Solahart 270HAV Owner's Manual And Installation Instructions
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Solahart 270HAV Owner's Manual And Installation Instructions

Air sourced heat pump water heater
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270HAV
Air Sourced Heat Pump Water Heater
Owner's Guide
and
Installation Instructions
This water heater must be installed and serviced by a qualified person.
Please leave this guide with the householder.

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Summary of Contents for Solahart 270HAV

  • Page 1 270HAV Air Sourced Heat Pump Water Heater Owner’s Guide Installation Instructions This water heater must be installed and serviced by a qualified person. Please leave this guide with the householder.
  • Page 2 An electronic copy of these Owner’s Guide and Installation Instructions can be downloaded from solahart.com.au. PATENTS This water heater may be protected by one or more patents or registered designs in the name of Solahart Industries Pty Ltd or Rheem Australia Pty Ltd.

  • Page 3: Table Of Contents

    Solahart warranty. We recommend you read pages 7 to 35, and the terms of the Solahart warranty on pages 4 to 6. The other pages are intended for the installer but may be of interest.

  • Page 4: Warranty

    The decision of whether to repair or replace a faulty component is at Solahart’s sole discretion. If you require a call out and we find that the fault is not covered by the Solahart warranty, you are responsible for our standard call out charge. If you wish to have the relevant component repaired or replaced by Solahart, that service will be at your cost.
  • Page 5 Ice formation in the waterways of a water heater system incorporating a freeze protection system where the electricity supply has been switched off or has failed. Solahart may reject a claim under this warranty in its sole discretion if a third party solar diverter is connected to the water heater.
  • Page 6 You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Solahart warranty (set out above) is in addition to any rights and remedies that you may have under the Australian Consumer Law.

  • Page 7: Safety, Warnings, Installation Notes

    For continued safety of this water heater it must be installed, operated and maintained in accordance with the Owner’s Guide and Installation Instructions. • Servicing of the water heater must only be carried out by qualified personnel. Phone your nearest Solahart Dealer. •...
  • Page 8 If water does not flow freely from the drain line when the lever is lifted, then the water heater must be checked. Phone your nearest Solahart Dealer to arrange for an inspection. The temperature pressure relief valve should be replaced at intervals not exceeding five (5) years and the expansion control valve should be checked for performance or replaced at intervals not exceeding five (5) years.
  • Page 9 SAFETY, WARNINGS, INSTALLATION NOTES INSTALLATION NOTES This water heater must be installed: • by a qualified person, • in accordance with the installation instructions, • in compliance with the Plumbing Code of Australia (PCA) and Plumbing Standard AS/NZS 3500.4, ▪ This water heater is designed for outdoor installation only.

  • Page 10: About Your Water Heater

    The model you have chosen is the 270HAV and is recommended for connection to either a 24 hour continuous tariff or an extended off-peak (minimum 16 hours per day – replacement model and climate dependant) power supply.
  • Page 11 A timer will affect the operating times of both the heat pump circuit and the electric heating unit. Notes • The 270HAV model water heater is recommended for connection to either a 24 hour continuous tariff or an extended off-peak (minimum 16 hours per day – replacement model and climate dependant) power supply.
  • Page 12 ABOUT YOUR WATER HEATER TO TURN OFF THE WATER HEATER If it is necessary to turn off the water heater: • Switch off the electrical supply at the water heater isolating switch on the switchboard or at the isolating switch at the water heater. •...
  • Page 13 At the end of the service life of the heat pump water heater and prior to the water heater being disposed of, a person qualified to work with refrigerants must recover the refrigerant from within the sealed system. The refrigerant must not be vented to atmosphere. Phone your nearest Solahart Dealer to arrange for an inspection.

