Sony h.ear on 3 Wireless NC Help Manual
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Sony h.ear on 3 Wireless NC Help Manual

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Help Guide
Wireless Noise Canceling Stereo Headset
h.ear on 3 Wireless NC (WH-H910N)
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Folding the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
1

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Summary of Contents for Sony h.ear on 3 Wireless NC

  • Page 1 3 Wireless NC (WH-H910N) Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...

  • Page 2: Making Connections

    Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...

  • Page 3: Making Phone Calls

    Multipoint connection Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Connecting the headset to 2 Android smartphones (multipoint connection) Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Disconnecting Bluetooth connection (after use) Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection...

  • Page 4: Troubleshooting

    Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with “Sony | Headphones Connect” app Installing “Sony | Headphones Connect” app Important information Precautions License notice Trademarks Customer support websites...
  • Page 5 The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-007-092-11(3) Copyright 2019 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
  • Page 7 In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 8: Checking The Package Contents

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer.
  • Page 9 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Folding the headset Fold one unit towards the headband, then fold the other in the same way. You can fold the headset from either the right side or left side.

  • Page 10: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Location and function of parts (left) mark Tactile dot There is a tactile dot on the left unit. Slider Slide to adjust the length of the headband.
  • Page 11 Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied USB Type-C cable to charge the headset. Related Topic About the indicator Checking the remaining battery charge 5-007-092-11(3) Copyright 2019 Sony Corporation...

  • Page 12: Bluetooth Function

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off...
  • Page 13 The indicator turns off automatically after a certain amount of time. When the remaining battery charge becomes low, the indicator (red) starts flashing. Updating software - - (repeatedly flashes slowly in blue) Initialization completed (flashes 4 times in blue) For details, see “Initializing the headset to restore factory settings”. 5-007-092-11(3) Copyright 2019 Sony Corporation...

  • Page 14: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet.
  • Page 15 If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).

  • Page 16: Bluetooth Connection

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE HX Noise canceling function/Ambient Sound Mode Available operating time LDAC™...

  • Page 17: Standby Time

    Max. 30 hours Max. 40 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 18: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When the (power) button is pressed while the headset power is on, a voice guidance indicating the remaining battery charge can be heard.
  • Page 19 You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone, iPod touch, or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly.

  • Page 20: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 21 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Related Topic Turning on the headset What you can do with “Sony | Headphones Connect” app...
  • Page 22 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetooth function.
  • Page 23 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 24: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 25 Touch [WH-H910N (h.ear)]. If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired Android smartphone”.
  • Page 26 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 27 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds.
  • Page 28 As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 29 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection.
  • Page 30 Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) Listening to music from a device via Bluetooth connection 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 31 “Power off”, the indicator (blue) turns off, and the headset powers off. The time when the power turns off can be changed in the “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect”...
  • Page 32 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Switching the device by one-touch (NFC) If you touch an NFC-compatible smartphone to the headset while the headset is connected to another Bluetooth device, the connection switches to the smartphone (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth-compatible mobile phone.

  • Page 33: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 34 Touch [WH-H910N (h.ear)]. If Passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired iPhone ”.
  • Page 35 Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 36 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds.
  • Page 37 As for the operations on your iPhone, refer to the operating instructions supplied with the iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(3) Copyright 2019 Sony Corporation...

  • Page 38: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 39 Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH-H910N (h.ear)]. Click [Pair]. If Passkey (*) input is required, input “0000”.
  • Page 40 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 41 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 42 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of [PC Settings]. Select [Bluetooth]. Select [WH-H910N (h.ear)], then select [Pair].
  • Page 43 If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 8.1)”.
  • Page 44 5-007-092-11(3) Copyright 2019 Sony Corporation...

  • Page 45: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 46 Select [WH-H910N (h.ear)], then click [Next]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 7)”.
  • Page 47 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 48 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 49 Register the headset using the computer. Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. Select [WH-H910N (h.ear)] from the [Bluetooth] screen and click [Connect]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other.
  • Page 50 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 51 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 52 Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 53 For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 54 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 55 Right-click [WH-H910N (h.ear)]. If [WH-H910N (h.ear)] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 56 The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-H910N (h.ear)], [LE_WH-H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear)] is displayed, select [WH-H910N (h.ear)];...
  • Page 57 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 58 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 59 For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 60 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 61 Click [WH-H910N (h.ear)] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”. Click the speaker icon in the upper right part of the screen and select [WH-H910N (h.ear)]. Now you are ready to enjoy music playback on your computer.
  • Page 62 For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 63 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with other Bluetooth devices The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 64 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-092-11(3) Copyright 2019 Sony Corporation...

  • Page 65: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired Bluetooth device Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 66 Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 67 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for talking (HFP/HSP connection).
  • Page 68 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously.
  • Page 69 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with “Media audio” (A2DP). Related Topic Checking the remaining battery charge 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 70 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously.
  • Page 71 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with “Media audio” (A2DP). Related Topic Checking the remaining battery charge 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 72 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Disconnecting Bluetooth connection (after use) Unlock the screen of the Bluetooth device if it is locked. Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device.
  • Page 73 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and with the headset turned on.
  • Page 74 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 75 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the device from your headset via Bluetooth connection.
  • Page 76 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 77 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 78 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all even when the operations described above are performed. 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 79 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Disconnecting Bluetooth connection (after use) Unlock the screen of the Bluetooth device if it is locked. Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device.
  • Page 80 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard.

