Customer Assistance Information - Cadillac 2009 CTS Owner's Manual

Section 7
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for
Text Telephone (TTY) Users .........................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Service ...........................................7-8
Scheduling Service Appointments ....................7-11
Courtesy Transportation .................................7-11
Collision Damage Repair ................................7-13

Customer Assistance Information

Reporting Safety Defects ................................7-16
Vehicle Data Recording and Privacy ................7-18
Reporting Safety Defects to the
United States Government ..........................7-16
Reporting Safety Defects to the
Canadian Government ................................7-17
Reporting Safety Defects to General Motors .....7-17
Service Publications Ordering Information .........7-17
Event Data Recorders ...................................7-19
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OnStar ......................................................7-20
Navigation System ........................................7-20
Radio Frequency Identification (RFID) ..............7-20
7-1