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CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
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MANUAL For details on the commands, refer to the manual with code 77200000000400...
1 INTRODUCTION 1.1 Document structure This document includes the following chapters: 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 ...
2 DESCRIPTION 2.1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service.
2.2 Device components External view 1. Paper compartment 2. Paper out (Printer) 3. Stacker 4. Opening lever (Printer) 5. Paper in (Scanner) 6. Opening key (Scanner) 7. Status LED 8. FEED key 9. ON/OFF key 10. Paper out (Scanner) 11. USB port 12.
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Internal view 1. Sensor for paper detection in the printer unit 2. Sensor for cover open in the printer unit 3. Sensor for scanner unit open 4. Sensor for paper detection in the scanner unit 5. Sensor for synchronization in the scanner unit 6.
2.4 Key functions: power up POWER UP ON/OFF ON/OFF Hold Fast Hold down push down printing printing SETUP report FONT TEST ON/OFF ON/OFF ON/OFF Fast Fast Fast push push push enter the SETUP MODE print the SETUP report enter the SETUP MODE for the printer parameters with Ethernet parameters for the printer clock...
2.6 Status messages The Status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION PRINTER OFF GREEN PRINTER ON: NO ERROR RECEIVE DATA RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR) GREEN COMMUNICATION...
3 INSTALLATION 3.1 Connections The following igure shows the possible connections for the device. RS232 VIn 24Vdc ETHERNET ETHERNET CrossOver standard standard cable cable (pin-to-pin) Power Supply cable (included) Cash drawer Power supply di rete ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. NOTE: If RS232 and USB connectors are inserted, communication port is USB.
3.2 Pinout POWER SUPPLY Tripolar female connector 1 +24 Vdc 2 GND 3 GND 4 Frame GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Tripolar male connector n.c. +24 V Power supply cable USB INTERFACE Female USB type B connector 1 USB0-VBUS (in) 2 D0 -...
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ETHERNET INTERFACE Female RJ45 connector 1 RX+ 2 RX- 3 TX+ 4 n.c 5 n.c 6 TX- 7 n.c 8 n.c NOTES: The functionality of two LED are speciied in the following table: FUNCTION The LED light (yellow color) on when a connection is active and lashes when occurs a data re- LED-LNK ception or transmission LED-LAN The LED light (green color) on when occurs a 100Mbit connection and off when occurs a 10Mbit connection The printer automatically recognizes the type of connection (cross or pin-to-pin).
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RS232 SERIAL INTERFACE RJ45 female connector 1 RTS When “1”, printer is ready to receive data 2 n.c. 3 DTR When “1”, printer is fed 4 GND 5 n.c. 6 RX During reception, takes the values “0” and “1” depending on data. 7 TX During transmission, takes the values “0”...
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DRAWER CONNECTOR Female RJ12 connector 1 GND 2 SOL1 (out) Drawer 1 command (open collector) 3 CASS (in) Drawer status 4 +24 Vdc 5 n.c. 6 GND NOTES: The solenoid of the drawer 1 must be connected from Pin 2 to Pin 4 on the drawer connector PIN 4 PIN 2 DRAWER 1...
3.3 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) From the START menu, press Run and type-in the path where the SW Windows Driver for Windows 7 (32/64bit) was saved on your PC, then click OK.
4 OPERATION 4.1 Opening the device Printer cover Scanner cover Press the button on the front side and Lift the opening levers and push up the cover. open the printer cover. The indicator shows the state “Cover Open” Lift the cover.
4.3 Switch the device ON/OFF IN DC 24V Power supply cable VIn 24Vdc Connect the power adapter (supplied) to the device and the mains outlet. Use the type of electrical power supply indicated on the label. ON/OFF Switch device On pressing key ON/OFF, the indicator light is switched on and the device is ready. Switch device Off pressing key ON/OFF for at least 3 seconds.
4.4 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover. Close the device cover and wait until the paper is loaded and automatically cut off.
4.5 Ticket reading The reading of the ticket is handled by command (refer to the manual with code 77200000000400). To read the ticket proceed as follows. TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT Wait the ticket reading.
4.6 Ticket branding The branding of the ticket is handled by command (refer to the manual with code 77200000000400). To brand the ticket proceed as follows. TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT TEXT Wait for the ticket branding.
5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows. PRINTER SETUP FEED Press the FEED key. The device prints the report with parameters for printer settings. FEED ON/OFF Enter Skip setup setup FEED ON/OFF While pressing the FEED key, switch on the Press the FEED key to enter the configuration mode or device by pressing the ON/OFF key.
