Sub-Zero BI-36R Use & Care Manual page 43

Troubleshooting Guide
Troubleshooting
If your built-in unit is not operating properly, use the
following troubleshooting guide before contacting
Sub-Zero factory certified service. This guide will save
you time and trouble and may help you avoid the expense
of a service call.
The indicator is illuminated or flashing in the control
panel display.
• The microprocessor has sensed a problem with the
operating system. There may be instructions in the
control panel display to solve the problem.
• This may also indicate that the condenser needs
cleaning. Refer to condenser cleaning on page 29.
• If this occurs, turn the unit off with the POWER key pad
and then restart by pressing the key pad again. If the
indicator is still present, call Sub-Zero customer
care at 800-222-7820.
The flashing with audible chime and
both flashing in the control panel display.
• Check for excess water near the unit. If you see excess
water, turn off the water supply at the shut-off valve.
Also, verify temperatures inside the unit and manage
the contents accordingly. Once you have verified there
is an issue, call Sub-Zero customer care immediately
at 800-222-7820. The audible chime can be reset for
24 hours by holding the ALARM key and pressing the
POWER key.
The indicator is flashing in the control panel display.
• An error in water flow has been detected. Press both
the MAX ICE and ICE ON/OFF key pads at the same
time. If the indicator begins to flash again, contact
Sub-Zero factory certified service.
Refrigerator/ freezer is not running.
•
•
•
•
•
•
indicators are
Refrigerator/ freezer is warmer than usual.
•
•
•
•
Is there electrical power to the unit and is the home
circuit breaker on?
Is the condenser area clean?
Has a door (or drawer) been left open for an extended
period? Be sure that food is not obstructing proper
door or drawer closing.
The light terminator may have deactivated the lights if
the door has been left open. Verify that the lights in the
unit are not illuminated. Close the door and wait 30
minutes. If the lights are not on after 30 minutes,
contact Sub-Zero factory certified service.
Has one section been manually disabled? Refer to
interior cleaning on page 28.
Is the unit in showroom mode? Call Sub-Zero customer
care at 800-222-7820 for instruction on taking the unit
out of this mode.
Is the control set properly?
Is the condenser area clean?
Has a door (or drawer) been left open for an extended
period? Be sure that food is not obstructing proper
door closing.
Has a large amount of food been added recently?
43
subzero.com