Wifi Faqs - Whirlpool FRR12451 User Manual

WIFI FAQ
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Which WiFi protocols are supported?
The WiFi adapter installed supports WiFi b/g/n for
European countries.
Which settings need to be configured in the
router software?
The following router settings are required: 2.4 GHz
enabled, WiFi b/g/n, DHCP and NAT activated.
Which Version of WPS is supported?
WPS 2.0 or higher. Check the router documentation.
Are there any differences between using a
smartphone (or tablet) with Android or iOS?
You can use whichever operating system you prefer,
it makes no difference.
Can I use mobile 3G tethering instead of a router?
Yes, but cloud services are designed for
permanently connected devices.
How can I check whether my home Internet
connection is working and wireless functionality
is enabled?
You can search for your network on your smart
device. Disable any other data connections before
trying.
How can I check whether the appliance is
connected to my home wireless network?
Access your router configuration (see router
manual) and check whether the appliance's MAC
address is listed on wireless connected devices
page.
Where can I find the appliance's MAC address?
Press then tap WiFi or look on your appliance:
There is a label showing the SAID and MAC addresses.
The Mac address MAC address consists of a
combination of numbers and letters starting with
"88:e7".
How can I check whether the appliance's
wireless functionality is enabled?
Use your smart device and the 6th Sense Live app to
check whether the appliance network is visible and
connected to the cloud.
Is there anything that can prevent the signal
reaching the appliance?
Check that the devices you have connected are not
using up all the available bandwidth. Make sure
that your WiFi-enabled devices do not exceed the
maximum number permitted by the router.
How far should the router be from the washing
machine?
Normally the WiFi signal is strong enough to cover
a couple of rooms, but this very much depends on
the material the walls are made of. You can check
the signal strength by placing your smart device
next to the appliance.
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What can I do if my wireless connection does not
reach the appliance?
You can use specific devices to extend your
home WiFi coverage, such as access points, WiFi
repeaters and power line bridges (not provided with
appliance).
How can I find out the name of and password for
my wireless network?
See the router documentation. There is usually a
sticker on the router showing the information
you need to reach the device setup page using a
connected device.
What can I do if my router is using the
neighbourhood WiFi channel?
Force the router to use your home WiFi channel.
What can I do if
the washing machine is unable to establish a
stable connection to my home router?
The appliance might have successfully connected to
the router, but it is not able to access the Internet.
To connect the appliance to the Internet, you will
need to check the router and/or carrier settings.
Router settings: NAT must be on, fìrewall and DHCP
must be properly confìgured. Password encryption
supported: WEP, WPA,WPA2. To try a different
encryption type, please refer to the router manual.
Carrier settings: If your Internet service provider has
fìxed the number of MAC addresses able to connect
to the Internet, you may not be able to connect
your appliance to the cloud. The MAC address of
a device is its unique identifìer. Please ask your
Internet service provider how to connect devices
other than computers to the Internet.
How can I check whether data is being
transmitted? After setting up the network, switch
the power off, wait 20 seconds and then switch on
the washing
machine: Check that the app is showing the UI
status of the appliance. Some settings take several
seconds to appear in the app.
How can I change my Whirlpool account but
keep my appliances connected?
You can create a new account, but remember to
remove your appliances from your old account
before moving them to your new one.
I changed my router – what do I need to do?
You can either keep the same settings (network
name and password) or delete the previous settings
from the appliance and configure the settings again.
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