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Trouble Shooting Guide
TOP RAILS FAIL TO LOCK INTO AN UPRIGHT POSITION :
Before top rails can be locked, the center floor hub must be pulled up as high as the 4
corners. If needed, pull up on the center floor hub release strap. If necessary, pull the
release strap up with one hand and lock rails one at a time. If you are still unable to
lock the top rails, call Chicco Customer Service (pg. 45).
THE FLOOR JOINTS DO NOT FLATTEN:
Turn playard upside down and make sure joints are free from foreign objects.
TOP RAILS DO NOT UNLOCK TO FOLD:
Lift top rail first, then squeeze to release. Before top rails can be unlocked, the center
floor hub must be pulled up. If needed pull up on the center floor hub release strap
as high as the 4 corners.
FLOOR JOINTS DO NOT UNLOCK:
Pull up on the center floor hub release strap to unlock floor joints.
FOLDED PLAYARD DOES NOT FIT INTO MATTRESS PAD:
Pull up on the center floor hub release strap and gather playard legs towards the
center to make the playard more compact. If necessary, shift playard lower on pad
or turn slightly and try again.
BASSINET DOES NOT FIT ONTO PLAYARD:
Playard top rails must be fully upright and locked. Playard floor must be flat.
LULLABY ZIP MOBILE DOES NOT FIT INTO CORNER SLOT:
Make sure fabric is not covering the slot in the bassinet corner. The mobile will fit
onto any of the corners - Try another corner.
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