Lenovo ThinkPad 470 User Manual
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Lenovo ThinkPad 470 User Manual

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  • Page 1 T470 User Guide...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support Second Edition (March 2017) ©...

  • Page 3: Table Of Contents

    Guidelines on connecting multiple external displays to the docking station ..Accessing Lenovo programs ..ThinkPad WiGig Dock ... .
  • Page 4 Lenovo Support Web site..Bluetooth problems ... Calling Lenovo ... . . ThinkPad pointing device problems..
  • Page 5 ... . . Japan notice for ac power cord ..Lenovo product service information for Appendix F. Notices ..
  • Page 6 T470 User Guide...

  • Page 7: Important Safety Information

    Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. © Copyright Lenovo 2017...
  • Page 8 Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. Protect the cables from being damaged. Applying strong force to cables may damage or break them. Route communication lines, or the cables of an ac power adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subject to treatment that could interfere with the operation of your computer.

  • Page 9: Conditions That Require Immediate Action

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Be sure that the power outlet provides the correct voltage and current for the product you are installing. Carefully connect and disconnect the equipment from the electrical outlet. Power supply statement DANGER Never remove the cover on a power supply or any part that has the following label attached. © Copyright Lenovo 2017...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Removable Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.

  • Page 14: Heat And Product Ventilation

    Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: •...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. © Copyright Lenovo 2017 xiii...

  • Page 16: Plastic Bag Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.

  • Page 17: Chapter 1. Product Overview

    After setting the infrared camera for face authentication, you can unlock your computer by scanning your face instead of using a password. For more information, see “Using the camera” on page 32. Note: The infrared camera is only supported on the Window 10 operating system. © Copyright Lenovo 2017...
  • Page 18 TrackPoint pointing stick TrackPoint buttons Trackpad ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “ThinkPad pointing device overview” on page 21. Power button You can press the power button to turn on the computer or put the computer into sleep mode.

  • Page 19: Left-Side View

    3 technology. With an appropriate USB-C cable connected, you can use the connector to transfer data, charge your device, or connect your computer to external displays. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: http://www.lenovo.com/essentials...

  • Page 20: Right-Side View

    Smart-card slot (available on some models) You can use smart cards for authentication, data storage, and application processing. Within large organizations, you might also use smart cards for strong security authentication of single sign-on (SSO). For more information, see “Using an ExpressCard, a media card, or a smart card” on page 34. Right-side view Audio connector USB 3.0 connectors...

  • Page 21: Bottom View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.

  • Page 22: Status Indicators

    Micro-SIM-card slot (available on some models) The micro-SIM-card slot is in the battery compartment. If the computer supports the wireless wide area network (WWAN), a micro Subscriber Identification Module (SIM) card might be required to establish connections. For information about replacing or installing the micro SIM card, see “Replacing the micro SIM card”...

  • Page 23: Important Product Information Labels

    • FCC ID and IC Certification label • Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. Chapter 1...

  • Page 24: Fcc Id And Ic Certification Number

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. T470 User Guide...

  • Page 25: Labels For The Windows Operating Systems

    (available on some models) installed in the computer. Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless module for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer.

  • Page 26: Computer Features

    • In other countries and regions, the Genuine Microsoft label is required only on computer models licensed for Windows 10 Pro. The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the information provided by Microsoft at: https://www.microsoft.com/en-us/howtotell/default.aspx Unlike Windows 7 products, there are no external, visual indicators of the Product ID or Windows version for...

  • Page 27: Computer Specifications

    • Audio connector • Docking-station connector • Ethernet connector • HDMI connector • Media-card slot • Micro-SIM-card slot (inside the battery compartment) (available on some models) • One USB-C connector (Thunderbolt 3 compatible) • Smart-card slot (available on some models) •...

  • Page 28: Operating Environment

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.

  • Page 29: An Introduction To Lenovo Programs

    An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available. The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support...
  • Page 30 Lenovo ID This program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. Use your (Windows 10) Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.

  • Page 31: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 32: Getting Help About The Windows Operating System

    • If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. How do I securely dispose of data stored on the internal storage drive? • Study Chapter 5 “Security” on page 59 to find out how you can protect your computer from theft and unauthorized use.
  • Page 33 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 34: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon in the Windows notification area. Function: Open the action center to see your notifications and quick actions. Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar.
  • Page 35 Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.

