Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
Contact authorized dealers of this product.
If they can't supply original replacement
parts, call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service or your dealer,
have ready:
• Your name
• Your address
Contact authorized dealers of this product.
If they can't supply original replacement
part(s) call Customer Service toll free at
1-855-607-6557 for referral information.
To purchase heater accessories and parts call Factory Buys Direct at 1-855-607-6557.
EQUIPMENT SHUTOFF VALVE
For all models. Visit us online at www.factorybuysdirect.com
for a complete selection of gas connection fittings.
MANTELS
Visit us online at www.factorybuysdirect.com for a complete
selection of quality fireplace mantels.
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REPLACEMENT PARTS
PARTS UNDER WARRANTY
PARTS NOT UNDER WARRANTY
ACCESSORIES
www.factorybuysdirect.com
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas supply and Propane tank size
• Purchase date
Usually, we will ask you to return the defective
part to the factory
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
200200-01C