Wwan - HP ZBook 14U G5 Maintenance And Service Manual

Items
The sections below are intended for authorized service providers/technicians.

WWAN

Items
Symptom
Unable to find networks/service
The sections below are intended for authorized service providers/technicians.
132 Chapter 8 Troubleshooting guide
Procedures
In the example to the left, U-APSD support (Unscheduled Automatic Power
Save Delivery) is changed to Disabled to resolve an incompatible access
point. If disabling U-APSD improves the throughput issue, check with the
access point provider for updated firmware that resolves the issue.
11. Test with verified working operating system or perform operating system
recovery to verify that the issue is not caused by customized settings.
12. Test with a verified working wireless module.
1. Verify that the wireless module and its antenna cables are fully inserted
and in good condition (see WLAN module removal and replacement
section). Reseat wireless module and antenna connection.
2. Verify module antenna cable connection are not loose.
3. Verify antenna cables are properly connected to the MAIN and AUX
terminals (see WLAN module removal and replacement section).
Procedures
Possible causes
Network source, cable, connection, driver, settings.
Troubleshooting steps
1. Update to the latest driver and utility.
2. Check with network service provider for signal coverage.
3. Make sure signal strength is good.
4. Make sure your service is active.
● Verify module and antenna cable connections are not loose.
Verify antenna cables are properly connected to the correct terminals. For example, the
●
antenna cable labeled "1" connects to the "Main" terminal labeled "1". The antenna cable
labeled "2" connects to the "Aux" terminal labeled "2".