  • Page 36: Using The Thinkpad Pointing Device

    1. Open Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager. In the Keyboard Manager window, click the USER-DEFINED KEY tab. 3. Follow the instructions on the screen to complete the setting.

  • Page 37: Thinkpad Pointing Device Overview

    ThinkPad pointing device overview The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. With the ThinkPad pointing device, you also can perform various touch gestures, such as rotating and zooming in or out. The ThinkPad pointing device consists of the following devices: TrackPoint pointing device Trackpad...

  • Page 38: Using The Trackpad

    To use the TrackPoint pointing device, see the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. •...

  • Page 39: Using The Trackpad Touch Gestures

    To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action. •...

  • Page 40: Customizing The Thinkpad Pointing Device

    • Depending on the model, the trackpad on your computer might look different from the illustrations in this topic. Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item.

  • Page 41: Power Management

    Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically.
  • Page 42 To enable the battery alarm, do the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. 2. Click the Global Power Settings tab. 3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action.

  • Page 43: Managing The Battery Power

    Maximizing the battery life To maximize the life of the battery, do the following: • Use the battery until the charge is depleted. • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area.

  • Page 44: Cabled Ethernet Connections

    2. Click Administrative Tools. 3. Double-click Task Scheduler. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the left pane, select the task folder for which you want to enable the wake-up function. The scheduled tasks are displayed.

  • Page 45: Using The Wireless-Wan Connection

    Tips on using the wireless-LAN feature To achieve the best connection, use the following guidelines: • Place your computer so that there are as few obstacles as possible between the wireless-LAN access point and the computer. • Open your computer cover to an angle of slightly more than 90 degrees. Checking the wireless-LAN connection status You can check the wireless-LAN connection status through the wireless-network-connection-status icon in the Windows notification area.

  • Page 46: Using The Nfc Devices

    • Remotely controlling and communicating with devices such as mobile phones Depending on the model, your computer might support the Bluetooth feature. To transfer data through the Bluetooth feature, do the following: Note: It is not recommended to use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option.
  • Page 47 1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Network & Internet ➙ Airplane mode. 2. Turn off the Airplane mode. 3. Turn on the NFC function. Pairing your computer with an NFC card Before you start, ensure that the card is in NFC Data Exchange Format (NDEF);...

  • Page 48: Using The Airplane Mode

    Using the Airplane mode The Airplane mode is supported on the Windows 10 operating system. If the Airplane mode is enabled, all wireless features are disabled. To enable or disable the Airplane mode, do the following: 1. Open the Start menu. 2.
  • Page 49 – Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings. – Open the Start menu and click Lenovo Settings ➙ Camera. Follow the instructions on the screen to configure the camera settings.

  • Page 50: Using An Expresscard, A Media Card, Or A Smart Card

    Camera indicator When the camera indicator is on, the infrared camera is in the recognition mode. To set the infrared camera for face authentication, do the following: 1. Open the Start menu and click Settings ➙ Accounts ➙ Sign-in options. 2.
  • Page 51 Supported smart card type You can use smart cards for authentication, data storage, and application processing. Within large organizations, you might also use smart cards for strong security authentication of single sign-on (SSO). The smart-card reader on your computer only supports the smart card of the following specifications: •...

  • Page 52: Using An External Display

    • Before removing a card, stop the card first. Otherwise, data on the card might get corrupted or lost. • While transferring data to or from an ExpressCard, a media card, or a smart card, do not put your computer into sleep or hibernation mode before the data transfer is completed; otherwise, your data might get damaged.

  • Page 53: Traveling With Your Computer

    Do one of the following: – Open the Start menu, and then click Settings ➙ Devices ➙ Connected devices ➙ Add a device. – Click the action center icon in the Windows notification area. Click Connect. Select the wireless display and follow the instructions on the screen. For more information, see the Windows help information system.
  • Page 54 Travel accessories If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/accessories T470 User Guide...

  • Page 55: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 56 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Ethernet connector: Connect the docking station to an Ethernet LAN.
  • Page 57 Docking status indicator: This indicator turns on when the computer is attached to the docking station properly. Eject button: Press the eject button to eject the computer from the docking station. Adjuster: Use the adjuster as a guide to align the computer with the docking station. Docking station connector: Connect the docking station to the computer.
  • Page 58 To connect a DVI monitor, do the following: 1. Turn off the computer. 2. Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. 3. Turn on the DVI monitor and then the computer. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor.
  • Page 59 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connectors Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Ethernet connector: Connect the docking station to an Ethernet LAN.