  • Page 81: Using The Noise Canceling Function

    When you use the headset as ordinary headphones, turn off the headset and use the supplied headphone cable. You can also change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app.
  • Page 82 “Sony | Headphones Connect” app. Related Topic About the voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with “Sony | Headphones Connect” app 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 83 If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. Ambient Sound Mode settings changed with the “Sony | Headphones Connect” app are stored in the headset. You can enjoy music with the stored settings of the Ambient Sound Mode even when the headset is connected to other devices which do not...
  • Page 84 Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
  • Page 85 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc.
  • Page 86 Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 87 The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality (default).

  • Page 88: Supported Codecs

    AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection.
  • Page 89 High-Resolution Audio and reproduces the clear, high-range sound that is often lost. The DSEE HX function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via Bluetooth connection.

  • Page 90: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection.
  • Page 91 If no ring tone is heard via the headset The headset may not be connected with the smartphone or mobile phone over HFP or HSP. Check the connection status on the smartphone or mobile phone. If playback does not pause automatically, operate the headset to pause playback. Adjust the volume using the touch sensor control panel.
  • Page 92 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-007-092-11(3) Copyright 2019 Sony Corporation...

  • Page 93: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection.
  • Page 94 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 95 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 96 Related Topic Receiving a call Making a call 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 97 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Disconnecting Bluetooth connection (after use) Unlock the screen of the Bluetooth device if it is locked. Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device.
  • Page 98 Smartphones installed with Android 5.0 or later (The latest version of Google app is required.) Open the “Sony | Headphones Connect” app and set the C (custom) button as the Google Assistant button. When using the Google Assistant for the first time, open the Google Assistant app and tap the [Finish headphones setup] button on the Conversation View, and follow the on-screen instructions to complete initial settings for the Google Assistant.
  • Page 99 If the C (custom) button is set as the Google Assistant button in step 1, the Amazon Alexa function cannot be operated from the headset. The Google Assistant may not be used in some countries, regions, or languages. 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 100 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Using Amazon Alexa By using the Amazon Alexa app installed in your smartphone, you can speak to the headset’s microphone to operate the smartphone or perform the search.
  • Page 101 From [AVAILABLE DEVICES] on the [Select your device] screen, select [WH-H910N (h.ear)] or [LE_WH-H910N (h.ear)]. If you cannot find [WH-H910N (h.ear)] or [LE_WH-H910N (h.ear)] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection.
  • Page 102 On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the C (custom) button on the headset is set as the Amazon Alexa button. Press the C (custom) button to use Amazon Alexa. A: Microphone Press to input a voice command. Example: “What is the weather”...
  • Page 103 When you set up the headset to Amazon Alexa, the C (custom) button will be automatically configured for Amazon Alexa. You can restore the button back to original function by changing it with the “Sony | Headphones Connect” app. Similarly, you can reconfigure back to Amazon Alexa if you have previously connected to Amazon Alexa, but have changed to other function.
  • Page 104 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone.
  • Page 105 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-007-092-11(3) Copyright 2019 Sony Corporation...

  • Page 106: Using The Voice Assist Function (Siri)

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on.
  • Page 107 In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. Siri does not work when connected to a device not compatible with the voice assist function. 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 108 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing “Sony | Headphones Connect”...
  • Page 109 3 Wireless NC (WH-H910N) Installing “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.

  • Page 110: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 111 The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.

  • Page 112: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 113 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and its subsidiaries is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.

  • Page 114: Customer Support Websites

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support...

  • Page 115: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 116 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
  • Page 117 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.

  • Page 118: Charging Time Is Too Long

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable.
  • Page 119 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The headset cannot be charged even if connecting the headset to a computer. Check that the supplied USB Type-C cable is properly connected to the USB port of the computer.
  • Page 120 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands-free Profile), and Android smartphone (OS 8.1 or later) can display the remaining battery charge.
  • Page 121 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.

  • Page 122: Low Sound Level

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 123 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from a microwave oven, wireless LAN device, etc.
  • Page 124 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Sound skips frequently. Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.
  • Page 125 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The noise canceling effect is not sufficient. Make sure that the noise canceling function is turned on. Adjust the headset into a comfortable position. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices.

  • Page 126: Pairing Cannot Be Done

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset.
  • Page 127 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) One-touch connection (NFC) does not work. Keep the smartphone close to the N-mark on the headset until the smartphone responds. If it still does not respond, slowly move the smartphone around in different directions.
  • Page 128 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on.

  • Page 129: Distorted Sound

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-007-092-11(3) Copyright 2019 Sony Corporation...
  • Page 130 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The Bluetooth wireless communication range is short, or the sound skips. Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”.
  • Page 131 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The headset does not operate properly. Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.
  • Page 132 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low.
  • Page 133 Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Low voice from callers Turn up the volume of the headset and the connected device. 5-007-092-11(3) Copyright 2019 Sony Corporation...

  • Page 134: Resetting The Headset

    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, press both the (power) button and the C (custom) button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
  • Page 135 In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note If you have updated the software after purchasing the headset, even if you initialize the headset, the software is retained updated.

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