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RHEEM GAS DOMESTIC MAINS PRESSURE WATER HEATER
WARRANTY - AUSTRALIA AND NEW ZEALAND ONLY
GAS WATER HEATER – STELLAR 850 SERIES 330, 360 MODELS
1.1
This warranty is given in Australia by Rheem Australia Pty Limited ABN 21 098
823 511 of 1 Alan Street, Rydalmere New South Wales, and in New Zealand
by Rheem New Zealand Limited of 475 Rosebank Road Avondale Auckland
1026.
1.2
Rheem offer a trained and qualified national service network who will repair or
replace components at the address of the water heater subject to the terms of
the Rheem warranty. Rheem Service, in addition can provide preventative
maintenance and advice on the operation of your water heater. The Rheem
Service contact number in Australia is 131031, with Contact Centre personnel
available 24 hours, 7 days a week to take your call and if necessary to arrange
a service call for during normal working hours Monday to Friday (hours subject
to change) or in New Zealand on 0800 657 335.
1.3
For details about this warranty, you can contact us in Australia on 131031 or
by email at
New Zealand on 0800 657 335 or by email at
(not for service bookings).
1.4
The terms of this warranty and what is covered by it are set out in sections 2
and 3 and apply to water heaters manufactured after 23rd April 2018.
1.5
If a subsequent version of this warranty is published, the terms of that warranty
and what is covered by it will apply to water heaters manufactured after the
date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1
Rheem may reject a claim under this warranty in its sole discretion if:
a) You do not arrange for a major service to be conducted on your water
heater in the fifth year after installation, in accordance with Rheem's
recommendation in the Owner's Guide and Installation Instructions; and
b) The fault giving rise to the warranty claim would have been detected and
rectified during that major service.
The decision of whether to repair or replace a faulty component is at Rheem's
2.2
sole discretion.
2.3
If you require a call out and we find that the fault is not covered by the Rheem
warranty, you are responsible for our standard call out charge. If you wish to
have the relevant component repaired or replaced by Rheem, that service will
be at your cost.
1. THE RHEEM WARRANTY – GENERAL
warrantyenquiry@rheem.com.au
(not for service bookings), or in
rheemnzsales@rheem.co.nz
4
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