  • Page 60: Attaching A Docking Station To Your Computer

    Attaching a docking station to your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To attach the docking station to your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock.

  • Page 61: Guidelines On Connecting Multiple External Displays To The Docking Station

    To detach the docking station from your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock. 1. Disconnect all cables and devices from the computer and the docking station. 2. Turn the system lock key to the unlocked position (horizontal). 3.

  • Page 62: Thinkpad Wigig Dock

    – ThinkPad Pro Dock – ThinkPad Ultra Dock • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on.

  • Page 63: Thinkpad Wigig Dock Overview

    ThinkPad WiGig Dock overview Status indicator: The indicator in the ThinkPad logo shows the status of the dock. The indicator is solid on when the dock is on (in normal mode). USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

  • Page 64: Setting Up The Thinkpad Wigig Dock

    HDMI connector: Connect a compatible digital audio device or video monitor, such as a DVD player or an HDTV. DisplayPort connector: Connect a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Ethernet connector: Connect the dock to an Ethernet LAN. Emergency-reset hole If your dock stops responding, hold down the power button for several seconds to turn off the dock.
  • Page 65 1. Connect the power cord to the ac power adapter. 2. Connect the ac power adapter to the power connector of the dock. 3. Connect the power cord to an electrical outlet. 4. Turn on the dock by pressing the power button. 5.

  • Page 66: Using The Thinkpad Wigig Dock

    6. Position your computer close to the dock, within 120 cm (47.2 inches). To get the best performance, ensure that: • The dock is placed within a 60 cm (23.6 inches) distance and a 120-degree sector region relatively to the rear of the computer display. •...
  • Page 67 1. Do the following: • For Windows 7: Click the Start button to open the Start menu, and then click All programs ➙ Intel ➙ Intel Wireless Dock Manager to start the Wireless Dock Manager program. • For Windows 10: Click the action center icon in the Windows notification area.
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  • Page 69: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 70 • On-Screen Keyboard If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 71: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 72: Cleaning And Maintenance

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 73 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
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  • Page 75: Chapter 5. Security

    If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the storage drive. • Master hard disk password © Copyright Lenovo 2017...

  • Page 76: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 77: Setting The Security Chip

    • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 78: Using The Fingerprint Reader

    • For Windows 7: 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Accessing Lenovo programs” on page 12. 2. Enter the Windows password as required. 3. Follow the instructions on the screen to finish the enrollment.
  • Page 79 If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 80: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 81: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
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  • Page 83: Chapter 6. Advanced Configuration

    7. Press F10 to save the settings and exit the ThinkPad Setup program. 8. Connect an external DVD drive to the computer, insert the Windows 7 operating system installation DVD into the drive, and then restart the computer. © Copyright Lenovo 2017...

  • Page 84: Installing The Windows 10 Operating System

    Microsoft Knowledge Base home page at http://support.microsoft.com/. 12. Install the registry patches, for example, the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 85: Installing Device Drivers

    This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to http://www.lenovo.com/support.

  • Page 86: Using The Thinkpad Setup Program

    Lenovo Companion automatically downloads and installs the updates. System Update or Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 87: Changing The Startup Sequence

