Table of Contents
Advertisement
Warranty Information
Eastern Acoustic works (EAW) warrants its products for these periods starting from the date of delivery to the
owner from an authorized dealer or authorized EAW distributor. Loudspeakers 6 years; Weather Protected
(WP) Loudspeakers 5 years; Active Electronics 2 years; Accessories 2 years.
WHAT IS COVERED:
During the applicable warranty period, EAW warrants the product against defects in workmanship and
materials and against malfunctions. EAW will remedy all such defects and malfunctions without charge for
parts or labor if the warranty applies. Final determination of warranty coverage lies solely with EAW.
WHAT IS NOT COVERED:
1. This warranty does not extend to damage or malfunctions resulting from, but not limited to, shipment,
improper installation, misuse, neglect, abuse, normal wear, accident, or to any product on which the serial
number has been modified or removed.
2. Exterior defects in or damage to the exterior appearance are specifically excluded from this warranty.
3. EAW shall not be liable for incidental or consequential damages resulting from the use of this product.
4. Repairs and/or modifications by other than EAW or an authorized EAW distributor automatically void this
warranty.
OBTAINING WARRANTY SERVICE:
1. Obtain a factory Return Authorization (RA) number (required) by contacting the EAW Service Department.
2. Write the RA number so it is prominently displayed on the outside of the shipping carton. Any products
received without an assigned RA number that is clearly visible upon arrival at the factory will be refused.
3. Enclose a proof of the original delivery date or a copy of the original sales receipt.
4. Enclose a description of the suspected defect or malfunction and the conditions, if any, which caused the
problem.
5. Return the product to EAW or to an authorized EAW distributor.
WARRANTY SHIPPING:
1. You are responsible for prepaying shipping costs F.O.B. EAW, Whitinsville or to an authorized EAW
distributor.
2. Shipping products must be properly packaged. Where possible, use the original shipping carton and
packing materials. If the original shipping carton cannot be used, contact EAW to send you a new carton, for
which there will be a small charge.
3. EAW will not be responsible for damage resulting from inadequate packing. Any units received damaged
due to improper packaging will be deemed out of warranty.
4. If the product is found to be under warranty, EAW will prepay return shipping costs for standard, ground
transportation. If you need expedited shipping, you will be charged for this.
YOUR WARRANTY RIGHTS:
This warranty is exclusive, and no other warranty is expressed or implied. You have specific legal rights under
this warranty. You may have additional rights that are specific to your region. Additionally, the applicability of
certain provisions or this warranty may vary for your region. In no event shall this warranty affect your
statutory rights. Contact EAW, your local EAW distributor, or EAW dealer for any additional information.
26
Advertisement
Table of Contents
