Faq; Troubleshooting - Vaultek LifePod 2.0 Instruction Manual

FAQ

More online at vaulteksafe.com under Support
If you have any questions or issues please email support@vaulteksafe.com.
Q: What do I do if the keypad is flashing RED after installing the battery?
A: Your battery is likely low. Replace the battery with a new 9v Alkaline battery. We recommend a
brand name battery like Duracell or Energizer.
Q: How come my backup keys CAN NOT lock LifePod
A: LifePod's backup keys are designed to unlock in the event of an electrical failure, but they
can not lock LifePod ® . NOTE: Enabling the Anti-Picking feature ON, will prevent the keys from
being able to unlock LifePod as this feature disables the front keyway altogether.
®
Q: Why isn't the keypad lighting up when programming the master code?
A: LifePod must be awake when programming the unit. Tap the lock pad to get all the keys to
®
turn red, and then resume programming.
Q: Is LifePod ® fireproof or waterproof?
A: LifePod is not fireproof, but is waterproof up to 1 foot deep. It is designed to stay afloat in the
®
water with weight up to 2lb.
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Troubleshooting

More online at vaulteksafe.com under Support
Keypad is Flashing RED: The battery is likely bad. Test the normal function by removing the
battery and plugging in a micro-USB cable to the micro-USB port. If the unit resumes normal
function then the installed battery is bad. We recommend a brand name battery like Duracell or
Energizer.
Keypad is Flashing RED When Programming Fingerprints: This is prompting the scan of an
admin print to authorize the request to enroll a new user. Scan one of the enrolled admin prints
to authorize enrolling a new user, and then continue with the registration scans.
Keys Can Not Lock LifePod : LifePod's backup keys are designed to unlock LifePod in the event
®
the battery dies, but they can not lock LifePod
prevent the keys from being able to unlock LifePod
altogether.
New Battery is Not Working: Test normal function by removing the battery and plugging in a
micro-USB cable to the micro-USB port to power the unit so you can unlock and replace the
battery. We recommend a brand name battery like Duracell or Energizer.
Low Fingerprint Success Rate: If you are having difficulty with your print, program the same
fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your
thumb as it has more surface area to read.
Still Need Help? Please email our support team at support@vaulteksafe.com. They would be
more than happy to help you out!
® . NOTE: Enabling the Anti-picking feature ON, will
as this feature disables the front keyway
®
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