5.2 Setup report The following igures show the setup reports of the device. The shown values for parameters are sample values; for the list and the dription of device and Ethernet parameters see the following paragraphs. <device name> DEVICE NAME and SCODE <code> rel 1.00 BCODE <code> rel 1.00 FIRMWARE MODULES FCODE <code> rel 1.00 RELEASE UCODE <code> rel 1.00 DCODE <code>...
5.4 Printer parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 1200 19200 2400...
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Numerical address code for the univocal identiication of the USB device (in case of more USB ADDRESS NUMBER than a USB device connected with the same PC): Sharing mode of the detected image (connect a PC via USB): USB INTERFACE 2 Disabled = sharing mode disabled Mass Storage =...
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PAPEREND BUFFER Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper: CLEAR Disabled = The data remain in the receive buffer. When the paper runs out, the device keeps the remaining data in the receive buffer and prints the remaining portion of the ticket after that the new paper is loaded.
5.5 Ethernet parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off. Setting of the DHCP protocol: DHCP CLIENT Disabled = protocol disabled Enabled = protocol enabled Setting of the FTP server: FTP SERVER Disabled...
5.6 Scanner unit and parameters To set the operating parameters for the scanner unit, see Par. 11.10. 5.7 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.
5.8 Clock adjustment To adjust the clock, proceed as follows. 1 2 3 4 5 6 7 8 9 Enter setup CLOCK SETUP [LF] to modify date/time [ON/OFF] to next field Enter the setup mode following the instructions in par. 5.1. 00/00/00 00:00:00 20/00/00...
6 MAINTENANCE 6.1 Autocutter jam FEED FEED Press the FEED key. Press the FEED key to try to unlock the cutter. If the cutter did not unlock press slightly the left side of the cutter cover, so that it opens. If the problem persists, please Rotate the mechanism in the direction that oppose contact the customer service.
6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Cutter Use compressed air...
6.3 Cleaning For periodic cleaning of the device, see the instructions below Sensors Disconnect the power supply cable and open the device cover (see par. 4.1) ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Clean the device sensors by using compressed air.
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Paper path Printhead Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see par. 4.1) open the device cover (see par. 4.1) ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.
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Printhead for branding (scanner unit) Printing roller Disconnect the power supply cable and Disconnect the power supply cable and open the scanner cover (see par. 4.1) open the device cover (see par. 4.1) ISOPROPYL ALCOHOL ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes. Do not use solvents, or hard brushes.
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Cutter Disconnect the power supply cable and open the device cover (see par. 4.1) Press slightly the left side of the cutter cover, so that it opens. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Clean the cutter compartment from the inside Clean the cutter compartment...
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Case Disconnect the power supply cable. Reassemble the cover removed previously. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent To clean the device, use compressed air or a soft cloth.
6.4 Upgrade irmware 9. Select the serial communication port (ex. COM1): Select the system communication port WARNING: During communication between PC/device Available port for the irmware update it is strictly forbidden to discon- COM1 COM2 nect the communication cable or to remove the power Firmware rel.: None Printer type: None Cancel COM3...
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UPDATE VIA USB INTERFACE Select Printer <device1> <device2> ATTENTION: <device3> Only during the irmware update, the connection be- <device4> <device5> tween PC and device must be direct, without the use of wireless HUB. Only during the irmware update, do not connect or disconnect other USB devices.
7 SPECIFICATION 7.1 Hardware speciications GENERALS Paper presence, head temperature, Sensors cover open, near paper end MTBF 60 600 hours Emulations CUSTOM/POS Windows XP VISTA (32/64bit) Windows 7 (32/64bit) Printing driver Windows 8 (32/64bit) Windows 8.1 (32/64bit) Linux INTERFACES USB Port 480 Mbit/sec (USB 2.0 high speed) RS232 serial port from 1200 to 115200 bps...
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Head life 100 Km / 100M pulses Printing width 72, 74, 76, 78, 80mm Printing mode Normal, 90°, 180°, 270° Height/Width from 1 to 8, Printing format bold, reverse, underlined, italic PC437, PC850, PC860, PC863, PC865, PC858 (euro), Character fonts 2 TrueType fonts UPCA, UPCE, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93,...
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SCANNER UNIT Scanning width 108 mm 300 dpi (Vertical) Scanning resolution 300 dpi (Horizontal) BMP (256, 16 gray tones) Files format BMP (black and white) 300, 200 dpi (Vertical) Saving resolution 300, 200 dpi (Horizontal) Scanning speed 250mm/sec PRINTER ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ±10% (external power supply) Medium consumption...