  • Page 14: Display Panel

    DISPLAY PANEL DISPLAY PANEL AND ICONS The water heater has a Display Panel to allow the user to view the current operational status of the water heater and to enable user input functionality. Multiple blue and red LEDs on the Display Panel illuminate to display icons which provide information on the water heater’s current operational status, water temperatures in the water heater, usable hot water quantity available, timer function settings, the time and fault codes.
  • Page 15 DISPLAY PANEL Timer A Timer function enables two timed periods to be set in a 24 hour period. The Timer is used in conjunction “Timer” with the Standard Heating Mode to control the times of operation of the heat pump. Refer to page 21.
  • Page 16 DISPLAY PANEL DISPLAY PANEL – DISPLAY ICONS AND KEYPAD SELECTION KEY ICONS Illuminating the Display Panel Press the “On / Off” key to illuminate the Display Panel. • The Display icons of the current set functions and operational status of the water heater illuminate blue in the upper part of the Display Panel.
  • Page 17 DISPLAY PANEL Display and Keypad Selection Key Icons Explained Icon Keys Description Useable Water Quantity Icon: displays quantity of usable hot water in the water heater, illuminating blue. The display ranges from the illumination of five bars, which indicates the water heater is full of hot water, to no illumination of bars, which indicates the temperature of all of the water in the water heater is below 35°C.
  • Page 18 DISPLAY PANEL CLOCK The water heater has a clock function. It is necessary to set the clock to use the timer setting functions of the water heater. The clock can be set whether the heat pump is “On” or “Off” at the Display Panel. The setting of the clock includes year, month, day, hour and minutes.
  • Page 19 DISPLAY PANEL STANDARD HEATING MODE Standard Heating Mode is the normal day to day operational mode of the heat pump. The heat pump will operate when heating of the water is required, and there is an electricity supply to the water heater, and the heat pump is turned “On”...
  • Page 20 DISPLAY PANEL USEABLE WATER QUANTITY DISPLAY The Display Panel features a Useable Water Quantity display icon. This icon indicates the quantity of usable hot water in the water heater. The display ranges from the illumination of five bars, which indicates the water heater is full of hot water, to no illumination of bars, which indicates the temperature of the water in the water heater is below 35°C.
  • Page 21 DISPLAY PANEL TIMER The water heater has a Timer function. Two timed periods, Timer 1 and Timer 2, can be set within a 24 hour period. The Timer operates over a 24 hour period, it does not allow for days or months to be programmed. The Timer is used in conjunction with the Standard Heating Mode to control the times of operation of the heat pump.
  • Page 22 DISPLAY PANEL Timer 1 Setting • To set the Timer 1 ON setting; Press and hold the “Clock” key until the Timer ’1’ icon commences to flash. This will take 2 seconds. ◼ The “Clock” key illuminates red. The Timer ’ON’ icon and either “- - : - -“ or the previously set ON time in the Time / Date Display Area illuminate.
  • Page 23 DISPLAY PANEL Timer 2 Setting The Timer 2 period can be set either immediately after setting the Timer 1 period or independently of setting the Timer 1 period. • To set the Timer 2 period immediately after setting the Timer 1 period; The Timer ’2’...
  • Page 24 DISPLAY PANEL VACATION MODE In Vacation Mode, to conserve energy, the heat pump and electric heating unit will not operate under normal conditions. The heat pump and electric heating unit will only operate under very cold conditions if the tank water temperature approaches freezing conditions.
  • Page 25 DISPLAY PANEL Setting the Vacation Mode • Method 1 – Setting the start date of the Vacation period, the heat pump must be “On” at the Display Panel. Press the “Vacation” key ◼ The “Vacation” key illuminates red and the “Vacation” display icon illuminates blue. The “Standard Heating”...
  • Page 26 DISPLAY PANEL • Method 2 – Setting the finish date of the Vacation period, the heat pump must be “Off” at the Display Panel. Press the “On/Off” key for 2 to 3 seconds to turn the heat pump “Off” at the Display Panel. ◼...
  • Page 27 If one of the above codes is displayed on the Display Panel or if an E01 code appears again after having been reset, make a note of the fault code and phone your nearest Solahart Dealer to arrange for an inspection.
  • Page 28 DISPLAY PANEL MANUAL ELECTRIC HEATING MODE The water heater has a Manual Electric Heating Mode which allows the electric heating unit to be turned on to heat the water. This would primarily be used in the event the heat pump develops a fault which prevents it from operating and heating the water.

  • Page 29: Maintenance Requirements

    Note: The major service and routine replacement of any components, such as the anode and relief valve(s), are not included in the Solahart warranty. A charge will be made for this work. Only genuine replacement parts should be used on this water heater.

  • Page 30: Water Supplies

    If an incorrect colour coded anode is used in the water heater, any resultant faults will not be covered by the Solahart warranty. In addition, the use of an incorrect colour coded anode may shorten the life of the water heater cylinder.
  • Page 31 In a corrosive water supply, the water can attack copper parts and cause them to fail. Where the saturation index is less than –1.0, the water is very corrosive and the Solahart warranty does not apply to a copper sheathed heating unit. A corrosion resistant heating unit must be used for the Solahart warranty to apply to the heating unit.
  • Page 32 The water heater is not suitable for certain water chemistries. Those chemistries are listed below. If the water heater is connected at any time to a water supply with the following water chemistry, the Solahart warranty will not cover any resultant faults:...