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support. BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 88 • Config menu • Date/Time menu • Security menu • Startup menu • Restart menu Note: Depending on the model and operating system, the menu items and the default value might change without notice. Main menu When you enter the ThinkPad Setup program, you first see the Main menu as follows: Note: The BIOS menu items might change without notice.
  • Page 89 Notes: – The magic packet type Wake on LAN requires that the ac power is attached. – The Wake on LAN feature does not work when the hard disk password is set. • Wake On WLAN Values: Disabled, Enabled Description: The network administrator can turn on a computer from a management console by using the Wake on WLAN feature.
  • Page 90 • Always On USB Values: Disabled, Enabled Description: Select Enabled to charge devices through the Always On USB connectors even when the computer is turned off, in sleep mode, or in hibernation mode. • Charge in Battery Mode Values: Disabled, Enabled Description: It is supported only when Always On USB is Enabled.
  • Page 91 Description: Select the priority between shared display outputs. HDMI and Dock displays share a single display output. This option chooses which one is prioritized. • Total Graphics Memory Values: 256 MB, 512 MB Description: Allocate the total memory which Intel internal graphics shares. Note: If you select 512 MB, the maximum usable memory might be reduced on the 32-bit operating system.
  • Page 92 • Disable Built-in Battery Values: Yes, No Description: Temporary disable battery for servicing the system. After selecting this item, the system will be automatically powered off, then ready to be serviced. Note: the battery will be automatically enabled when the AC adapter is reconnected. Beep and Alarm •...
  • Page 93 Intel AMT • Intel (R) AMT Control Values: Disabled, Enabled, Permanently Disabled Description: This option enables or disables Intel (R) Active Management Technology (AMT) function. If you select Permanently Disabled, you can never enable it again. Be cautious when you make the selection.
  • Page 94 Descriptions: When this option is enabled, a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system. •...
  • Page 95 Descriptions: Enable this option to use password authentication when fingerprints are not available. This item is displayed if Security Mode is set to High. • Reset Fingerprint Data Value: Enter Descriptions: Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state.
  • Page 96 • Physical Presence for Clear Values: Disabled, Enabled Descriptions: If this option is enabled, a confirmation message is displayed when you clear the security chip. UEFI BIOS Update Option • Flash BIOS Updating by End-Users Values: Disabled, Enabled Descriptions: When this option is enabled, all users can update the UEFI BIOS. If you disable this option, the supervisor password will be required to update the UEFI BIOS.
  • Page 97 • Integrated camera • Microphone • Fingerprint reader • Thunderbolt(TM) 3 • NFC device • WiGig Internal Device Access • Bottom Cover Tamper Detection Values: Disabled, Enabled Descriptions: When this option is enabled, supervisor password is required when a bottom cover tamper is detected.
  • Page 98 Descriptions: Use this option to clear all keys and certificates in Secure Boot databases and install your own keys and certificates. Intel (R) SGX • Intel (R) SGX Control Values: Disabled, Enabled, Software Controlled Descriptions: Enable or disable the Intel Software Guard Extensions (SGX) function. If you select Software Controlled, SGX will be controlled by the SGX application for UEFI boot OS.

  • Page 99: Using System Management

    Descriptions: If you enable this option, you can open the Boot Menu window by continuously pressing F12 when the computer is powered on. • Boot Order Lock Values: Disabled, Enabled Descriptions: Enable this option to lock the boot device priority order. Restart menu Note: The BIOS menu items might change without notice.
  • Page 100 Note: The Remote Initial Program Load (RIPL or RPL) function cannot be used with your computer. Wake on LAN The network administrator can turn on a computer from a management console by using the Wake on LAN feature. When the Wake on LAN feature is enabled, many operations, such as data transfer, software updates, and flash updates of the UEFI BIOS, can be done remotely without remote attendance.

  • Page 101: Chapter 7. Troubleshooting Computer Problems

    • Go to http://www.lenovo.com/support to download and install updates for the device drivers and UEFI BIOS when needed. • Keep up to date for device drivers on other non-Lenovo hardware. Before updating device drivers, read the device driver information release notes for compatibility or known issues.

  • Page 102: Troubleshooting

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 103: Spills On The Keyboard

    Solution: Do the following: 1. Press and hold the power button until the computer turns off. If you cannot turn off the computer by pressing the power button, remove the ac power adapter and the removable battery. After the computer is turned off, reconnect the ac power adapter and reinstall the removable battery, and then restart the computer by pressing the power button.
  • Page 104 Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system. If you still have a problem, have the computer serviced. •...

  • Page 105: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 106: Memory Module Problems

    Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1. Remove all power resources (the ac power adapter, removable battery, and coin-cell battery). If your computer has a built-in battery, reset the computer by inserting a straightened paper clip into the emergency-reset hole.

  • Page 107: Wireless-Lan Problem

    Solution: Ensure that: – The cable is installed correctly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 m (328 ft).

  • Page 108: Wireless-Wan Problem

    • The Airplane mode is off. • Your wireless-LAN driver is the latest version. • Your computer is within the range of a wireless access point. • The wireless radio is enabled. Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar. The Access Connections icon is displayed.

