Sure Start Has Identified A Problem (Manual Recovery Policy Set); Post Error Messages And User Actions - HP ZBook 14U G5 Maintenance And Service Manual

Sure Start has identified a problem (Manual Recovery Policy Set)

This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure
Start will normally repair this type of issue; however, on this computer HP Sure Start has been configured to
operate in manual mode key sequence. To proceed with the repair, press and hold the following keys:
+<UP arrow>+<DOWN
policy to automatic. If this error reoccurs, a service event is required to identify the source of the error and
take appropriate corrective action.
NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an "Off" or "Hibernated" state, lights associated with the
num lock keys will both blink eight times followed by a pause, then continue in a repeating pattern.

POST Error Messages and User Actions

Test description
Product
information
Startup test
Startup test
Startup test
Startup test
Startup test
Run-in test
Run-in test
Run-in test
Run-in test
Run-in test
arrow>. To avoid the need for this manual recovery step, set the HP Sure Start recovery
Failure descriptions Error code
Invalid value 00A
Memory module 200
Hard Disk 1 SMART 301
Hard Disk 2 SMART 302
Hard Disk 1 Quick 303
Hard Disk 2 Quick 304
Memory module 200
Hard Disk 1 SMART 301
Hard Disk 2 SMART 302
Hard Disk 1 Quick 303
Hard Disk 2 Quick 304
Possible user actions
Contact support for assistance.
Attempt to reseat the memory module and then repeat the test.
See http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/
action.process/public/kb/docDisplay/?
javax.portlet.action=true&spf_p.tpst=kbDocDisplay&javax.portlet.begCac
heTok=com.vignette.cachetoken&spf_p.prp_kbDocDisplay=wsrp-
interactionState%3DdocId%253Demr_na-c01443371%257CdocLocale
%253Den_US%257CcalledBy
%253D&javax.portlet.endCacheTok=com.vignette.cachetokenfor details
on troubleshooting issues related to the memory module.
If the memory module still fails, contact support.
Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
The hard drive may have failed. Contact support for assistance.
The hard drive may have failed. Contact support for assistance.
The hard drive may have failed. Contact support for assistance.
Attempt to reseat the memory module and then repeat the test.
See http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/
action.process/public/kb/docDisplay/?
javax.portlet.action=true&spf_p.tpst=kbDocDisplay&javax.portlet.begCac
heTok=com.vignette.cachetoken&spf_p.prp_kbDocDisplay=wsrp-
interactionState%3DdocId%253Demr_na-c01443371%257CdocLocale
%253Den_US%257CcalledBy
%253D&javax.portlet.endCacheTok=com.vignette.cachetoken
on troubleshooting issues related to the memory module.
If the memory module still fails, contact support.
Attempt to reseat the hard drive and repeat the test.
The hard drive may have failed. Contact support for assistance.
The hard drive may have failed. Contact support for assistance.
The hard drive may have failed. Contact support for assistance.
The hard drive may have failed. Contact support for assistance.
<ESC>
caps lock and
for details
Additional information 149