Ingenico group Move/3500 Quick Start Manual

Ingenico group Move/3500 Quick Start Manual

Bt/wifi
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Quick Start Guide
Move/3500 BT/WiFi
GETTING STARTED
Set up your base unit in a convenient location close to a power
source and an Ethernet socket.
To connect the Ethernet cable, connect one side to your
Ethernet socket or router and the other side to the socket
located on the rear of your base unit.
To connect the power lead to your base, remove the back panel
as shown in the diagram. Connect the right-angle adaptor and
push it firmly into the socket.
Connectivity
The Move/3500 is a Multi-Comms terminal meaning you can
connect via WiFi or Bluetooth to Ethernet base
The terminal will attempt to use all the available options.
It will start with WiFi as first preference. If that is unavailable
or fails it will move to the Bluetooth/Ethernet connection
All of this operates seamlessly in the background and will not
need any intervention beyond the initial set up.
Function Keys
Virtual Function Keys: These appear on the Touchscreen
interface when they may be used as to select options in
terminal menus.
Menu key: To enter the application menus press the Menu
key
from the idle screen. Pressing the key again moves
to the next menu (if available).
Correction keys: When entering numbers or letters, the
yellow key
deletes one character at a time; while the red
key
deletes the entire line (this key also cancels
transactions).
Confirmation key: The green key
anything that has been typed into the terminal.
Paper feed key: To test the feeding of the paper through the
printer press and hold the paper feed key .
is used to confirm
Connecting the base unit
Serial connection ports
Power socket
USB connection ports
Ethernet socket Cable compartment
SIM 2 or SAM 3
connector
SAM 1 connector
Paper feed key
Menu key
Cancel key
Clear key
Enter key

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Table of Contents
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Summary of Contents for Ingenico group Move/3500

  • Page 1 USB connection ports Connectivity The Move/3500 is a Multi-Comms terminal meaning you can Ethernet socket Cable compartment connect via WiFi or Bluetooth to Ethernet base The terminal will attempt to use all the available options.
  • Page 2 WIFI SETUP To setup your ‘WiFi’ connection, press and follow the screens. If you choose not to setup your ‘WiFi’ connection at this time, press to skip the process. Follow the steps shown in the images to choose a network. The terminal will connect to the WiFi and the icon will turn green For security reasons the Wi-Fi network must comply with the PCI DSS v2 Wireless Guidance.
  • Page 3: Supervisor Password

    SUPERVISOR PASSWORD The ‘Supervisor Code’ is designed to limit access to the ‘Supervisor Functions’ configured for certain transaction types or access to certain ‘Function Codes’ on the terminal to those who have access to the code. If you forget your code, please contact the Helpdesk who will be able to provide you with a temporary code to allow you to reset it to a new value.
  • Page 5 THE CHIP CARD READER Customer cards must be inserted as shown, with the chip upwards. Push the card fully into the slot below the keypad and follow the instructions on screen. If you see a “BAD READ” message, check the card orientation and try again.
  • Page 6 TRANSACTION RECEIPT – (MERCHANT COPY – CHIP & PIN CARD) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID Merchant ID M:12345678 Sequence Number TID:22160000 SCH ID:12345678901234567 Scheme Reference ID Transaction WAITER:12345 TABLE:12345 Referencing HANDSET:01 VISA DEBIT Card Issuer AID: A0000000031010 VISA DEBIT Card AID &...
  • Page 7: Contactless - Sale

    CONTACTLESS - SALE From the idle screen, enter the sale amount for the transaction and press the key. For example enter £12.34 as 1234. If you make a mistake, press the key and re-enter the amount. The cardholder should present their card/payment device against the contactless symbol on the terminal display.
  • Page 8: Changing The Paper Roll

    CHANGING THE PAPER ROLL Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the printer cover release as shown. Fully open the printer cover and remove the old roll of paper. Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into the printer compartment.
  • Page 9 Copyright © 2020 Ingenico (UK) Ltd. This Quick Start Guide relates to Move3500 Tetra terminals – UT4.18.0x software Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any loss, damage or injury that may be incurred as a result of any errors or inaccuracies.

Table of Contents