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Fix issues : Bluetooth, Wi-Fi, USB issues
Can't transfer files or connect to computer
If you're having problems using a
troubleshooting steps.
Check your computer
Windows computer
1.
Check your computer's settings to make sure that Windows automatically detects new hardware.
2.
Restart your computer.
Mac computer
•
Check that your computer is running Mac OS X 10.5 and up.
•
Check that your computer has
•
Restart your computer.
Check your phone
1.
Check if a
software update
2.
Hold down your phone's Power button for 5-7 seconds, or up to 30 seconds.
Check your USB connection
1.
Try a different USB cable. Not all USB cables can transfer files.
2.
To test the USB port on your phone, connect your phone to a different computer.
3.
To test the USB port on your computer, connect a different device to your computer.
USB connection
to connect your phone to your computer, try these
Android File Transfer
is available for your phone.
installed and open.
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