7.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Character / sec 4053 2895 2252 Lines / sec Characters (L x H mm)-Normal 2.25 x 3 1.75 x 3 1.25 x 3 NOTE: Theoretical values.(Printing width =80 mm)
7.3 Device dimensions 357 mm (with cover closed) Length 445 mm (with cover open) 216 mm (with cover closed) Height 345 mm (with cover open) Width 174 mm Weight 3364 g NOTES: Dimensions referred to devices without paper roll. All the dimensions shown in following igures are in millimetres.
7.4 Power supply dimensions cod. 963GE020000003 Length 127 mm Height 35.5 mm Width 56 mm NOTE: All the dimensions shown in following igures are in millimetres. AC INLET +24V DC OUTPUT WIRE...
7.5 Character sets in CUSTOM/POS emulation The printer has 3 fonts of varying width (11, 15 and 20 cpi) which may be accessed through programming or control characters. Each of these fonts offers the following code tables: PC437, PC850, PC860, PC863, PC865, PC858. PC437 CODE TABLE (Usa, Standard Europe) “...
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In CUSTOM/POS emulation, it is possible to use TrueType fonts. To be used, a TrueType font must be monospace type (every character of the font must have the same dimension). The check is made by the device when the font is selected. TrueType fonts will be automatically scaled by the device in order to obtain the same available width for the embedded fonts (11, 15 and 20 cpi).
8 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000415 THERMAL PAPER ROLL weight = 78g/m width = 82.5mm Ø external = 150mm Ø core = 25mm...
9 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000003 POWER SUPPLY (for technical speciications, see the paragraph 7.1) 976BG010000006 RIGHT AND LEFT SIDES color: black (see the paragraph 9.1)
9.1 Sides replacement To replace the printer side (right or left), proceed as follows: Remove the carter on the printer side Remove the printer side. using a screwdriver. Unscrew the fixing screw Assemble the new side performing the previous for the printer side. operations in reverse order.
10 TECHNICAL SERVICE In case of failure, send the 4 pieces of information listed below to our support team: 1. Product code 2. Serial number 3. Hardware release 4. Firmware release To get the necessary data, proceed as follows: XXXXXXXXXXXXXX 0000000000000000000 Customer Service Department: support@custom.it...
11 ADVANCED FUNCTIONS 11.1 File sharing The devices can be connected to a PC through two types of connections (see par.3.1): 1. with USB cable 2. with Ethernet cable. According to the connection made, it is possible to manage drivers, fonts and logos of the device and conigure the operat- ing parameters in three different ways: 1. by iles sharing from Mass Storage, in case of USB connection 2.
11.2 Embedded Web Server Device is equipped with an Embedded Web Server that allows to execute some operations on device, through a clear web interface, including: • monitoring the device status; • setting operating parameters; • coniguring network settings; • managing the logos; • coniguring the email service to make diagnostics and maintenance operations easier; • download printing drivers. Before entering in the Embedded Web Server, check that: • ...
11.3 Embedded Web Server: access To enter the Embedded Web Server, type the IP address assigned to the device into Web browser. To know the IP address of the device, print the Set-up report of the device (see chapter 5) or use “Locator”. For example, if IP address of the device is 192.168.10.37, type in the Web browser: http://192.168.10.37 On the screen will appear the internal default page that corresponds to the section “Device Info”...
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To enter some sections and some coniguration services, it is required the identiication of the user and password. To make registration and to obtain the access to the restricted areas, when it is required insert the user name and the password as indicated in the following table: Custom User Name AlwaysOn Password NOTE: Respect capital and small letters as indicated in table.
11.4 Embedded Web Server: functions The “Printer Settings” section is a restricted one. To enter the section, it is required the identiication of the user and pass- word. With the tools of this section, it is possible to set up the same parameters of the device that are conigurable in the device’s Set-up mode (see chapter 5). The following igure shows the page for the “EMAIL SETUP” tool. It is divided into 4 areas: SECTIONS: Are the same as dribed on the main page CURRENT PAGE Reports section currently displayed. TOOLS Lists the tools available within the chosen section. Displays the ields available to conigure the automatically delivery of service email in EMAIL SETUP order to inform the user when a change occurs to operating status of the device.
