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Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts.
•
Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US),
Inc. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered by
this limited warranty due to time or condition, you may utilize our
out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner's return address (No PO Boxes accepted), wireless
carrier's name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do not
ship the SIM card, memory cards, or any other accessories such as
the power adapter. You must properly package and ship the wireless
device to the repair center. TCT Mobile (US), Inc. is not responsible
for devices that do not arrive at the service center or are damaged
in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair,
and return your device to the address provided in the RMA. Check
the warranty repair status by going online with the RMA number
on web portal.
36
Troubleshooting�������������������
Before contacting the service center, you are advised to follow the
instructions below:
•
You are advised to fully charge (
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
Use Factory data reset and the upgrade tool to perform phone
•
formatting or software upgrading (to reset factory data, hold down
the Power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Smart Suite before doing
formatting and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
•
If the phone cannot be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed, then try to switch
on again.
•
If the phone falls into a loop during power on-off animation and the
user interface cannot be accessed, press and hold the Volume down
key to enter Safe Mode. This eliminates any abnormal OS booting
issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the Power key more
than 9s.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due to
an unlocked screen.
•
Check the battery charge level.
My phone cannot charge properly
•
Make sure you are using an ALCATEL ONETOUCH charger
from the box.
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
) the battery for optimal
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