Troubleshooting Measures; Restoring Factory Settings - Viessmann Vitoconnect 100 Operating Instructions For The System User

What to do if...

Troubleshooting measures

Faults on the Vitoconnect 100 are signalled by various
LED indicators: See page 12.
Faults with LED indicator
LED
Flashes red.
LED
Flashes red.
LED and LED
LED flashes red.
LED pulsates yellow.
LED
Flashes red.
Pulsates red.
Flashes yellow.
Flashes green.
Faults without LED indicator
Fault
All indicators on the
Vitoconnect 100 are off.

Restoring factory settings

You can reset all changed values to their factory set-
tings.
16
Type of fault and measures
No connection to the boiler
Check the plug-in connections (Optolink, USB).
■
Check the cable.
■
No connection to internet
No WiFi connection
■
–
Check the network setting during WiFi commissioning.
–
Check the password during WiFi commissioning.
WiFi signal strength insufficient
■
– Change the installation location of the Vitoconnect 100: See page 8.
WiFi connection established, but no internet connection
■
– Check the internet connection with another subscriber, e.g. a laptop.
If no internet connection is possible even with another subscriber, have the
network settings checked by an IT expert.
No connection to internet
Check the WiFi password of your home network.
■
Re-enter the WiFi password.
■
Fault at the control unit of the heat source
Note the message in the ViCare app.
■
■
Heat generator installation and service instructions
Access point mode fault
Reset the network settings: See page 17.
■
Maintenance mode (no data transfer)
Disable maintenance mode: See page 17.
■
A new Vitoconnect 100 firmware is being installed.
!
Please note
Take care not to damage the Vitoconnect 100.
Do not disconnect the Vitoconnect 100 from the power supply while in-
stalling the firmware.
Measures
Check the power supply and the plug-in power supply unit for the
Vitoconnect 100.