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Rheem Australia Pty Ltd ABN 21 098 823 511 SERVICE INSTRUCTIONS PowerStore Grid Interactive Electric Water Heater TM096A Issued: Dec 2021 REV: AA Issued: Aug 22 250E5X36 315E5X36 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
COMPONENT REPLACEMENT PROCEDURES ............. 69 DOCUMENT REVISION HISTORY ................... 80 TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
Regulatory Authorities to carry out effective repairs to a Solahart PowerStore Grid Interactive Water Heater in the minimum of time. Safety precautions or areas where extra care should be observed when conducting tests outlined in this service manual are indicated by print in bold italics and/or a warning symbol.
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• If the earth continuity test is ok (≤ 0.5 ohms), the problem is with the premises wiring. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
* When installed in a single-family domestic dwelling. Refer to Warranty section in Owners Guide and Installation Instructions supplied with heater for terms and conditions. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
Single unit dual sensor comprised of bottom temperature sensor TH9 and legionella temperature sensor TH7. INSTALLATION Solahart PowerStore Grid Interactive Electric Water Heaters are suitable for indoor or outdoor installation and must be installed in accordance with AS/NZS 3000, AS/NZS 3500.4, all local codes and regulatory authority requirements and the Installation Instructions supplied with the water heater and any ancillary components.
Note: The five year service and routine replacement of any components, such as the anode, relief valve(s) and TLV, are not included in the Solahart warranty. A charge is to be made for this work. Only genuine replacement parts should be used on the water heater.
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TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
Legionella temperature sensor TH7 is utilised for independent (backup) legionella sterilisation monitoring/control. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Rating Label: The rating label details the model number, serial number and other specifications and is located on the left hand side of the water heater above the T&PR valve. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022...
* Bottom heating unit has three elements (500 W, 1000 W and 2000 W) ** TLV has two integral strainers and a non-return valve TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
4 on page 69. Software Changes Solahart may, at its discretion, provide remote patches or upgrades to the firmware or software incorporated in the water heater, either directly or through a third-party service provider. Currently, remote upgrades can only be performed via the third-party service provider (such as CET), and are only possible if the water heater is connected to the internet via an external control device such as an EMU.
Refer to ‘Product Changes’ section on page 12 for more information. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
PowerStore GIEWHs must not be installed as part of a circulated hot water flow and return system in a building. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
2. Turn OFF circuit breaker/electrical isolator in switchboard marked 'Water Heater' or ‘HWS’. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
PV power is detected and water heating is required. An external control device (such as the Solahart CET Power Meter) monitors the flow of power to and from the premises and communicates the amount of excess PV power available to the EMU via PLT (powerline telecommunications).
The fault code can only be viewed via the third-party web monitoring portal. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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The master controller then determines the next mode of operation according to parameter settings and external control inputs. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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B_TRIP value (approximately 80⁰C instead of 70⁰C). TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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At expiry of the 33 minute sterilisation period, the master controller determines the next mode of operation according to parameter settings and external control inputs. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Currently only utilised during manufacturing end of line testing (EOLT). This mode is currently not available when installed. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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2000W relay Relays are an integral part of master controller and are non-replaceable. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
ECM Heat Request Mode Go to OFC6 ECM No Heat Request Mode TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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ECM Heat Request Mode Go to OFC6 ECM No Heat Request Mode TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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ECM Heat Request Mode Go to OFC6 ECM No Heat Request Mode TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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ECM Heat Request Mode Go to OFC6 ECM No Heat Request Mode TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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TH9 ≥ setpoint? (2) relays de-energised energised (if any energised). (if any energised). TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Go to OFC5 received from EMU? ECM Heat Request Mode TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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HEAT START Go to OFC6 ECM No Heat Request Mode TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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HEAT START ECM No Heat Request Mode TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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OFC11 – Factory Test Mode No operational flow chart – Currently only used during manufacturing end of line testing. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
The master controller controls water heater operation and receives information from an external control device (such as Solahart CET EMU) on the amount of excess PV power available, or if a special grid tariff is available. If water heating is...
