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Calls, contacts, voicemail : Phone calls
Make Wi-Fi call
1.
Make sure that:
•
Wi-Fi calling
•
You're
connected
2.
Make
the call as usual.
Depending on your carrier, you'll see a Wi-Fi calling icon in the status bar, start and end call buttons, or the active
call status indicator when your call is over a Wi-Fi network.
If you're not connected to Wi-Fi, calls use your carrier's mobile network.
If Wi-Fi calling isn't working
If you're outside your carrier's network and want to use Wi-Fi calling instead of roaming on another carrier's
network:
1.
Go to
Settings
> Network & internet > Mobile network.
2.
Touch Advanced > Wi-Fi calling.
3.
If your phone has dual SIMs, touch the SIM set up for Wi-Fi calling.
4.
Touch When Roaming and choose Prefer Wi-Fi.
Other reasons why Wi-Fi calling may not work:
•
If you're in
airplane
•
When traveling internationally, some carriers require turning on Wi-Fi calling before leaving your home country.
•
Some countries don't allow Wi-Fi calling, and some carriers restrict Wi-Fi calling to and from certain countries.
See your carrier for details.
•
Some carriers require you to set up an emergency 911 address to enable Wi-Fi calling.
Calling 911 with Wi-Fi calling
Calls to 911 are made over Wi-Fi only if the cellular network is unavailable.
Your phone is associated with an emergency address used by emergency responders when you make a call to 911
over Wi-Fi in the US. It's important to change this address when you change locations.
911 calls made over Wi-Fi may be delayed or unsuccessful if:
•
The 911 system doesn't recognize the address
•
You're experiencing a power outage
•
Your Wi-Fi connection isn't working
To update your emergency address:
1.
Go to
Settings
> Advanced Calling.
2.
Touch Wi-Fi calling > Update current emergency address.
Important: When you call 911, always tell the operator your location.
is on.
to a Wi-Fi network.
mode, a Wi-Fi call will drop when you lose your Wi-Fi connection.
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