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T
ROUBLESHOOTING
The following guide is for reference purposes only. Contact a Metrologic representative at 1-800-ID-METRO or
1-800-436-3876 to preserve the limited warranty terms.
Symptom
All Interfaces
No LEDs, beep or motor
spin.
During power up the unit
beeps 3 times.
During power up the unit
razzes continuously.
During power up the unit
razzes once and the blue
LED flashes.
During power up the unit
razzes twice and both
LEDs flash.
There are
multiple scans upon
presentation of code.
The unit powers up but
does not beep.
The unit powers up but
does not scan and/or
beep.
The unit scans a bar code,
but locks up after the first
scan (the white LED stays
on).
The unit scans but the
data transmitted to the
host is incorrect.
Possible Cause(s)
No power is being supplied
to the scanner.
A Non-volatile RAM failure.
A RAM or ROM failure.
A VLD failure.
Scanner motor failure.
The same symbol timeout is
set to short.
The beeper is disabled.
No volume is selected.
No tone is selected.
The unit is trying to scan a
particular symbology that is
not enabled.
The unit has been
configured for a character
length lock or a minimum
length and the bar code
being scanned does not
satisfy the configured
criteria.
The scanner is configured to
support some form of host
handshaking but is not
receiving the signal.
The scanner's data format
does not match the host
system requirements.
Check the transformer, outlet and the power strip. Make sure
the power cable is plugged into the scanner.
Contact a Metrologic service representative, if the unit will not
hold the configuration.
Contact a Metrologic service representative, if the unit will not
function.
Contact a Metrologic service representative.
Contact a Metrologic service representative.
Adjust same symbol timeout for a longer time.
Enable the beeper.
Select a volume.
Select a tone.
UPC/EAN and Code 128 are enabled by default. Verify that
the type of bar code being read has been selected.
Verify that the bar code that is being scanned falls into the
criteria.
Typical of Non-UPC/EAN codes. The scanner defaults to a
minimum of 4 character bar code.
If the scanner is setup to support ACK/NAK, RTS/CTS,
XON/XOFF or D/E, verify that the host cable and host are
supporting the handshaking properly.
Verify that the scanner's data format matches that required by
the host. Make sure that the scanner is connected to the
proper host port.
Solution
41
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