Chamberlain Whisper Drive LW3500 Manual
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Chamberlain Whisper Drive LW3500 Manual

1/2 hp belt drive garage door opener
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1/2 hp Belt Drive
Garage Door Opener
FOR RESIDENTIAL USE ONLY
. .
Write down the following information
for future reference:
Serial Number:
Date of Purchase:
■ Please read this manual and the enclosed safety materials carefully!
■ Fasten the manual near the garage door after installation.
■ The door WILL NOT CLOSE unless the Protector System
properly aligned.
■ Periodic checks of the garage door opener are required to ensure safe
operation.
■ The model number label is located on the left panel of your garage
door opener.
LW3500
®
is connected and
CONTENTS
Preparation .............................. 1-4
Assembly ................................. 5-9
Installation ............................ 10-19
Install the Door Control ............. 20-21
®
...... 22-25
Power .................................. 26-27
Adjustments .......................... 28-30
Operation.................................. 31
Door Control .............................. 32
To Open the Door Manual .............. 33
Care of Your Opener ..................... 33
Having a Problem? ...................... 34
Diagnostic Chart ......................... 35
Programming ......................... 36-37
Accessories ............................... 39
Warranty .................................. 40
Repair Parts .......................... 41-42
www.chamberlain.com
The Chamberlain Group, Inc.
845 Larch Avenue
Elmhurst, Illinois 60126-1196

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Summary of Contents for Chamberlain Whisper Drive LW3500

  • Page 1: Table Of Contents

    ■ Periodic checks of the garage door opener are required to ensure safe for future reference: operation. ■ The model number label is located on the left panel of your garage Serial Number: door opener. www.chamberlain.com The Chamberlain Group, Inc. Date of Purchase: 845 Larch Avenue Elmhurst, Illinois 60126-1196...

  • Page 2: Preparation

    Preparation Safety Symbol and Signal Word Review Check the Door This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual.
  • Page 3 Preparation Additional Items You May Need: Tools Needed Survey your garage area to see if you will need any of the following items: (2) 2X4 PIECES OF WOOD May be used to fasten the header bracket to the structural supports. Also used to position the garage door opener during installation and for testing the safety reversing sensors.
  • Page 4 Preparation Carton Inventory Your garage door opener is packaged in one carton which contains the motor unit and all parts illustrated below. Accessories vary depending on the garage door opener model purchased. Depending on your model, other accessories may be included with your garage door opener. Instructions for these accessories will be attached to the accessory and are not included in this manual.
  • Page 5 Preparation Hardware ASSEMBLY INSTALLATION Bolt Bolt Self-Threading Screw Lag Screw 5/16"-9x1-5/8" (4) 1/4"-20x1-3/4" 1/4"-14x5/8" (2) Clevis Pin 5/16"x1-1/2" Clevis Pin 5/16"x1" Clevis Pin 5/16"x1-1/4" Threaded Shaft with Hex Bolt 5/16"-18x7/8" (4) Spring Carriage Bolt Wing Nut 1/4"-20 (2) Trolley Nut 1/4"-20x1/2"...

  • Page 6: Assembly

    Assembly To garage STEP 1 Assemble the rail and install the trolley door opener (TO MOTOR UNIT) “U” Bracket To prevent INJURY from pinching, keep hands and fingers away from the joints while assembling the rail. Outer Trolley To avoid installation difficulties, do not run the garage door opener until instructed to do so. The front rail has a cut out “window”...
  • Page 7 Assembly STEP 2 Fasten the rail to the motor unit Bolts (Mounted in the garage door opener) “U” Bracket Bolt 1/4"-20x1-3/4" To avoid SERIOUS damage to garage door opener, use ONLY those bolts/fasteners mounted in the top of the opener. Cover Protection 1.
  • Page 8 Assembly CORRECT STEP 3 Install the idler pulley Rail Tab 1. Lay the belt beside the rail, as shown. Grasp the end with the hooked trolley connector and pass approximately 12" (30 cm) of belt through the window. Keep the ribbed side toward the rail, and allow it to hang until Assembly Step 4.
  • Page 9 Assembly STEP 4 Install the belt Figure 1 1. Pull the belt around the idler pulley and toward the trolley. The ribbed side must contact the Trolley Connector pulley. 2. Hook the trolley connector into the retaining slot on the trolley as shown (Figure 1). Sprocket 3.
  • Page 10 Assembly STEP 5 Tighten the belt STEP 6 Install the sprocket cover 1. By hand, thread the spring trolley nut on the threaded shaft until it is finger tight against the trolley. Do not use any tools. Remove the screwdriver. 2.