  • Page 109: Keyboard Problems

    – When the temperature changes • Problem: The TrackPoint pointing device or trackpad does not work. Solution: Ensure that the TrackPoint pointing device or trackpad is enabled in the Mouse Properties window. For more information, see “Customizing the ThinkPad pointing device” on page 24. Keyboard problems •...
  • Page 110 – The brightness level of the screen is appropriately set. If a power-on password is set, press any key to display the prompt for the power-on password and then type the correct password and press Enter. If these items are correctly set, and the screen remains blank, have the computer serviced. •...

  • Page 111: External Monitor Problems

    4. Click the Monitor tab. Check the monitor information to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise proceed with the following steps. 5. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor.

  • Page 112: Audio Problems

    Solution: Ensure that: – The monitor information is correct and the appropriate monitor type is selected. If necessary, update the monitor driver. – Ensure that an appropriate refresh rate is selected by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet.
  • Page 113 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Double-click Sound, video and game controllers. 5. Ensure that the device following Sound, video and game controllers is enabled and configured correctly.

  • Page 114: Fingerprint Reader Problems

    4. Ensure that the computer is in MULTI-STREAM mode in the Device advanced settings window. 5. In the Volume Mixer window, select the device you want, for example, speakers. 6. Play any sound through a music program (for example, Windows Media Player). Ensure that sound comes from the speakers now.

  • Page 115: Ac Power Adapter Problem

    ac power adapter problem Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the power adapter (power plug) icon is not displayed in the Windows notification area. The ac power indicator also does not light up. Solution: Do the following: 1.

  • Page 116: Boot Problems

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 117: Hard Disk Drive Problems

    Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device.

  • Page 118: Usb Problem

    If an error message is displayed while you are using the program, see the manuals or help system supplied with the program. If the program still does not run properly, contact your place of purchase or a service representative for help. USB problem Problem: A device connected to the USB connector does not work.

  • Page 119: Chapter 8. Recovery Information

    If you did not create recovery media as a precautionary measure, you can contact Lenovo Customer Support Center and purchase a set of recovery media from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone...

  • Page 120: Reinstalling Preinstalled Programs And Device Drivers

    • If the device subfolder contains an INF file, right-click the INF file and select Install. Then follow the instructions on the screen to complete the installation. If you need updated device drivers for your computer, download and install them from the Lenovo Support Web site at:...

  • Page 121: Recovery Information For The Windows 10 Operating System

    Recovery information for the Windows 10 operating system This topic provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.
  • Page 122 It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 123: Chapter 9. Replacing Devices

    1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 3. Select Config ➙ Power. The Power submenu is displayed. © Copyright Lenovo 2017...

  • Page 124: Replacing The Removable Battery

    Before you start, read “Important safety information” on page v and print the following instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.

  • Page 125: Replacing The Micro Sim Card

    4. Slide the latches to the unlocked position and hold them there, and then remove the battery 5. Insert a new battery until it clicks into place. Ensure that the latches are in the locked positions. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the micro SIM card Before you start, read “Important safety information”...

  • Page 126: Replacing The Base Cover Assembly

    4. Gently push the micro SIM card to eject it , and then slide it out of the slot 5. Note the orientation of the new micro SIM card and then insert it into the slot completely until it clicks into position.
  • Page 127 Notes: • Depending on the model, your computer might look slightly different from the illustrations in this topic. • There might be a risk of short circuits if you remove the base cover assembly in the following situations: – When your computer has the removable battery installed –...

  • Page 128: Replacing A Memory Module

    6. Remove the base cover assembly in the numeric order as shown. 7. Install the new base cover assembly in place . Ensure that the latches of the base cover assembly are secured under the base cover assembly. Then tighten the screws to secure the base cover assembly 8.
  • Page 129 Attention: • Before you start the replacement, touch a grounded metal object. This action reduces any static electricity from your body. Static electricity might damage the memory module. • Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged. To replace a memory module, do the following: 1.

