Whirlpool FRR12451 User Manual page 25

If you experience
Washing machine stops during the
program/cycle and a message appears
on the screen
Washing machine not draining/
spinning; loads are still wet
Door locked at end of wash cycle
Door will not unlock
Possible Causes
Wash cycle not performing as expected (cont)
• The program/cycle was interrupted
(for example by the door being
opened).
• The safety system has been activated.
A failure indicator will light up and/or
the display will show a failure code.
• Cold water faucet is closed.
• The drain hose is clogged, or the end
of the drain hose is more than 100 cm
above the floor.
• Strainer/stocking on end of drain hose.
• The drain hose fits too tightly in the
standpipe or is taped to the standpipe.
• Using cycles with a lower spin speed.
• Washing machine not loaded as
recommended.
• An unbalanced load prevented the
Spin cycle from activating to avoid
damage to the washing machine.
• Using too much detergent.
• Small items may have been caught
in the pump or stuck between the
washing machine drum and the outer
tub.
• Drain pump filter is dirty.
• Water remaining in washing machine
after cycle.
• Error code is displayed.
• Water temperature is hotter than 40°C.
• Door lock mechanism malfunction.
Solution
• Make sure the door is closed. Touch
the START/PAUSE button to continue
with the program/cycle.
• Refer to error codes at the end of
"Troubleshooting."
• Make sure the water faucet is open and
that there are no kinks in the inlet hose.
• Lower drain hose if the end is higher
than 100 cm above the floor. Remove
any clogs from drain hose.
• Remove strainer/stocking from drain hose.
• The drain hose should be loose, yet
fit securely. Do not seal the drain hose
with tape. The hose needs an air gap.
• Cycles with lower spin speeds remove
less water than cycles with high spin
speeds. Use the recommended cycle/
spin speed for your garment.
• A tightly packed or unbalanced load may
not allow the washing machine to spin
correctly, leaving the load wetter than
normal. See "Programme chart" for load
size recommendation for each cycle.
• To spin wet laundry, add more laundry
items of different sizes and start the Rinse
& Spin program. Avoid small laundry
loads consisting of a few large, absorbent
items and wash different-sized items in
one load. Avoid washing single items.
• Suds from regular detergent or using
too much detergent can slow or stop
draining or spinning. Always measure
and follow manufacturer's directions for
your load. To remove extra suds, select
Rinse & Spin. Do not add detergent.
• Check the drum for any items sticking
through the drum holes. Empty pockets
and use garment bags when washing
small items.
• Clean drain pump filter. See "Cleaning
the pump filter".
• Select Drain to remove any water
remaining in the washing machine. The
washing machine door will unlock at
the end of the drain.
• Failure mode will lock the door. Touch
the START/PAUSE button to exit, then
wait for the door to unlock.
• Wait for the water temperature to drop.
• Door lock mechanism malfunction.
Perform procedure in "How to Manually
Open Door".
EN
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