Slow Flash Normal operation if EMU or HEMS is not connected. Fault if EMU or HEMS is connected. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
For example, cold water stopcock, non-return valve or relief valve. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
This equipment is available from Rheem Spare Parts. Part Part Number Fine probe adapter kit WH0020082 TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
OFF for 10 seconds then switch back ON. • Also refer to ‘LED Indication’ on page 33. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
500W & 2000W bottom elements under power 10 sec EC_5_UNDER_POWER Table continued on next page TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
Support by following the instructions on page 36 to assist in reconfiguring the controller, confirming that there are no faults present and that the water TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Refer to ‘Fault Finding Chart Notes’ on page 39 for important information when using fault finding charts. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Leaking water heater Noisy Water heater Fault Finding Chart 1.0 TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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(2). Fault Finding Chart 1.2 TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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(1). TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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ON. If same fault code persists replace master controller. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Note: If fault is still present, the master controller will not register the fault until it attempts to energise the element in question. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022...
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ON. If same fault code persists replace master controller. (1) TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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PM fault code persists replace master controller (1). TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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(depending if legionella sterilisation conditions are not met). Replace master controller due to faulty controller legionella circuit hardware or firmware (1). TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Refer to X in the ‘General Fault Finding Chart’ TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Replace relevant mechanical thermostat i.e. the thermostat with tripped ECO. (1) TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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(TESTS 9A & 9B) Replace master controller as a last resort. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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T&PR valve is same as mains temperature i.e. cold. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Replace temperature sensor temp sensor TH3 ok? strip. (TEST 2) TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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TH5 ok? strip. (TEST 2) Replace master controller. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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PV system to be unable to provide excess PV power for water heating. Check monitoring portal for any potential issues. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022...
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T&PR valve fitting weld? T&PR valve fitting weld Replace water heater. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Check for faulty stop cock, non return valve or T&PR valve. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
2.10 1.08 9.86 4.26 2.03 1.05 9.49 4.12 1.97 1.02 TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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2.51 1.30 11.64 5.08 2.44 1.27 11.20 4.91 2.36 1.23 TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Less than 1 ohm. Less than 1 ohm. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Less than 1 ohm. Less than 1 ohm. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
5. Have CET Support confirm that there are no faults present and that the water heater is functioning correctly. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
6. Replace TLV plastic cover complete with foam insulation and refix using three Phillips head screws. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
2. Remove two Phillips head screws retaining bottom access cover and remove cover by pulling bottom of cover out and then down. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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Cause of ECO trip must be determined and rectified. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
6. Unplug power supply wiring plug from master controller by depressing locking tab on plug and then pulling plug down. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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7. Securely tie a draw wire to red, black and blue wires disconnected in step 6, then cut cable tie retaining these wires. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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2. Remove two Phillips head screws retaining bottom access cover and remove cover by pulling bottom of cover out and then down. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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3 ~ 4 hours from a cold tank start. This step MUST be performed for the water heater to utilise special grid tariffs and/or excess PV power. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022...
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TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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ECO is reset. Note: DO NOT use any setting other than 80ºC. 9. Remove drain hose and reconnect cold water supply pipe. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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4. Reassemble in reverse order of above. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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11. Refit cleaned or replacement TLV hot water inlet strainer and retaining circlip into TLV. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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T&PR valve drain line without sputtering. 12. Check for water leaks. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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3. Remove TLV by performing steps 3 ~ 7 of procedure 15. 4. Unscrew and remove hot water outlet brass extension fitting. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
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6. Purge air from system via premises hot taps. 7. Refit anode cap. 8. Restore power. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022 This document is stored and maintained electronically by Rheem Technical Support. All printed copies are deemed “uncontrolled”...
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for any consequences, which may arise as a result of its application. TM096A PowerStore Grid Interactive Electric Water Heater Service Instructions REV AA: Issued 22/08/2022...