  • Page 33: Save A Service Call

    SAVE A SERVICE CALL Check the items below before making a service call. You will be charged for attending to any condition or fault that is not related to manufacture or failure of a part. NOT ENOUGH HOT WATER (OR NO HOT WATER) •...
  • Page 34 195 litres. Refer to on page 27 and on page 28. Take note of the fault code and phone your nearest Solahart Dealer to arrange for an inspection. TEMPERATURE PRESSURE RELIEF VALVE OR EXPANSION CONTROL VALVE RUNNING •...
  • Page 35 The impact on an electricity account will depend upon the tariff arrangement of the water heater replaced and where you live. Contact your energy provider for more information on tariff arrangements and cost comparisons. IF YOU HAVE CHECKED ALL THE FOREGOING AND STILL BELIEVE YOU NEED ASSISTANCE, PHONE YOUR NEAREST SOLAHART DEALER.

  • Page 36: Installation

    We recommend you provide advice to the system owner about their needs and building back-up redundancy into the hot water supply system. The 270HAV model water heater is recommended for connection to either a 24 hour continuous tariff or an extended off-peak (minimum 16 hours per day – replacement model and climate dependant) power supply.
  • Page 37 INSTALLATION All packaging materials must be removed from the water heater prior to its installation. This includes the removal of the packaging base of the carton from the underside of the water heater. WATER HEATER LOCATION The water heater is suitable for outdoor installation only. The water heater should be installed close to the most frequently used outlet and its position chosen with noise, safety and service in mind.
  • Page 38 If an incorrect colour coded anode is used in the water heater, any resultant faults will not be covered by the Solahart warranty. In addition, the use of an incorrect colour coded anode may shorten the life of the water heater cylinder.
  • Page 39 Two Temperature Zones Using a Temperature Limiting Device CIRCULATED HOT WATER FLOW AND RETURN SYSTEM A 270HAV model heat pump water heater cannot be installed as part of a circulated hot water flow and return system in a building.
  • Page 40 INSTALLATION TYPICAL INSTALLATON – OUTDOOR LOCATION...
  • Page 41 INSTALLATION DIMENSIONS AND TECHNICAL DATA System number 270HAV Maximum rated power input @ 240V 3600 watts Tank Model Number 2.4 kW 270HAV24 Rated heat pump power input 985 watts Storage capacity litres Electric element rating 2400 watts Boost capacity litres...

  • Page 42: Connections - Plumbing

    CONNECTIONS – PLUMBING All plumbing work must be carried out by a qualified person and in accordance with the Standard AS/NZS 3500.4 and all local codes and regulatory authority requirements. CONNECTION SIZES • Hot water connection: Rp 3/4 • Cold water connection: Rp 3/4 •...
  • Page 43 CONNECTIONS – PLUMBING TEMPERATURE PRESSURE RELIEF VALVE The temperature pressure relief valve is shipped in a plastic bag attached to the side of water heater. The temperature pressure relief valve must be fitted before the water heater is operated. Before fitting the relief valve, make sure the probe has not been bent.
  • Page 44 CONNECTIONS – PLUMBING The outlet of a drain line must be in such a position that flow out of the pipe can be easily seen, but arranged so discharge will not cause injury, damage or nuisance. The termination point of a drain line must comply with the requirements of AS/NZS 3500.4.

  • Page 45: Connections - Electrical

    (RCD) installed in the electrical circuit to the water heater. The 270HAV model water heater is recommended for connection to either a 24 hour continuous tariff or an extended off-peak (minimum 16 hours per day – replacement model and climate dependant) power supply.
  • Page 46 CONNECTIONS – ELECTRICAL TIMER A timer function on the Display Panel allows the hours of operation of the water heater to be set. Refer to “Timer” on page 21. It may be desirable for the heat pump not to operate between certain hours, such as during the peak period when connected to a Time of Use electricity supply due to a more expensive tariff rate applying.

  • Page 47: Commissioning

    COMMISSIONING TO FILL AND TURN ON THE WATER HEATER The power supply to the water heater must not be switched on until the water heater is filled with water and a satisfactory megger reading is obtained. • Open all of the hot water taps in the house (don’t forget the shower). •...

  • Page 48: Draining The Water Heater

    The freeze protection system will be rendered inoperable if electrical power is not available at the water heater. • Damage caused by freezing due to the unavailability of power at the water heater is not covered by the “Terms of the Solahart Warranty” Solahart warranty (refer to on page 4). •...

  • Page 49: Solahart Installation Report

    Off Peak 2 Electric continuous Timer Other (night & day) (please circle) If replacing a water heater, please give details Brand Model No Electric If a Solahart unit Tank Serial No Date of manufacture Collector Serial No’s Comments Signature: Installer: Customer: Date...
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  • Page 52: Solahart Offices

    55 Brodie Street Rydalmere, New South Wales, 2116 Australia www.solahart.com.au Australia For SERVICE Telephone - 1800 638 011 or your nearest Solahart Dealer For Sales Telephone - 1300 769 475 or your nearest Solahart Dealer Revision Date: 2021 June 126441A...

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