  • Page 11: Installation

    Installation IMPORTANT INSTALLATION INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS. 9. Install wall-mounted garage door control: 2. Install garage door opener ONLY on properly balanced and lubricated garage door. An within sight of the garage door.
  • Page 12 Installation STEP 1 Determine the header bracket location OPTIONAL CEILING MOUNT Header Wall FOR HEADER BRACKET Vertical Centerline of Garage Door Structural Supports Unfinished Ceiling To prevent possible SERIOUS INJURY or DEATH: Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling, otherwise garage door might NOT reverse when required.
  • Page 13 Installation STEP 2 Install the header bracket OPTION B CEILING INSTALLATION You can attach the header bracket either to the wall above the garage door, or to the ceiling. Follow the 1. Extend the vertical centerline onto the ceiling as shown. instructions which will work best for your particular requirements.
  • Page 14 Installation STEP 3 Attach the rail to the header bracket STEP 4 Position the garage door opener 1. Position the opener on the garage floor below the header bracket. Use packing material as a protective base. NOTE: If the door spring is in the way, you will need help. Have someone hold the opener securely on a temporary support to allow the rail to clear the spring.
  • Page 15 Installation STEP 5 Hang the garage door opener 1. On finished ceilings, use the lag screws to attach a support bracket (not provided) to the structural supports before installing the garage door opener. 2. Make sure the garage door opener is aligned with the header bracket. Measure the distance from each side of the garage door opener to the support bracket.
  • Page 16 Installation STEP 6 Install the light bulbs STEP 7 Attach the emergency release rope and handle To prevent possible OVERHEATING of the endpanel or light socket: To prevent possible SERIOUS INJURY or DEATH from a falling garage door: DO NOT use short neck or specialty light bulbs. If possible, use emergency release handle to disengage trolley ONLY when garage door is DO NOT use halogen bulbs.
  • Page 17 Installation Metal or light weight doors using a vertical angle iron brace between the door panel support and STEP 8 Install the door bracket the door bracket: Drill 3/16" fastening holes. Secure the door bracket using the two 1/4"-14x5/8" self threading screws.
  • Page 18 Installation Header Wall STEP 8 Install the door bracket (continued) 2x4 Support (Finished Ceiling) OPTION B ONE-PIECE DOORS Header Bracket 1. Center the door bracket on the top of the door, in line with the header bracket as shown. 2. Mark either the left and right, or the top and bottom holes. Metal Doors: Door Bracket Drill 3/16"...
  • Page 19 Installation STEP 9 Connect the door arm to the trolley CORRECT INCORRECT Straight Installation will vary according to the garage door type. Follow the instructions which apply to your door. Straight Door Curved Door Arm OPTION A Curved SECTIONAL DOORS Door Door (Groove...
  • Page 20 Installation HARDWARE STEP 9 Connect the door arm to the trolley (continued) OPTION B ONE-PIECE DOORS 1. Assemble the door arm, Figure 1: IMPORTANT: The groove on the straight door arm MUST face away from the curved door arm. Clevis Pin 5/16"x1-1/4" Clevis Pin 5/16"x1"...

