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TROUBLESHOOTING
SELF-TEST:
C
is equipped with a Self-Test to regularly verify in the background that all sensors are working properly.
OMPASS®
The unit automatically runs diagnostic scans approx. every 10 minutes and if any abnormality is detected,
C
will respond by locking out all user input and the corner LEDs will flash RED and YELLOW. If these
OMPASS®
LEDs keep flashing RED and YELLOW, stop using C
test the visual and audible alert systems, so these should still be tested by user before each use.
WARNING:
TROUBLESHOOTING:
If your C
appears to be unresponsive (e.g. the center GREEN LED is not flashing), it may have gone into
OMPASS®
sleep mode. Move the unit several inches to see if the corner LEDs light ORANGE before the center LED
resumes its normal flashing. If C
1. Try charging on any micro USB power source for at least 90 minutes, OR
2. Reset by pressing and holding the button for 8-10 seconds until LEDs display start-up animation,
OR
3. If C
continues to malfunction or provides the RED/YELLOW "self-test" error warning
OMPASS®
after you have attempted charging and/or resetting, stop using immediately and contact Safeguard
for service:
If you have attempted all troubleshooting measures and C
STOP using immediately. To resolve the issue, please fill out an RMA form at:
sales@safeguardequipment.com
OMPASS®
DO NOT use COMPASS® if these lights are on or flashing.
remains unresponsive, you should:
OMPASS®
safeguardequipment.com/return
or call
208-773-9263
208-773-9263
and contact customer service. Self-test does not
continues to malfunction,
OMPASS®
9
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