Samsung DC68-03144B-01 Technical Information page 16

TROUBLE SHOOTING
To avoid risk of electrical shock, personal injury or death; disconnect power to washer
before servicing, unless testing requires power.
TROUBLE DIAGNOSIS
No Water Fill
• Perform Quick Test Mode. Check all of Water Valves visually.
(Pre Wash Valve, Cold Water Valve, Bleach Water Valve, Softener dispenses using Cold & Bleach Water Valve,
and Hot Water Valve.)
• Check if water taps are turned on fully.
• Check Water Valves and Water Level Sensor (Refer to PCB Connector Check)
• Check if there is any kink in inlet hoses.
• Check if inlet screens are clogged up.
• Check if water has enough pressure. If so, find out its contributors.
• Check if there is any frozen area in the unit (Drain Hose, etc)
• Measure the resistance of Water Valve Coil.
(It should read 1.18K ohms. Check Pin#1 of CN2 and PIN#1,2,7,8,9 of CN3)
• Check Pressure S/W and PCB for loose connections. (Refer to PCB Connector Check.)
Tub Full of Suds
• Go to "Will Not Drain" and "Will Not Spin" and check the draining.
• Check PCB and Drain Pump for any loose wire connection.
• Perform Quick Test Mode or Board Output Test to drain.
• Use HE (High-Efficiency) or low sudsing detergent specially formulated for front load washers.
• Reduce the amount of detergent for that specific load size and soil level. Keep in mind that towel creates
more suds generally.
• Reduce the amount of detergent when water is soft, or laundry is small or lightly soiled.
• Do one more washing cycle with cold water and a table spoon of salt without detergent.
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WARNING
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2012-10-19 2:05:56