Ingenico group MOVE/5000 User Manual
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MOVE/5000
USER GUIDE
INGENICO -28-32 Boulevard de Grenelle - 75015 Paris - FRANCE
Tél. +33 (0)1 58 01 80 00 - Fax +33 (0)1 58 01 91 35
www.ingenico.com
Contents
1. Introduction ______________________________________________ 4
2. Presentation ______________________________________________ 5
2.1. Content of the box ________________________________________________ 5
2.1.1.
Terminal _______________________________________________________________ 5
2.2. Overview of the MOVE/5000 ________________________________________ 6
2.3. Keyboard details and functionality ____________________________________ 8
2.4. Touch panel _____________________________________________________ 8
3. Use of the terminal _________________________________________ 9
3.1. Switching off the terminal __________________________________________ 9
3.2. Reading card ____________________________________________________ 9
4. Installation _______________________________________________ 12
4.1. Recommendations _______________________________________________ 12
4.2. USB Terminal connections _________________________________________ 13
4.2.1. uUSB _________________________________________________________________ 13
4.2.2. MicroSD Memory Card ____________________________________________________ 13
4.3. Opening trap door _______________________________________________ 14
4.4. SAMs & SIMs ___________________________________________________ 15
4.5. Battery ________________________________________________________ 16
4.5.1. Main characteristics ______________________________________________________ 16
4.5.2. Installing the battery______________________________________________________ 16
4.5.3. Charging the battery ______________________________________________________ 17
4.5.4. Changing the battery _____________________________________________________ 18
4.6. Paper roll ______________________________________________________ 19
4.6.1. Mains characteristics of INGENICO paper roll ____________________________________ 19
4.6.2. Installing paper roll _______________________________________________________ 20
5. Recommendations _________________________________________ 21
5.1. Safety_________________________________________________________ 21
5.2. Security of your terminal __________________________________________ 22
USER GUIDE
2/28
R11 900017771 000 02
Copyright © 2012 Ingenico
All rights reserved

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Summary of Contents for Ingenico group MOVE/5000

  • Page 1: Table Of Contents

    2. Presentation ______________________________________________ 5 2.1. Content of the box ________________________________________________ 5 2.1.1. Terminal _______________________________________________________________ 5 2.2. Overview of the MOVE/5000 ________________________________________ 6 2.3. Keyboard details and functionality ____________________________________ 8 2.4. Touch panel _____________________________________________________ 8 3. Use of the terminal _________________________________________ 9 3.1.
  • Page 2: Introduction

    6. Standards _______________________________________________ 23 Introduction 7. Troubleshooting __________________________________________ 27 We hope that you will be fully satisfied with your new terminal MOVE/5000. This terminal is available in different models. Please select by yourself in this documentation items related to your model.
  • Page 3: Presentation

    Presentation 2.2. Overview of the MOVE/5000 2.1. Content of the box 2.1.1. Terminal MOVE/5000 terminal unit equipped with a paper roll A battery pack disconnected User guide Power adapter Terminal unit 3’’5 LCD Display with touch Easy loading printer panel...
  • Page 4: Keyboard Details And Functionality

    (more than 2 seconds) 2.4. Touch panel The Move/5000 device is equipped with touch panel that allows you capture functions and menus by your finger or using a stylus. Weight 310g (without paper roll nor battery)
  • Page 5: Use Of The Terminal

    Use of the terminal Smart card • Card reader : insert the card horizontally with the chip facing upwards and leave in position throughout the transaction. ADVICE Before to use the terminal, always check if the roll of paper is present. 3.1.
  • Page 6: Installation

    Contactless (optional) Installation • Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction • The 4 virtual LEDs are displayed during the transaction. 4.1. Recommendations Location of the Move5000 The terminal behavior for the cardholder may depend on: Place the base on flat surface near an electric socket and according to the base to the •...
  • Page 7: Usb Terminal Connections

    4.2.1. uUSB • CAUTION : There is an USB connector (microAB) on the left side of the Move/5000 Wireless Switch off the terminal before opening the trapdoor. terminal (see below picture). This connector manages Host and Slave connexions. • The terminal supports USB Keys with FAT16 or FAT32 •...
  • Page 8: Sams & Sims

    4.5. Battery 4.4. SAMs & SIMs 4.5.1. Main characteristics The connector modules security SAM/SIM are located inside the terminal, in a closed compartment. Characteristics Li-ion 2900 mAh • Charge 50% capacity in 1,5 h; full capacity in 4 hours SAMs and SIMs are indentified by the engraved marks on the (power supply-1.5A) lower housing •...
  • Page 9: Charging The Battery

    4.5.3. 4.5.4. Charging the battery Changing the battery It is imperative to use a battery authorized by Ingenico. When does the battery need to be charged? There is danger of explosion if battery used is not approved by Ingenico. • On initial start up, charge the battery for 16 hours under the environmental conditions stated above •...
  • Page 10: Paper Roll

    4.6. Paper roll 4.6.2. Installing paper roll • Open the paper compartment by lifting the catch located at the rear of the terminal and 4.6.1. Mains characteristics of INGENICO paper roll pull the cover to the rear of the terminal. Depending on IWL model two paper roll can be used: R40 paper roll Characteristics Precisions...
  • Page 11: Recommendations

    Your terminal detects any “tampered state”. The Move/5000 is fitted with an internal lithium cell which can only be accessed by In this state the terminal will repeatedly flash the message” Alert Irruption!” and further a qualified technician.
  • Page 12 Standards FCC/IC Compliance (2G/3G model) The FCC ID for MOVE/5000 2G/3G Terminal model is: XKB-MOV and IC number is 2586D- CE Marking • The CE marking indicates Move5000 complies with the requirements of European Directive This device complies with Part 15 of the FCC Rules. Operation is subject to the...
  • Page 13 (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Environment (WEEE, Batteries and Packaging) This product is labeled in accordance with European Directives 2002/96/EC concerning •...
  • Page 14 Troubleshooting The terminal does not turn on “This Document is Copyright © 2012by INGENICO Group. INGENICO retains full copyright ownership, • Check the battery ( is it discharged ?, is it connected ?) rights and protection in all material contained in this document. The recipient can receive this...

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