Troubleshooting; Computer Stops Responding - Lenovo ThinkPad 470 User Manual

Notes:
• If you are using another Windows operating system rather than the Windows 7, you can find the latest
information about diagnostics for your computer at:
http://www.lenovo.com/diagnose
• If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and
print the log files created by the program. You need the log files when you speak to a Lenovo technical
support representative.
Lenovo Solution Center enables you to troubleshoot and resolve computer problems. It combines diagnostic
tests, system information collection, security status, and support information, along with hints and tips for
optimal system performance.
When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery
media. You can use the recovery media to restore the storage drive to the factory default settings. For more
information, see "Creating and using recovery media" on page 103.
To run Lenovo Solution Center, see "Accessing Lenovo programs" on page 12.
For additional information, see the Lenovo Solution Center help system.
Diagnosing problems with Lenovo Companion on Windows 10
Lenovo Companion is preinstalled on your computer and also is available for download at:
https://shop.lenovo.com/us/en/accessories/software/apps/lenovo-apps/companion/
Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save
and print the log files created by the program. You need the log files when you speak to a Lenovo technical
support representative.
Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information
collection, security status, and support information, along with hints and tips for optimal system
performance. To run Lenovo Companion, see "Accessing Lenovo programs" on page 12.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. You can get the latest technical information and download device
drivers and updates from the Lenovo Support Web site at:
http://www.lenovo.com/support
For additional information, see the Lenovo Companion help system.

Troubleshooting

If your computer has an error, it typically displays a message or an error code, or makes a beep when you
turn it on. When you experience a problem, see the corresponding symptom and solution in this topic
to try to solve the problem by yourself.

Computer stops responding

Print these instructions now and keep them with your computer for reference later.
Problem: My computer is unresponsive (I cannot use the ThinkPad pointing device or the keyboard).
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T470 User Guide