Brother DCP-J1200W Online User's Manual page 177

Difficulties
Photo paper does not feed
correctly.
Machine feeds multiple pages.
There is a paper jam.
The paper jams when you use 2-
sided print.
Related Information
• If You Are Having Difficulty with Your Machine
Related Topics:
• Troubleshooting
• Unprintable Area
• Check the Print Quality
• Acceptable Print Media
• Clean the Print Head from Your Brother Machine
• Clean the Print Head Using Web Based Management
• Clean the Print Head from Your Computer (Windows)
• Load Paper
• Clean the Machine's Printer Platen
• Clean the Paper Feed Rollers
• Clean the Paper Pick-up Rollers
• Printer Jam or Paper Jam
• Print Settings (Windows)
Suggestions
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper Pick-up Rollers.
Make sure that the paper is within specifications for the machine.
See Related Information: Paper Capacity of the Paper Tray.
When you print on photo paper, load one extra sheet of the same photo paper in
the paper tray.
• Make sure the paper is loaded correctly in the paper tray.
• Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
• Make sure you do not push the paper in too far.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
See Related Information: Printer Jam or Paper Jam.
Make sure the Base Pad in the paper tray is not dirty.
See Related Information: Clean the Base Pad.
See Related Information: Printer Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Use the jam prevention settings.
For copying:
See Related Information: Change the Print Options to Improve Your Print
Results.
For printing:
See Related Information: Change the Print Options to Improve Your Print
Results.
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows).
If paper jams occur frequently during 2-sided printing, the paper feed rollers may
be stained with ink. Clean the paper feed rollers.
See Related Information: Clean the Paper Feed Rollers.
172