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Warranty
What does a Dimplex Warranty cover?
Dimplex products deliver reliable service for normal, household use in domestic settings. All Dimplex products are individually
tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective due to faulty
materials or workmanship within the Warranty Period, this Dimplex Warranty will cover repair or - at the discretion of Dimplex
– replacement with a functionally equivalent Dimplex product.
Your product is under warranty for 1 year from the date of purchase or the date of delivery of the product, if later. The 1 year
warranty is extended for an additional 2 years when you register the product with Dimplex, within 28 days of purchase. If
you do not register the product with Dimplex within 28 days, your product will remain warrantied for 1 year only. To validate
your extended warranty register with us online at: http://register.dimplex.co.uk. N.B. Each qualifying product needs to be
registered with Dimplex individually. Please note that the extended warranty is only available in the UK and Ireland.
The Dimplex Warranty is conditional upon you providing the original purchase receipt as proof of purchase. Please therefore
retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on +44 [0]344 879 3588 or visit https://
www.dimplex.co.uk/support. For ROI please email serviceireland@glendimplex.com or call +353(0)1 842 4833. We will
need details of your Dimplex product and a description of the fault which has occurred. Once we receive your information
and proof of purchase we will contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Warranty there may be a charge to repair your product. However, we
will contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Dimplex Warranty?
The Dimplex Warranty does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the Warranty Period.
Normal wear and tear including parts that might wear out over time or consumables, such as filters.
Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment or property.
Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for example, transit,
weather, electrical outages or power surges).
Fault or damage to your Dimplex product which is:
•
Not due to faulty materials or workmanship or which is due to circumstances outside Dimplex's control.
•
Caused by use of your Dimplex product for anything other than normal domestic household purposes in the country
where it was purchased.
•
Caused by any misuse, abuse or negligent use of the Dimplex product, including but not limited to any failure to use it
in accordance with the Operating Instructions supplied with the product.
•
Caused by any failure to assemble, install clean and maintain your Dimplex product in accordance with the Operating
Instructions supplied with the product unless this was carried out by Dimplex or its authorised dealers.
•
Caused by repairs or alterations to your Dimplex product not carried out by Dimplex service personnel or its authorised
dealer(s).
•
Caused by use of any consumables or spare parts for your Dimplex product which are not Dimplex -specified.
Terms and Conditions
The Dimplex Warranty is valid for 1 calendar year, plus 2 if registered, from the date of purchase of your Dimplex product
from a recognised retailer in the country of purchase and use, or the date of delivery of the product if later, always provided
the original receipt has been retained and is produced as proof of purchase.
You must provide to Dimplex or its authorised agents on request the original receipt as proof of purchase and - if required
by Dimplex - proof of delivery. If you are unable to provide this documentation, you will be required to pay for any repair
work required.
Any repair work under the Dimplex Warranty will be carried out by Dimplex or its authorised dealer(s) and any parts that
are replaced will become the property of Dimplex. Any repairs performed under the Dimplex Warranty will not extend the
Warranty Period.
Any replacement of your Dimplex product by Dimplex during the Warranty Period will start the 3 year Warranty Period afresh
from the date of delivery of the replacement Dimplex product to you. (*Please keep original online warranty registration email
and sales receipt for your original purchase as proof of the additional 2 years, in case of the unlikely event you experience
an issue).
The Dimplex Warranty does not entitle you to recovery of any indirect or consequential loss or damage including but not
limited to loss or damage to any other property.
The Dimplex Warranty is in addition to your statutory rights as a consumer and your statutory rights are not affected by this
Dimplex Warranty.
Contact Dimplex
A brand of the GDC Group Limited, trading as Glen Dimplex Heating & Ventilation
If you have any questions about what the Dimplex Warranty covers and does not cover or how to claim under the Dimplex Warranty, please contact us:
GDHV, Grange Drive, Hedge End, Southampton SO30 2DF
Telephone: 0344 879 3588
Email: customer.services@glendimplex.com
Visit: www.dimplex.co.uk
[c] GDC Group Limited.
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of GDC Group Limited.
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