Symptom
The Bluetooth device
is not connected to
the system.
Phone projection
Symptom
Phone projection
does not start.
9-4
Possible cause
Bluetooth deactivated
Bluetooth error
Possible cause
Phone projection not
supported by the
phone
USB connection not
supported
Solution
Activate Bluetooth on the device.
• Deactivate Bluetooth and reactivate
it on the device. Then, reconnect the
device.
• Turn the device off and on. Then,
reconnect it.
• Remove the battery from the device
and reinstall it. Then, turn the device
on and reconnect it.
• Unregister Bluetooth pairing on both
the system and the device and then
re-register and connect them.
Solution
Visit the following websites and ensure
that the smartphone supports one of the
corresponding functions.
• Android Auto: https://support.google.
com/androidauto
• Apple CarPlay: https://www.apple.com/
ios/carplay
Apple CarPlay does not support USB
connections for systems that support
wireless phone projection. Connect your
iPhone to the system wirelessly and start
Apple CarPlay.
> See "Connecting your
iPhone via Apple CarPlay."