  • Page 21: Install The Door Control

    Installation Connect the door control wires: STEP 10 Install the door control 1. Strip 7/16" (11 mm) of insulation from one end of bell wire and connect to the two screw terminals on back of door control by color: white wire to WHT (1) and white/red wire to the RED (2). If your garage is pre-wired for the door control, choose any two wires to connect, note which wires are used so the correct wires are connected to the garage door opener in a later step.
  • Page 22 Installation STEP 11 Wire the door control to the garage door opener STEP 12 Attach the warning labels 1. Attach the entrapment warning label on the wall near the door control with tacks or staples. HARDWARE 2. Attach the manual release/safety reverse test label in a visible location on the inside of the garage door.

  • Page 23: Install The Protector System

    Installation ® Facing the door from inside the garage STEP 13 Install the Protector System HARDWARE Carriage Bolt Wing Nut 1/4"-20x1/2" 1/4"-20 Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing sensor. The safety reversing sensors can be attached to the door track, the wall, or the floor. The sensors should To prevent SERIOUS INJURY or DEATH from closing garage door: be no more than 6 inches (15 cm) above the floor.
  • Page 24 Installation ® STEP 13 Install the Protector System (continued) OPTION C FLOOR INSTALLATION OPTION B WALL INSTALLATION Use an extension bracket (not provided) or wood block to raise the sensor bracket if needed. 1. Carefully measure the position of both sensor brackets so they will be the same distance from the If additional clearance is needed an extension bracket (not provided) or wood blocks can be used.
  • Page 25 Installation STEP 14 Wire the Safety Reversing Sensors Staple If your garage already has wires installed for the safety reversing sensors, proceed to page 25. HARDWARE Insulated Staple (Not Shown) 7/16" (11 mm) OPTION A INSTALLATION WITHOUT PRE-WIRING 1. Run the wire from both sensors to the garage door opener. Attach the wire to the wall and ceiling with the staples.
  • Page 26 Installation STEP 14 Wire the Safety Reversing Sensors (continued) Pre-installed Safety reversing OPTION B wires PRE-WIRED INSTALLATION 7/16" sensor wires (11 mm) 1. Cut the end of the safety reversing sensor wire, making sure there is enough wire to reach the pre-installed wires from the wall.

  • Page 27: Power

    Installation THERE ARE TWO OPTIONS FOR CONNECTING POWER: STEP 15 Connect power OPTION A TYPICAL WIRING 1. Plug in the garage door opener into a grounded outlet. 2. DO NOT run garage door opener at this time. To prevent possible SERIOUS INJURY or DEATH from electrocution or fire: OPTION B Be sure power is NOT connected to the opener, and disconnect power to circuit BEFORE PERMANENT WIRING...
  • Page 28 Installation IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING: STEP 16 Aligning the safety reversing sensors 1. Make sure there is power to the garage door opener. The door will not close if the sensors have not been installed and aligned correctly. 2.

  • Page 29: Adjustments

    Adjustments STEP 1 Adjust the UP and DOWN Travel Limits HOW AND WHEN TO ADJUST THE LIMITS • If the door does not open completely but opens at least five feet (1.5 m): Increase up travel. Turn the UP limit adjustment screw clockwise. One turn equals 2" (5 cm) of travel. NOTE: To prevent the trolley from hitting the cover protection bolt, keep a minimum distance of 2-4"...
  • Page 30 Adjustments STEP 2 Adjust the Force HOW AND WHEN TO ADJUST THE FORCE 1. Test the DOWN (close) force Grasp the door bottom when the door is about halfway through DOWN (close) travel. The door should reverse. Reversal halfway through down travel does not guarantee reversal on a 1-1/2"...
  • Page 31 Adjustments ® STEP 3 Test the Safety Reversal System STEP 4 Test the Protector System Without a properly installed safety reversal system, persons (particularly small children) could be Without a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

  • Page 32: Operation

    Operation IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS. 9. After ANY adjustments are made, the safety reversal system MUST be tested. 2. ALWAYS keep remote controls out of reach of children. NEVER permit children to operate 10.