  • Page 130: Replacing The Internal Storage Drive

    7. To install a new memory module, do the following: a. Place the notched end of the new memory module toward the contact edge side of the memory slot. Then insert the memory module into the slot at an angle of about 20 degrees b.
  • Page 131 2.5-inch storage drive To remove the 2.5-inch storage drive, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 107. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3.
  • Page 132 8. Disconnect the cable from the 2.5-inch storage drive. 9. Detach the bracket from the 2.5-inch storage drive. To install the new 2.5-inch storage drive, do the following: 1. Attach the bracket to the new 2.5-inch storage drive. 2. Connect the cable to the new 2.5-inch storage drive. T470 User Guide...
  • Page 133 3. Insert the new storage drive and then pivot it downward . Ensure that the new storage drive is seated in place and the tape does not cover the speaker. 4. Connect the cable to the system board. 5. Reinstall the base cover assembly and the removable battery. 6.
  • Page 134 6. Disconnect the cable from the system board. 7. Pull the tape to remove the M.2 solid-state-drive converter and its bracket. 8. If you also want to replace the M.2 solid-state-drive cable, disconnect the cable from the M.2 solid-state-drive converter. T470 User Guide...
  • Page 135 9. Remove the two screws that secure the M.2 solid-state-drive adapter , and then remove the adapter 10. Remove the screw that secures the M.2 solid-state drive. The M.2 solid-state drive is released from the secured position and pivots upward. 11.
  • Page 136 1. Align the notch in the new M.2 solid-state drive with the slot key in the M.2 slot. Insert the solid-state drive into the M.2 slot until it is secured tightly and then pivot it downward 2. Install the screw to secure the M.2 solid-state drive. 3.
  • Page 137 4. If the M.2 solid-state-drive cable has been disconnected, connect the cable to the M.2 solid-state-drive converter. 5. Insert the converter and then pivot it downward . Ensure that the converter is seated in place and the tape does not cover the speaker. 6.

  • Page 138: Replacing A Wireless-Wan Card

    Replacing a wireless-WAN card The following information is only applies to computer models with user-installable modules. Before you start, read “Important safety information” on page v and print the following instructions. DANGER During electrical storms, do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall.

  • Page 139: Replacing An M.2 Solid-State Drive In The Wireless-Wan-Card Slot

    7. To install a new wireless-WAN card, do the following: a. Align the notched edge of the new wireless-WAN card with the slot key in the slot. Then carefully insert the card into the slot . Pivot the new wireless-WAN card downward b.
  • Page 140 6. To remove the M.2 solid-state drive, do the following: a. Open the film to access the M.2 solid-state drive b. Remove the screw that secures the M.2 solid-state drive . The M.2 solid-state drive is released from the secured position and pivots upward. c.

  • Page 141: Replacing The Keyboard

    7. To install a new M.2 solid-state drive, do the following: a. Align the notched edge of the new M.2 solid-state drive with the slot key in the slot. Then carefully insert the M.2 solid-state drive into the slot b. Pivot the new M.2 solid-state drive downward c.
  • Page 142 5. Loosen the two screws that secure the keyboard. 6. Turn the computer over and open the display. Push hard in the direction as shown to release the latches from the keyboard bezel. T470 User Guide...
  • Page 143 7. Pivot the keyboard slightly upward as shown by arrow . Then turn over the keyboard as shown by arrow 8. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: Chapter 9 Replacing devices...
  • Page 144 1. Attach the connectors, and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the top edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. T470 User Guide...

  • Page 145: Replacing The Coin-Cell Battery

    3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame. 4. Close the computer display and turn the computer over. Tighten the screws to secure the keyboard. 5. Reinstall the removable battery. 6.
  • Page 146 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 147 7. Install the new coin-cell battery and attach the connector 8. Reinstall the base cover assembly and the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Attention: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program.
  • Page 148 T470 User Guide...

  • Page 149: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 150: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 151: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 152 T470 User Guide...

  • Page 153: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 154 T470 User Guide...

  • Page 155: Appendix B. Regulatory Information

    Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad T470 Compliance ID: TP00088A Machine types: 20HD, 20HE, 20JM, and 20JN The latest compliance information is available at: http://www.lenovo.com/compliance Wireless-related information This topic provides wireless-related information about Lenovo products.

  • Page 156: Usage Environment And Your Health

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 157: Wireless-Radio Compliance Information

    For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/support Appendix B. Regulatory information...

  • Page 158: Export Classification Notice

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 159: German Class B Compliance Statement

    Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 160: Korea Class B Compliance Statement

    Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 161: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 162: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 163: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 164: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 165: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...
  • Page 166 China RoHS T470 User Guide...
  • Page 167 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 168 T470 User Guide...

  • Page 169: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 170 5. Clear the Allow this device to wake the computer check box. 6. Click OK. T470 User Guide...

  • Page 171: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 172 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 173: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
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