Contract throughout this notice period, should you change your mind. terminating your Contract during the Minimum Term You may terminate your Contract before the Minimum Term has expired if you pay all Charges that are due, plus 4.2.1 a lump sum equivalent to the 4.2.2...
  • Page 121 have been imposed on us as a direct result of new legislation, statutory instrument, government regulation or licence; or the variation relates solely to an 4.3.3 Orange Additional Service, in which case you may cancel that Orange Additional Service in accordance with Condition 15.1.
  • Page 122 reference that if you fail to correct this breach of Conditions within 7 days, we may terminate your Contract with immediate effect. termination of your Contract by Orange Orange reserves the right to terminate your Contract immediately if: you have failed to correct a 4.6.1 breach of Conditions 6.4.2, 6.4.3, 6.4.4 or 6.4.5 within 7 days of...
  • Page 123 after Termination what to do after Termination of your Contract Termination of your Contract is subject to you paying us any money you owe us and us paying you any money we owe you. After termination, it is your responsibility to cancel any direct debits, standing orders, credit card mandates or other authorisations you may have given for periodic payments to be made to us...
  • Page 124 reference penalties for overdue payments If payment is not made within 14 days of its due date, we may charge interest on all sums outstanding at the rate of 2% above the base rate of National Westminster Bank Limited. This interest will be charged on a per annum basis calculated daily.
  • Page 125 sending of any communication which is of an offensive, abusive, indecent, obscene or menacing nature; not cause, nor knowingly allow 6.4.4 others to cause, any nuisance, annoyance or inconvenience, whether to us or to any of our customers, by any means including the use of the Network for persistently sending unsolicited communications...
  • Page 126 reference Line 2 - limitations on usage Suspension of Services If we Suspend Services on Line 1, Services on Line 2 will automatically be Suspended also. text messages It is not possible to send or receive text messages on Line 2. Talk Plan You may not have a higher Price Plan on Line 2 than you have on Line 1.
  • Page 127 Services to your Phone while we investigate further. Following our investigation, we will Connect or reinstate the Services unless we have grounds to terminate. You acknowledge that you will have no claim against us in respect of any delay or Disconnection caused as a result of the operation of this Condition.
  • Page 128 reference pay interest on Deposits. If you owe us money, we may set off Deposits against the amount due to us. If there is a balance left over in such cases, we will remit this to you either by cheque or by crediting your Account.
  • Page 129 Charges are up to date and you pay the current administration charge. The software in the SIM Card and the Phone is either owned by or licensed to Orange which grants you a non-exclusive licence to use it for accessing the Services for the duration of your Contract and not otherwise.
  • Page 130 reference We do, however, reserve the right to vary the terms of this Contract from time to time and to make changes to your Price Plan. We acknowledge that if we do increase the Charges, withdraw Orange Additional Services or introduce new mandatory Charges - or if your contractual rights are affected to your detriment - you may terminate your Contract in accordance with...
  • Page 131 17 assignment of Contract and change of ownership of phone your Contract is personal to you Your Contract is personal to you and 17.1 you may not assign it. However, we may at our discretion allow you to: a) nominate a User other than yourself while you remain primarily liable to us under your Contract.
  • Page 132 reference legal liability up to a maximum of three thousand pounds per claim or a series of related claims for any loss or damage which is: a) direct financial loss. b) direct physical damage to or loss of property resulting from our breach of contract or negligence while providing Services.
  • Page 133 general changes to your Contract Subject to Condition 15.2, your 19.1 Contract may be varied or amended only by the express mutual agreement of both parties. A party seeking to rely on such variation or amendment must produce evidence of the other party's agreement to it.
  • Page 134: Pay As You Go Terms And Conditions

