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Fix a problem : Bluetooth, Wi-Fi, USB issues
Hotspot problems
If you can't connect a computer or tablet to your phone's Wi-Fi hotspot:
1.
The cellular network for your phone may not be in range. Check the signal icon in your status bar to
ensure you have strong connection. If not, try these
2.
Re-enter the password on the device to match the
that the encryption type and security settings match on the device and your phone.
3.
Disconnect and then reconnect:
a.
Turn off the connection from your device.
b.
Turn off the phone's hotspot.
c.
Restart your device.
d.
Wait for 1 minute, then turn on and
e.
Reconnect the device.
If you've connected a computer or tablet but can't access certain web sites:
1.
Power cycle your computer or tablet.
2.
Make sure the browser version is up to date.
Can't transfer files or connect to computer
If you're having problems using a
troubleshooting steps.
Check your computer
Windows computer
1.
Check your computer's settings to make sure that Windows automatically detects new hardware.
2.
Restart your computer.
Mac computer
•
Check that your computer is running Mac OS X 10.5 and up.
•
Check that your computer has
•
Restart your computer.
Check your phone
1.
Check if a
software update
2.
Hold down your phone's Power button for 5-7 seconds, or up to 30 seconds.
Check your USB connection
1.
Try a different USB cable. Not all USB cables can transfer files.
2.
To test the USB port on your phone, connect your phone to a different computer.
enable
the hotspot on your phone.
USB connection
to connect your phone to your computer, try these
Android File Transfer
is available for your phone.
troubleshooting
steps.
hotspot password
set up on your phone. Make sure
installed and open.
199
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