Table of Contents
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Chapter 5. Security . . . . . . . . . . 59
Using passwords. . . . . . . . . . . . . .
Passwords introduction . . . . . . . . .
Hard disk security . . . . . . . . . . . . .
Setting the security chip . . . . . . . . . . .
Using the fingerprint reader. . . . . . . . . .
Deleting data from your storage drive . . . . . .
Using firewalls . . . . . . . . . . . . . . .
Protecting data against viruses . . . . . . . .
Installing a new operating system . . . . . . .
Installing device drivers . . . . . . . . . . .
Using the ThinkPad Setup program . . . . . .
Configuring ThinkPad Setup . . . . . . .
Changing the startup sequence . . . . . .
Updating the UEFI BIOS . . . . . . . . .
BIOS menu . . . . . . . . . . . . . .
Using system management. . . . . . . . . .
problems . . . . . . . . . . . . . . . 85
General tips for preventing problems . . . . . .
Diagnosing problems . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . .
Computer stops responding . . . . . . .
Spills on the keyboard . . . . . . . . . .
Error messages . . . . . . . . . . . .
Beep errors . . . . . . . . . . . . . .
Memory module problems . . . . . . . .
Ethernet problems . . . . . . . . . . .
Wireless-LAN problem . . . . . . . . . .
Wireless-WAN problem . . . . . . . . .
Bluetooth problems . . . . . . . . . . .
ThinkPad pointing device problems. . . . .
Keyboard problems . . . . . . . . . . .
Computer screen problems . . . . . . . .
External monitor problems . . . . . . . .
Audio problems . . . . . . . . . . . .
Fingerprint reader problems. . . . . . . .
Battery problems . . . . . . . . . . . .
ac power adapter problem . . . . . . . .
Power problems . . . . . . . . . . . .
Power button problem . . . . . . . . . .
Boot problems . . . . . . . . . . . . .
Sleep and hibernation problems . . . . . .
Hard disk drive problems . . . . . . . . .
ii
T470 User Guide
Solid-state drive problem. . . . . . . . .
59
Software problem. . . . . . . . . . . .
59
USB problem . . . . . . . . . . . . .
.
60
Docking station problem . . . . . . . . .
60
61
62
system . . . . . . . . . . . . . . . . . .
64
Creating and using recovery media . . . . .
65
65
drivers . . . . . . . . . . . . . . . .
system . . . . . . . . . . . . . . . . . .
67
Resetting your computer . . . . . . . . .
67
Using advanced startup options . . . . . .
68
69
10 fails to start . . . . . . . . . . . . .
70
70
Chapter 9. Replacing devices . . . .
71
Static electricity prevention . . . . . . . . . .
71
Disabling the built-in battery . . . . . . . . .
71
83
Replacing the micro SIM card. . . . . . . . .
Replacing the base cover assembly . . . . . .
Replacing a memory module . . . . . . . . .
85
Replacing the internal storage drive . . . . . .
85
Replacing a wireless-WAN card . . . . . . . .
86
wireless-WAN-card slot . . . . . . . . . . .
86
Replacing the keyboard . . . . . . . . . . .
87
Replacing the coin-cell battery . . . . . . . .
87
89
Chapter 10. Getting support . . . .
90
Before you contact Lenovo . . . . . . . . . .
90
Getting help and service . . . . . . . . . . .
91
Using diagnostic programs . . . . . . . .
92
Lenovo Support Web site. . . . . . . . .
92
Calling Lenovo . . . . . . . . . . . . .
92
Purchasing additional services . . . . . . . .
93
93
95
96
operating system . . . . . . . . . .
98
98
information . . . . . . . . . . . . .
99
99
Certification-related information . . . . . . . .
99
Wireless-related information . . . . . . . . .
100
Wireless interoperability . . . . . . . . .
100
101
antennas . . . . . . . . . . . . . . .
101
101
102
102
103
103
103
104
105
105
105
105
105
107
107
107
. . . . . . .
108
109
110
112
114
122
123
125
129
133
133
133
134
134
134
135
137
139
139
139
139
140
140
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Table of Contents
Troubleshooting
