Mercury 60 Operation, Maintenance & Installation Manual page 87

OWNER SERVICE ASSISTANCE
REPLACEMENT SERVICE PARTS
Avoid fire or explosion hazard. Electrical, ignition, and fuel system
components on Mercury Marine products comply with federal and
international standards to minimize risk of fire or explosion. Do not use
replacement electrical or fuel system components that do not comply with
these standards. When servicing the electrical and fuel systems, properly
install and tighten all components.
Marine engines are expected to operate at or near full throttle for most of their
lives. They are also expected to operate in both fresh and saltwater
environments. These conditions require numerous special parts.
PARTS AND ACCESSORIES INQUIRIES
Direct any inquiries concerning Quicksilver replacement parts and accessories
to your local authorized dealer. The dealer has the necessary information to
order parts and accessories for you if they are not in stock. Only authorized
dealers can purchase genuine Quicksilver parts and accessories from the
factory. Mercury Marine does not sell to unauthorized dealers or retail
customers. When inquiring about parts and accessories, the dealer requires the
engine model and serial numbers to order the correct parts.
RESOLVING A PROBLEM
Satisfaction with your Mercury product is important to your dealer and to us. If
you ever have a problem, question or concern about your power package,
contact your dealer or any authorized Mercury dealership. If you need
additional assistance:
1. Talk with the dealership's sales manager or service manager. Contact the
owner of the dealership if the sales manager and service manager have
been unable to resolve the problem.
2. If your question, concern, or problem cannot be resolved by your
dealership, please contact the Mercury Marine Service Office for
assistance. Mercury Marine will work with you and your dealership to
resolve all problems.
The following information will be needed by the Customer Service:
• Your name and address
• Your daytime telephone number
• The model and serial numbers of your power package
• The name and address of your dealership
• The nature of the problem
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