Symptom
Possible cause
Phone projection
disabled
Smartphone
not ready or
malfunctioning
Authentication error
in wireless connection
Solution
• Depending on the availability of
wireless connectivity and usable
connection types, enable phone
projection by using one of the
following ways:
- For USB connections (if wireless
connectivity is not supported): On
the Home screen, press All Menus >
Setup > Device Connections, then
select a function you want to use.
- For USB connections (if wireless
connectivity is supported): USB
connections are available only for
Android Auto. On the Home screen,
press All Menus > Setup > Device
Connections > Phone Projection
> Menu > Connection Settings
and press Use Android Auto when
Connecting to USB to activate it.
- For wireless phone projection: On
the Home screen, press All Menus
> Setup > Wi-Fi and press Use Wi-Fi
for Phone Projection to activate it.
• Check if phone projection is disabled
in the app settings or if there are any
restrictions set on your smartphone.
• Check if the smartphone's battery
is low. If the battery is low, the
smartphone may not be recognized.
• If the network signal is weak, phone
projection may not work correctly.
• If the smartphone is locked, unlock it.
• Reset the smartphone and reconnect it.
If you are attempting to start a wireless
connection, generate a new passkey by
pressing All Menus > Setup > Wi-Fi >
Generate New Wi-Fi Passkey and try
again.
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