    reference any other way. disputes between you and us You may request that disputes between 19.4 you and us are referred to arbitration under our Code of Practice for Consumer Affairs. We will supply a copy of our Code of Practice for Consumer Affairs to you on request.
  • Page 135 the process we carry out to enable your phone to access the Services. 'Disconnection' and ‘Re-connection' have a corresponding meaning. Literature printed matter providing information on Services published by Orange and distributed with new Phones or in mailings to Customers, whether or not supplied automatically to all Customers.
  • Page 136 reference the temporary discontinuance of Services. User you or another person notified by you to us as authorised to use your Phone. 2 provision of services We will use reasonable efforts to make the Services available to you at all times. The Services are available only within the range of base stations which form the Network.
  • Page 137 do not comply with any of these terms and conditions or if any money owed by you to us, whether in relation to Services or not, remains unpaid. We shall investigate all complaints made whether by or against you and reserve the right to Suspend the Services if a complaint has been made against you pending the results of investigation of the...
  • Page 138 reference Any remaining credit on your pay as you go Voucher will be reinstated if you reconnect. You can reconnect your phone without having credit on your pay as you go Voucher. No cash credits will be given for unused pay as you go Vouchers.
  • Page 139 customers which shall include the use of the Network for the persistent sending of unsolicited communications without reasonable cause; not act in a way, whether 5.1.3 knowingly or otherwise, such that the operation of the Network or any part of the Network will be jeopardised or impaired;...
  • Page 140 reference 7 SIM Card Any SIM Card we supply to you remains our property but it is your responsibility to keep it safe. SIM Cards are easily damaged and should be handled with care. We will replace any SIM Card found to be defective by reason of faulty workmanship or design free of charge but may charge for replacing or renewing...
  • Page 141 of these terms and conditions and, as between you and Orange, are your property. Any insurance or warranty relating to your Phone must be purchased by you separately of these terms and conditions. Any insurance or warranty arranged by us of which you may previously have had the benefit will no longer be valid.
  • Page 142 reference customer literature We update our Customer Literature 11.1 from time to time. You are asked to read your Customer Literature and to keep it until it is superseded. We regard you as having been properly notified of any information if it is either included in a mailing addressed to you or in a text message sent by us to your Phone.
  • Page 143 advantageous as those set out herein. liability Except as provided in this Condition 13, 13.1 neither party shall be liable to the other, whether in contract or tort or otherwise, for any loss or damage which is: not the fault of the other party; 13.1.1 ndirect and/or not reasonably 13.1.2 i...
  • Page 144 reference provisions of your Contract. general Subject to Condition 10 these terms 14.1 and conditions may only be varied or amended only by the express mutual agreement of both parties and the party seeking to rely on such variation or amendment must produce evidence of the other party’s agreement to it.
  • Page 145: Downloadable Games Terms And Conditions

    does not affect our rights under these terms and conditions in any other way. You may request that certain disputes 14.6 between you and us are referred to arbitration under our Code of Practice for Consumer Affairs, except for all disputes concerning the operation of Condition 10 of these terms and conditions which shall always be...
  • Page 146 reference service being supported by the foreign network. 2 cost 2.1 The cost of downloading each Game in its basic form is currently charged at £1.50. For certain games, additional levels or stages may be available for download and these will be charged at 50p per level or stage, any downloading of the Game outside the UK will be subject to additional...
  • Page 147 Orange’s decisions regarding prize winners shall be final and no correspondence will be entered into by Orange. Details of winners will be made available by Orange on written request. You must not enter into any unlawful, inaccurate, vulgar or inappropriate detail at the point of registration for the prizes.
  • Page 148 reference readability of any transmission or other communications. 5.3 Orange reserves the right to amend these Terms and Conditions from time to time. Any alteration or addition to these Terms shall take effect immediately once posted on www.orange.co.uk/games. Any continued use of the Game after such publication means that you will be deemed to have accepted such changes.
  • Page 149: Declaration Of Conformity

    Declaration of conformity suplliers Details LG Electronics LG Electronics Inc. LG Kang-nam Tower 679, Yoksam-dong, Kangnam-gu, Seoul, Korea product details Product Name GSM 900/ GSM 1800 Dual Band Terminal Equipment Model Name C1100 Trade Name reference applicable standards details R&TTE Directive 1999/5/EC...
  • Page 150 I hereby declare under our sole reponsibility that the product mentioned above to which this declaration relates complies wuth the above mentioned standards and Directives LG Electronics Inc. Amsterdam office Veluwezoom 15, 1327 AE Almere, The Netherlands Tel: +31 -36-547-8940 Email: seokim@lge.com...
  • Page 151 reference...
  • Page 152 index Alarm clock Answer Phone see Orange Answer Phone Answer a call Appointments Automatic redial Add an entry to your phonebook Alert tones Abroad Busy a call Barring calls Bookmarks Calculator Calendar Calls answering barring length make a mute timings waiting Caller id Care...
  • Page 153 Download applications Dialling fixed divert a call Directory Enquiries see Orange Directory Enquiries Dialled numbers Emergency calls Favourites Fax and data see Orange Answer Fax Fixed dialling Fun and games Games GPRS Group text messaging Information menu see Orange Plus International services pay monthly customers pay as you go customers...
  • Page 154 index Memory phonebook Memory mate Menu Message alert Missed calls Mute Orange Answer Fax Orange Answer Phone Answer Phone Call Return Answer Phone PIN checking from any other phone messages personal greeting shortcuts Orange Care Orange Directory Enquiries Orange Email Orange Internet Orange Text Media services Orange Plus...
  • Page 155 Received calls Received messages Redialling Review your calls Ring tone Safety Security codes Settings clock sound SIM Card backup SIM Card PIN see text messages Standard text input Store a name and number Sound settings Swap between calls Symbols on your display Taking a second call Text entry Text Media...
  • Page 156 index Unit converter Vibrating alert Voice Media see Orange 177 Volume Voice recorder Wap games Writing text...
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