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Exchange and Return Period
Exchanges and returns due to simple remorse must be made within
2 weeks from the date of installation, and the round-trip shipping
cost (the amount varies depending on the region) and the refund of
the installation fee will be charged.
If there is a defect that requires major repair when installing the
product, it is a principle to exchange the product within 2 weeks free
of charge.
Non - exchange and refund policy
As the product is an assembled electronic product, it cannot be
exchanged or refunded for the following reasons:
1. If a product defect is caused by consumer carelessness, or the
product value has decreased significantly due to the use of the
product
2. An exchange or refund due to simple remorse 2 weeks after
product installation
3. An exchange or refund due to differences in height or massage
intensity that varies by person, not due to product defects
4. If there is not a defect that requires major repair when installing
the product
* Reasons for shipping charges: In the case of a return due to simple remorse
before opening the box, the customer will be
charged the round-trip logistics cost. (Non-
returnable when the product is opened)
CGMEMCG-2101
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