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Troubleshooting
WARNING
Only authorised technicians can carry out repairs.
Before contacting our customer service team, please refer to the table below to see if your fault can be fixed by
yourself. Should a service technician visit be arranged and its found there are no faults with the appliance, a call out
charge will apply.
PROBLEM
Washing Machine
won't start-up
Door won't open
Water is leaking
Indicator or display lights
do not light up
Detergent residues remain in
the detergent drawer
Washing results aren't
to expectations
Washing machine is making an
abnormal noise or vibrating
INDICATION LIGHTS
Flashing Pause/Start light
and Lock light ( )
Flashing No Spin light
Flashing No Spin and
Pause/Start light
Flashing Extra Rinse light
Note: If the above steps don't resolve your issue or you cannot resolve the fault by yourself:
•
Turn the program selector dial to the Off position.
•
Switch off the appliance at the power outlet and remove the plug.
•
Call our Support Team to arrange an authorised technician on 1300 11 HELP (4357).
SOLUTION
•
Check that the mains plug is inserted and switched on at the power point.
•
Check that the door is closed securely or if clothes are stuck.
•
Check that the relevant fuse hasn't blown.
•
Check that the water supply tap has been opened.
•
The machine's safety protection is working. Disconnect the power and reconnect the power.
•
The inlet pipe or outlet hose may not be tight enough or has cross threaded.
•
Check and fasten all water connection pipes.
•
Check that the inlet or outlet hose is not damaged.
•
Outlet hose could be blocked. Clean out outlet hose.
•
Check that the power isn't disconnected and the power plug is connected correctly.
•
PC board may have issues. Please contact our customer service team.
•
Ensure you are using a correct amount of detergent.
•
Follow the cleaning steps on page 13 to remove any damp residual detergent from the drawer.
•
Ensure you are using a sufficient amount of detergent.
•
Ensure the correct quantity of clothes are being used depending on the wash program selected.
•
Ensure you are using the correct wash program to suit the clothing and level of dirtiness.
•
Try using an alternative detergent.
•
Ensure the washing machine is level.
•
Ensure that all transportation bolts have been removed.
•
Ensure the appliance has been installed on a solid and level floor.
•
Ensure that all legs are making contact with the floor and adjust as required.
•
Follow the Cleaning the Drain Pump Filter procedure on page 14 to ensure there are no foreign
objects.
PROBLEM
Door is not closed properly
Water injecting problem
while washing
Overtime water draining
Water overflow
User Manual
SOLUTION
•
Restart after the door is closed
•
Check if there are clothes or washing articles stuck in the door
•
Check if the water pressure is too low
•
Straighten the water pipe
•
Check if the inlet valve filter is blocked
•
Check if the drain hose is blocked
•
Restart the washer
16
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