  • Page 33: Using Your Garage Door Opener

    Operation Using your Garage Door Opener Using the Wall-Mounted Door Control ® Your Security+ opener and hand-held remote control have been factory-set to a matching code which The Multi-Function Door Control changes with each use, randomly accessing over 100 billion new codes. Your opener will operate with Press the push bar/push button to open or close the door.

  • Page 34: To Open The Door Manual

    Operation To Open the Door Manually Care of Your Opener LIMIT AND FORCE ADJUSTMENTS Weather conditions may cause some minor changes in door operation requiring some re-adjustments, particularly during the first year of operation. Pages 28 and 29 refer to the limit and force adjustments. Only a screwdriver is required.

  • Page 35: Having A Problem

    Operation 4. My door reverses for no apparent reason after fully closing and touching the floor: Repeat Having a Problem? safety reverse test after adjustments to force or travel limits. The need for occasional adjustment for the force and limit settings is normal. Weather conditions in particular can affect door travel. Sending Eye Bell Wire Refer to Adjustment Step 1, Adjust the UP and DOWN Travel Limits.

  • Page 36: Diagnostic Chart

    Operation Diagnostic Chart 3 Flashes Symptom: LED is not lit on door control. Diagnostics Located on Motor Unit Door control or wire Inspect door control/wires for a short (staple in wire), replace Bell Wire shorted. as needed. Disconnect wires at door control, touch wires together. If motor unit activates, replace door control.

  • Page 37: Programming

    Operation Programming To Erase the Memory NOTICE: If this Security+ ® garage door opener is operated with a non-rolling code transmitter, the ERASE ALL REMOTE CONTROLS AND KEYLESS ENTRIES technical measure in the receiver of the garage door opener, which provides security against code-theft 1.
  • Page 38 Operation To change an existing, known PIN Programming If the existing PIN is known, it may be changed by one person without using a ladder. To Add, Reprogram or Change a Keyless Entry PIN 1. Press the four buttons for the present PIN, then press and hold the # button. The opener light will NOTE: Your new Keyless Entry must be programmed to operate your garage door opener.

  • Page 39: The Remote Control Battery

    Operation The Remote Control Battery To prevent possible SERIOUS INJURY or DEATH: NEVER allow small children near batteries. If battery is swallowed, immediately notify doctor. To reduce risk of fire, explosion or chemical burn: Replace ONLY with 3V CR2032 coin batteries. DO NOT recharge, disassemble, heat above 212°F (100°C) or incinerate.

  • Page 40: Accessories

    The Garage Door Opener NO access door. sensor installation onto the wall Surge Protector is designed to Includes visor clip. or floor. protect Chamberlain garage door openers against damage from lighting and power surges. Easy to install. SECURITY✚ ® 3-Button Mini-Remote...

  • Page 41: Warranty

    LIFETIME MOTOR AND BELT LIMITED WARRANTY The Chamberlain Group, Inc. (“Seller”) warrants to the fi rst retail purchaser of this product, for the residence in which this product is originally installed, that it is free from defect in materials and/or workmanship for a period of fi...

  • Page 42: Repair Parts

    Repair Parts Installation Parts Rail Assembly Parts Description Part Number Curved Door Arm 178B35 Description Part Number Door Bracket with Clevis Pin 41A5047-1 Belt 41A5250 and Fastener Pulley 144C54 Emergency Release Rope 41A2828 and Handle Master Link 4A1008 Header Bracket with Clevis 41A5047-3 Rail 41A5665...
  • Page 43 Repair Parts Description Part Number Belt Cap Retainer 41A4371 Garage Door Opener Parts Gear and Sprocket 41A4885-5 Line Cord 41B4245 End Panel with light socket 41A5484-10 Light Socket 4A1344 Light Lens 108D79 Capacitor 30B532 Capacitor Bracket 12A373 Terminal Block w/Screws 41A3150 Motor 41A4842...
  • Page 44 © 2014, The Chamberlain Group, Inc. 114A4252F All Rights Reserved...

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