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With the tools in the “Printer Support” section, it is possible to download drivers, manage logos and test some device func- tion for demonstrative and service purpose, The following igure shows the page for the “ADVANCED FUNCTIONS” tool. It is divided into 4 areas: SECTIONS: Are the same as drived on the main page CURRENT PAGE Reports section currently displayed.
11.5 Locator With the device it is possible to use an external software to perform a search for devices connected to the network with Ethernet cable, even without knowing the IP addresses of individual device The following igure shows the software interface: DEVICES: Displays the list of the connected devices. “START...”...
11.6 Drivers installation Embedded Web Server To install a new driver update for the device, enter the “DRIVER” page of the “PRINTER SUPPORT” section of the embed- ded Web Server (see the following igure). DEVICE INFO │ PRINTER SETTINGS │ PRINTER SUPPORT Web Site < Device name > R >...
11.7 Logos management It is possible to store new logos in addition to default logos stored on Flash Disk. The device automatically provides to convert BMP image to the error-diffusion format in black and white. Logos may be stored both on Flash Disk and on the Memory Card. The use of the Memory Card allows to handle more logos (however, the max number of manageable logos is limited by the RAM memory reserved for logos management).
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Mass Storage / FTP Server It is possible to add the new logo directly into the folder “PICTURES” on the Flash Drive of the device. You can enter the Flash Drive by iles sharing from Mass Storage or by iles sharing from FTP Server connection (see par. 11.1). In both cases, the relative parameter should be enabled during the coniguration process (see chapter 5). After adding the logo, open the coniguration ile “PictList.ini” and add a new line with a number associated to the logo (to be used with device’s commands), a letter for the memory unit and the logo ile name, as indicated in the instructions written inside the “PictList.ini” ile. To delete a logos stored in the device, proceed as follows: 1.
11.8 Fonts management It is possible to store new font in addition to default fonts stored on Flash Disk. Fonts may be stored both on Flash Disk and on the Memory Card. The use of the Memory Card allows to handle more fonts (however, the max number of manageable fonts is limited by the RAM memory reserved for fonts management).
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Mass Storage / FTP Server It is possible to add the new font directly into the folder “FONTS” on the Flash Drive of the device. You can enter the Flash Drive by iles sharing from Mass Storage or by iles sharing from FTP Server connection (see par. 11.1). In both cases, the relative parameter should be enabled during the coniguration process (see chapter 5). NOTES: To know the IP address of the device, print the Set-up report of the device (see chapter 5) or use “Locator”. Type in the address bar “ftp://”...
11.9 Printer setup Embedded Web Server Device permits the coniguration of default parameters for device and network setup by entering the “PRINTER SETUP” page and the “NETWORK SETUP” page of the “PRINTER SETTINGS” section of the embedded Web Server (see the following igure). DEVICE INFO │ PRINTER SETTINGS │ PRINTER SUPPORT Web Site < Device name > R > R I N < P PRINTER SETTINGS <...
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The “Setup.ini” ile is a coniguration ile that contains all the conigurable parameters listed in text format and divided into some sections (indicated in square brackets). The available values for every parameter, are listed after the parameter name. The value marked with the symbol ‘ * ’ is the default one. To modify device’s parameters, change the numeric value after the name of parameters. To set the parameter to the default value, change the numeric value with the symbol D.
11.10 Scanner unit setup Mass Storage / FTP Server It is possible to conigure the default parameters for scanner unit by editing the “Scanner_ext.cfg” ile on the device Flash Drive. You can enter the Flash Drive by iles sharing from Mass Storage or by iles sharing from FTP Server connection (see par.11.1). In both cases, the relative parameter should be enabled during the coniguration process (see chapter 5). After editing device’s parameter, simply save the “Scanner_ext.cfg” ile to make the modiies activated. The “Scanner_ext.cfg” ile is a coniguration ile that contains all the conigurable parameters listed in text format and divided into some sections (indicated in square brackets). The available values for every parameter, are listed after the parameter name. The value marked with the symbol ‘ * ’ is the default one.
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LASTVRESEXT 200 , 300* image vertical resolution "saved in LASTSCAN disk". bet ile extension "saved in LASTSCAN disk": LASTBITPIXEXT 8, 4*, 1 ‘image_ext’*, 0, 1, 2 LASTFILENAMEEXT bmp name "saved in LASTSCAN disk": ‘image_ext’ = <name of ile without extension, max 12 chars> 0 = no ile 1 = DDMMYYhhmmss.bmp 2 = YYMMDDhhmmss.bmp LASTCROPEXT <...
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CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...
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