Poly UTILITY VOIP Quick Start Manual

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Voicemail Setup for Ancero Utility VoIP Phones
To set up your Voicemail box, press the 'Message' key on your phone or dial 'star' plus your
mailbox number (e.g. *100), then select 'Dial' or 'Send. ' You will be prompted to enter a
password (default is your extension number). Once keyed in, please listen to the recording
to input your name for the Contact Directory, your Unavailable message and your Busy
message. Once this is completed, you will have access to your voicemail and mailbox
options. *Note: Change your pin when prompted. Do not reuse the default pin.
Checking Voicemail
Press the 'Message' button or enter '*' and your mailbox number followed by 'Dial' or 'Send. '
Enter your password and follow the prompts below:
Main Menu Options
Press 1 to listen to new messages. If you have old messages saved, this will be option 2
Press 2 to change folders
Press 3 for advanced options
Press 1 to leave a message for another user
Press * to return to the main menu
Press 0 for mailbox options
Press 1 to record an unavailable greeting
Press 2 to record a busy greeting
Press 3 to record name
Press 4 to record a temporary greeting
Press 5 to change password
Press * to return to main menu
Press # to exit
For more customer resources visit
To contact customer support call 856.210.5800 and select option 1
Or submit a non-emergency support request at support.ancero.com
ancero.com/utilityvoipblue/