NETGEAR Orbi RBR50 User Manual page 140

If you do not receive replies, check the following:
• Check to see that the IP address of your router is listed as the default gateway for
your computer. If DHCP assigns the IP configuration of your computers, this
information is not visible in your computer Network Control Panel. Verify that the IP
address of the router is listed as the default gateway.
• Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote
device.
• Check to see that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your computer, enter that host name as the
account name on the Internet Setup page.
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of
your broadband modem. Some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If your ISP does this, configure your router
to "clone" or "spoof" the MAC address from the authorized computer.
Troubleshooting
Orbi WiFi System
140 User Manual